Experts by Experience Lead

Care Quality Commission

South Western Scotland

Hybrid

Expires: Expiring in less than 3 weeks

Healthcare

Full time

£24,044 - £47,000 per year

Job summary

Make a difference
Every role at CQC supports our mission to improve health and care. If you’re looking for a meaningful role in Engagement, this could be the one for you.
As an Experts by Experience Lead, you’ll be part of the Engagement, Insight and Evaluation team. You’ll help shape and deliver a national programme that brings people who use services – and their carers – into the heart of how we work. You’ll also support the supervision of supplier contracts that make this possible and ensure we work in a way that is fair, inclusive and effective.

Picture this
In the last 12 months, as the Experts by Experience Lead, you could have:

Designed and introduced new ways for people who use services to take part in CQC’s work, helping improve how we listen and respond to real experiences.
Led the rollout of new engagement methods with suppliers, ensuring the programme continued smoothly during change.
Developed practical tools and guidance to increase public involvement in inspections and regulatory activity across England.

Job description

The role

You’ll play a key role in the organisation by:

Supporting effective supplier relationship management to ensure day-to-day delivery meets operational needs.
Monitoring contract performance against KPIs, including financial monitoring and reporting and contract risk log.
Overseeing the delivery of and participating in contract management meetings
Reviewing inspector and ExE feedback to inform service delivery and quality assurance
Developing methodologies, policies and guidance relating to the ExE programme
Participating in ExE training and co-production/consultation events.
Developing and improving systems to track ExE co-production activity and outcomes.
Supporting the planning and delivery of public engagement work across teams.
Providing advice and guidance on handling queries, concerns and complaints linked to the programme.
Providing advice and guidance to colleagues at all levels across the commission on engaging effectively with the ExE programme.

Show us

Please demonstrate in your application:

Experience of managing high value contracts or external suppliers, including monitoring performance and delivery.
Experience designing or improving systems to track activity, performance and finances.
Experience working in public engagement, communications or a related field, involving a range of partners or stakeholders.

Person specification

Job Description viewable in our advert on CQC Careers site

Benefits

The Benefits
We offer a wide range of benefits, including:

Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
Training and development opportunities.
Wellbeing initiatives, such as gym discounts and meditation.
NHS pension scheme, with around 14% employer contribution.
Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

TBC

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Salary range

£24,044 - £47,000 per year