Facilities and Contracts Manager

The Supreme Court of the United Kingdom

City of Westminster

Hybrid

Expires: Expiring in less than 3 weeks

Full time

£35,233 - £41,985 per year

Job summary

The Supreme Court is the United Kingdom’s (UKSC) highest court of appeal. It hears appeals on arguable points of law of general public importance, concentrating on cases of the greatest significance. The UKSC is the final court of appeal for all United Kingdom civil cases, and criminal cases from England, Wales and Northern Ireland and (in certain cases) Scotland. The Court plays an important role in the development of UK law. The impact of UKSC decisions extends far beyond the parties involved in any given case, helping to shape our society. Its judgments directly affect everyday lives.

The UKSC is a small non-ministerial department. The vision of the Court is to uphold the rule of law with independence, integrity and impartiality, serving the public transparently and accessibly. The staff (known as the administration) support the Supreme Court Justices to deliver the highest quality judgments in a unique and high-profile location on Parliament Square, which is open to the public. We are a values-driven organisation which puts our users at the heart of everything we do.

Job description

This role plays a significant part in the delivery of services to the UKSC’s internal and external customers and will advise on all matters of facilities and contract management at the unique Grade II* listed Supreme Court Building in Parliament Square, London.

Reporting to the Head of Buildings and Facilities Management, this role will be responsible for contract and supplier management of soft FM service delivery and will support the continuous improvement of all aspects of day-to-day safety and security at the Court.

This role would offer the postholder a unique opportunity to work in a fantastic location, to be stretched through the varied responsibilities of the post and to work as part of a collaborative and valued team. They will be given the autonomy to deliver and the support to thrive.

Person specification

Key responsibilities

The post holder will be required to:

Enable delivery through effective contract management, with the Head of Buildings and Facilities Management, of the key soft FM (security, cleaning, and catering) contracts and relationships across the Court, with the ability to work effectively to secure the best outcomes.
Track Key Performance Indicators (KPIs) and review, identify, and deliver improvements to operational delivery processes in line with continuous improvement principles.
Draft, review, and track contract documentation, variations, notices, and supplier agreements.
Manage cost reporting, budget tracking, valuations, applications for payment, and risk evaluations.
Assist with planning, scheduling, site monitoring, and coordinating labour, materials, and subcontractors to keep works on time.
Liaise daily with suppliers, site operatives, and internal teams to resolve issues and report on project progress.
Support the day-to-day functioning of the Court, and the delivery of wider Court priorities and events, as well as ad hoc staff requests.
Ensure the Court meets its general duties and legislative requirements regarding Health & Safety and Security, providing competent advice and guidance as required.
Work collaboratively with the Safety and Security Manager to ensure continuity of service, where required, and to develop and maintain operational strategies, policies, and procedures in line with operational requirements and strategic priorities, e.g., waste management and sustainability.
Provide a visible presence across the Court, ensuring quality service and excellent communications.
Role model the values of the UKSC and be a champion of the Court to all internal and external stakeholders.

Essential criteria

The successful candidate will have:

Relevant experience and clear demonstration of FM skills in meeting customer needs and regularly managing supplier relationships.
The ability to support negotiation, escalation, and performance management with suppliers, preferably in relation to soft FM.
Experience of working within budget constraints, understand basic forecasting and financial controls.
Commercial experience gained within a property, facilities management or similar function.
A proven record as a strong self-starter, with the ability to prioritise and plan their workload without daily direction.
The ability to see the bigger picture while managing day to day tasks effectively.
Strong organisational skills with the ability to manage multiple tasks, maintain accurate records and meet deadlines.
Good analytical skills with experience of working with data, reports or management information.
The ability to recognise when specialist advice is required and to escalate issues appropriately.
Confidence in communicating clearly and professionally with a wide range of colleagues.
The ability to detect and solve problems with a positive attitude and the desire to get the job done.
A recognised safety and/or operational security qualification (e.g., NEBOSH General Certificate or security equivalent) or Facilities Management qualification (e.g., IWFM) or be willing to attain this.

Desirable criteria

An awareness of health and safety or wellbeing principles within a workplace setting.
An understanding of, and experience of complying with, statutory and regulatory requirements.
An understanding and experience of working in a small team on a range of tasks.

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Working Together
Delivering at Pace
Communicating and Influencing

Benefits

Alongside your salary of £35,233, The Supreme Court of the United Kingdom contributes £10,207 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
23 days annual leave rising to 25 days after 1 year and 30 days after 5 years’ service, plus 10 ½ Public and Privilege days per year (pro rata for job-share or part-time appointments)
On-site café with discounts for staff
Corporate membership to Benenden Health
My Lifestyle membership - employee benefits
Season ticket loan
Ability to buy or sell up to 5 days annual leave
Annual eyecare voucher

Hybrid working

The Court operates under a set of hybrid working principles, and all staff are required to be on site at least three days a week – one of those days must be a Wednesday. However, as this role is directly connected to the operations of the Court at least two members of the Buildings and Facilities Management team must be on site Monday to Friday.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Applicants are required to submit a CV and separate supporting statement of no more than 1000 words. Your statement should cover why you wish to apply for this post and the relevance of your experience, addressing the following Success Profile behaviours:

Managing a Quality Service
Working Together
Delivering at Pace
Communicating and Influencing

Should a large volume of applications be received, an initial sift will be conducted on Experience as set out in Candidates CVs. Candidates who score a minimum threshold (typically 4 out of 7) on this will progress to a full sift, where the Personal Statement will be evaluated.

Candidates who do not meet the minimum score on Experience will not have the remainder of their application assessed.

Please send your application to corporateservicesrecruitment@supremecourt.uk

The closing date for applications is 23:59 on Sunday 29th November.

Interviews will be in-person and are expected to take place in the week commencing 14th December, although this is subject to change.

Inclusion, accessibility and reasonable adjustments

We are proud to be an inclusive, equal opportunities employer and Disability Confident Committed. We are committed to ensuring that all candidates are treated fairly throughout the recruitment process and, under the Disability Confident Scheme (DCS), offer guaranteed interviews for applicants with disabilities who meet the minimum selection criteria.

We want to ensure that candidates can perform at their best throughout the recruitment process. If you have a disability or long-term condition and require a reasonable adjustment at any stage, please provide details by contacting our HR Team via recruitment@supremecourt.uk as soon as possible before the closing date.

To monitor the effectiveness of the UK Supreme Court’s Diversity & Inclusion strategy, the UKSC require certain personal details about you on submission of your application. You will be asked to complete a D&I survey asking for permission to share this data with the UKSC HR Team to be used for statistical/monitoring purposes only. Please note that this will be treated in confidence and refusal of consent to share the information will not impact your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

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Salary range

£35,233 - £41,985 per year