Facilities & Estates Management Officer

Job summary

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.

IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.

We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.

IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.

Successful applicants will join the Civil Service Pension Scheme.

Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

Job description

The Facilities and Estates Management Officer will play a pivotal role in ensuring the operational efficiency, safety, and resilience of the organisation’s multi-site estate. Reporting to the Estates Manager, you will oversee day-to-day facilities operations, with a dedicated focus on maintaining rigorous Health and Safety standards and robust Business Continuity planning. You will be instrumental in supporting imminent office relocations and ensuring that our workspaces remain compliant, functional, and secure for all staff and visitors.

As a Facilities and Estates Management Officer, you will provide essential operational support within the Commercial department, acting as a key link between strategic estate goals and daily functional delivery. Your primary focus will be the proactive management of our sites in Glasgow and Newcastle, ensuring that all hard and soft facilities management (FM) services meet statutory requirements and service level agreements. A significant portion of this role involves leading on Health and Safety (H&S) compliance—conducting risk assessments and audits—and developing the organisation’s Business Continuity framework to ensure service resilience during disruptions. Working closely with the Estates Manager, you will assist in the execution of critical office moves, manage contractor performance, and contribute to a trauma-informed physical environment that supports the organisation’s mission.

Maintenance & Operations

• Oversee the delivery of day-to-day soft and hard services (cleaning, maintenance, security, and waste management), ensuring a high standard of service is maintained;
• Support the Estates Manager in the planning and execution of office relocations, including floor planning, asset tagging, and on-site coordination of removal contractors;
• Manage desk-booking systems and office space utilisation, ensuring the environment supports hybrid working models effectively;
• Use Space Planning experience to optimise how rooms and offices are used to ensure the best workflow.

Health, Safety, and Compliance

• Act as the departmental lead for Health and Safety, ensuring all premises remain compliant with UK legislation (e.g., Fire Safety, COSHH, and RIDDOR). Ensure Risk Assessments are up to date and regularly evaluating fire safety, water hygiene (Legionella), etc;
• Coordinate and conduct regular site inspections, risk assessments, and health and safety audits, ensuring all identified actions are tracked and resolved;
• Manage the First Aid and Fire Warden networks, ensuring adequate cover and up-to-date training across all sites;
• Statutory Compliance: Keeping meticulous records to prove the site meets legal regulations (e.g., gas safety certificates and electrical testing);
• Site Security: Overseeing CCTV, access control systems, and physical security measures.

Contract & Financial Management

• Monitor the performance of external FM contractors against KPIs and SLAs, identifying areas for improvement or cost-efficiency without compromising safety;
• Energy Efficiency: Monitoring utility usage and implementing "green" initiatives to reduce the organization’s carbon footprint;
• Review and process facilities-related invoices, ensuring expenditure remains within the delegated budget and provides Value for Money (VfM).

Business Continuity & Resilience

• Develop, maintain, and regularly test Business Continuity Plans (BCP) to ensure the organisation can maintain essential functions during emergencies or system failures;
• Coordinate the Incident Management team response during facilities-related disruptions, acting as a point of contact for emergency services and landlords.

Person specification

Essential Criteria

• Estate & Facilities Experience: Proven experience in managing facilities operations (hard and soft services) within a complex or multi-site environment;
• Health & Safety Expertise: Strong working knowledge of UK Health and Safety legislation and experience in implementing safety management systems or conducting formal risk assessments;
• Business Continuity Planning: Experience in developing or maintaining business continuity plans and a clear understanding of risk management principles;
• Project Coordination: Demonstrable experience in supporting estates-based projects, such as office fit-outs, relocations, or major maintenance cycles;
• Stakeholder Management: Excellent communication skills with the ability to manage external contractors and build collaborative relationships with internal teams like IT, HR, and Security;

Desirable Criteria

• Professional Qualification: A Level 4 (or higher) qualification in Facilities Management (e.g., IWFM) or a recognised Health and Safety qualification (e.g., NEBOSH General Certificate or IOSH Managing Safely).

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing

Benefits

Alongside your salary of £47,250, Infected Blood Compensation Authority contributes £13,688 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Premium allowance paid monthly after probation
• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service Pension which provides an attractive pension, benefits for dependants and employer contributions of 28.97%
• 32.5 days of paid annual leave plus 8 bank holidays
• Family friendly policies to support you and your everyday responsibilities
• Enhanced maternity and paternity leave, up to 12 months shared parental leave

Recent changes in skilled worker visa eligibility mean that a Skilled Worker must have a job offer in an eligible skilled occupation from a Home Office-approved sponsor. From 22 July 2025, the job must normally be skilled to level 6 (graduate level) on the Regulated Qualifications Framework for England and Northern Ireland, or the equivalent level in Wales or Scotland, or be included on either the Immigration Salary List or the Temporary Shortage List. Please be aware that if the role is not eligible for a skilled worker visa that we will be unable to provide sponsorship.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

As part of your application you will be required to provide a CV setting out your career history highlighting specific responsibilities and achievements that are relevant for this role.

You will also be required to provide a Statement of Suitability (1000 words max.)

Please use your statement of suitability to explain how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with reference to the essential criteria in the person specification section of the job advert.

Your CV and Statement of Suitability will be assessed against the essential criteria listed in the 'Person Specification' section of the job advert.

Should you be successful at sift, you will be invited to attend an interview where you will be assessed on experience, behaviours and strengths.

Expected timeline (subject to change)

Expected sift date – TBC
Expected interview date/s – TBC
Interview location - Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via IBCA.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to IBCA from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website)

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the IBCA if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

PLEASE NOTE: IBCA employees are public servants, therefore the Civil Service Nationality Rules (CSNR) do not apply. Candidates who do not meet the CSNR are welcome to apply and applications will not be rejected: successful candidates however will be subject to a Right to Work check to work within the UK.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : IBCA Recruitment Team
• Email : ibca.recruitment@ibca.org.uk

Recruitment team

• Email : IBCA.grs@cabinetoffice.gov.uk

Further information

Our recruitment and selection processes are underpinned by the requirement of selection for appointment on the basis of merit by a fair and open competition. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should contact the Resourcing Team at IBCA.grs@cabinetoffice.gov.uk

Attachments

Employee Offer Opens in new window (pdf, 1851kB)