Facilities Assistant

Job summary

Job purpose

• The role holder ensures a safe, secure, and efficient office environment that enables colleagues to perform at their best.
• The role supports day-to-day operations by delivering high quality facilities services and customer support by acting as the welcoming face of the agency.
• The role holder maintains professional, functional, and sustainable workplaces that reflect the agency’s values, behaviours and culture.
• The role consistently demonstrates and embeds the values and behaviours in daily work, contributing to a positive and inclusive culture.

Job Function / Family

Workplace & Facilities Mgmt : We deliver services to internal customers on a day-to-day and strategic basis. We focus on optimising the use of and managing all property (including buildings and workplaces) and leading the operational oversight, delivered either directly or through a third-party supplier partner network covering the whole portfolio. We oversee, deliver, or support on all aspects of day-to-day hard and soft facilities management services, including contract and supplier management, in addition to the planning and delivery of an extensive maintenance / minor works programme, acting as the key customer interface across their area / building, and working in a partnership of delivery through our supplier partner network.

Job description

Key accountabilities and responsibilities

• Maintain professional standards in reception and customer service, acting as the first point of contact for colleagues and visitors.
• Support office operations including post, hospitality, technology, and stock control, ensuring smooth day-to-day functioning.
• Deliver high quality facilities services that ensure safety, security, and operational efficiency across office environments.
• Assist with internal office moves, coordinating IT equipment and furnishings to minimise disruption and maintain functionality.
• Resolve facilities-related issues including building management, cleaning, and maintenance, escalating concerns as needed.
• Monitor service requests and ensure timely resolution in line with internal service level agreements.
• Promote sustainability initiatives within office environments, supporting the Agency’s carbon reduction goals.
• Participate in health and safety inspections, implementing recommendations to maintain safe and compliant workplaces.
• Liaise professionally with staff, visitors, and service providers to ensure consistent and effective communication.
• Collaborate with internal teams to support cross-functional operations.

Person specification

Key skills, knowledge and experience

• Five GCSEs or equivalent business-related BTEC/HND qualification.
• Working knowledge of Health and Safety regulations and statutory fire safety requirements.
• Experience in facilities operations including reception, building management, and office support.
• Familiarity with sustainability practices in workplace settings.
• Commitment to ongoing professional development in Facilities Management and related fields.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed disability confident interview scheme for candidates with disabilities who meet the minimum selection criteria.

Further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Name: Recruitment Team

Email: recruitmentinfo@homesengland.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : RecruitmentInfo@homesengland.gov.uk
• Email : RecruitmentInfo@homesengland.gov.uk

Recruitment team

• Email : Recruitmentinfo@homesengland.gov.uk