Facilities and Health and Safety Manager

About the role

Role Summary

To represent Town & Country Housing at group level on all aspects of, and be responsible for, the management of colleague Health & Safety. To manage the hard and soft services at the Head Office and all Working Hubs.

Salary:

£42,000

Hours of Work:

35

Contract:

3 Month Fixed Term Contract

Probation Period:

6 Months

Notice Period:

1 Month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

I joined TCH in 2017 and have been fortunate to play a key role in the organisation’s growth and the evolution of the technology that supports it.
As Head of IT & Facilities, I lead our Service Desk, Infrastructure, Development and Project Delivery teams, as well as Facilities - ensuring our services are reliable, secure and aligned to the needs of colleagues and customers.
Outside of work, I enjoy spending time with family and friends and exploring new places.

Roy Hartnup - Regional Head of IT

What will you be doing?

Role Specific Responsibilities

•Create and manage effective Health and Safety Management systems that reflect legal and good practice standards.

•Measure and report on occupational H&S performance to both internal and Group committees.

•Advising on the maintenance and improvement of safe systems of work for TCH colleagues.

•To oversee the company accident & incident procedure. To include the investigation of incidents and near misses with the goal of managing risk to TCH colleagues and to the company.

•To create, review and manage the implementation of Health & Safety policies and governance arrangements.

•Proactively manage the delivery of a comprehensive office support service including cleaning, supply of equipment, consumables and PPE, post management, building access and security, document archiving, waste management and recycling.

•Work closely with suppliers, partners, colleagues, senior management and internal customers to resolve complex issues quickly and to a high standard.

•Work with the IT Service Desk Supervisor to manage the facilities Help Desk system and adhere to published SLAs.

•Ensure offices are well maintained.

•Oversee the management of the first aider and fire warden appointments at the Head Office and all Working Hubs.

•Deliver Health & Safety training to colleagues on topics such as Lone Working, Risk Assessment, Manual Handling and Working from Height.

•Keep the Business Continuity Plan up to date, ensure staff are trained and support senior managers in related activity.

•Set and manage Facilities budgets.

General

•To adhere to the equal opportunities policy and to actively promote equality of opportunity wherever possible.

•Recognise, respect and promote the different roles and diversity of the individuals within the business.

•To actively contribute towards key performance indicators and professional standards.

•Use innovation and technology to improve the service to your colleagues.

•Comply with our ambitions to secure value for money in all we do and seek to continuously reduce our carbon footprint.

•Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

•To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

•To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

•Attend and participate in training and other meetings and staff events as required.

•Be an effective member of your team, presenting a positive impression of your section and the business.

•This job description is a guide to the nature of the work required. It is not comprehensive and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

•This role will require the individual to travel to various sites across our office portfolio. It is therefore expected that the individual in this role has a full driving licence and access to a car with relevant business insurance.

About You

Education & Qualifications

GCSE level education including Maths and English

Qualification in facilities management or a related discipline

Key Skills & Competencies

Computer literate with Microsoft Office experience

Office administration experience

Experience in a customer facing role

Experience of managing contracts (Desirable)

Experience of producing and maintaining policies (Desirable)
Good verbal communicator

Able to write clearly and concisely

Methodical, accurate and thorough approach to work

Able to prepare and interpret numerical data

Good organisational skills

Negotiates outcomes and solves problems

Plans and manages own workload

Behaviours

Calm, confident and approachable

Keen to learn and develop

Team player

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Tuesday, 14 April 2026

Interview Date: