Facilities Manager

Job summary

Do you have strong experience of facilities management operations?

Do you excel at building strong, productive relationships and thrive on collaborating with a wide range of internal and external stakeholders to achieve shared goals?

If so, we have an exciting opportunity for you to join our team at the Ministry of Housing, Communities and Local Government (MHCLG) and we'd love to hear from you!

The Property Team is a small, multi-disciplinary team that works collaboratively across multiple sites to manage facilities operations, health and safety and a broad range of property projects, including expansions, relocations, and fit-outs.

We are recruiting for a Facilities Manager role covering our extensive property portfolio of 18 offices across the United Kingdom and Northern Ireland.

We are looking for candidates with a strong background in Facilities Management who can lead confidently, work effectively under pressure, and use their own initiative.

They will be able to operate in a dynamic, fast paced environment where priorities can change quickly, and adaptability is essential.
The role involves extensive, regular travel across the estate in accordance with planned schedules, together with the flexibility to undertake short-notice travel in response to emerging operational issues.

This is a hybrid position, typically involving a minimum of three days per week in the office; however, attendance is increased in line with business need, and additional on-site presence can be required to meet operational demands.

Job description

The Facilities Manager oversees the day-to-day running of the offices and must be able to build and maintain strong relationships at a senior level. They will collaborate with and influence a wide range of internal and external stakeholders to ensure the smooth and efficient operation of our facilities. This role works alongside a second Facilities Manager based at 2 Marsham Street, London, who focuses on that location, with both roles collaborating to provide support and resilience across the estate as required.

The roles will include, but not be limited to:

1. Act as the first point of contact for workplace enquiries, managing issues through the Work Place Service system (WPS) and the Property Mailbox ensuring timely resolution or escalation.
2. Manage relationships with site leads, contractors, and key stakeholders, providing professional advice and ensure effective service delivery across the estate.
3. Oversee work orders, obtain quotations, purchase orders, authorise invoices, and monitor contractor performance to ensure works are completed to the required standard.
4. Monitor service levels and identify opportunities to improve efficiency and enhance the customer experience.
5. Support the delivery of monthly performance reports and other management information.
6. Undertake regular site visits across the estate and conduct regular office inspections to ensure compliance with lease obligations, statutory requirements, and health and safety standards.
7. Develop, review, and maintain FM processes, procedures, and guidance.
8. Act as a system or process champion and contract owner for a specific area e.g. homeworking furniture, sustainability or CAD.
9. Support facilities projects such as office moves or closures.
10. Carry out additional duties as required.

Person specification

1. Experience of facilities management operations, including practices, methodologies, tools and techniques particularly in an office environment.
2. Minimum IOSH trained; working towards IWFM Level 4 or equivalent FM qualifications and a Health & Safety qualification (e.g., NEBOSH) if not already held.
3. Excellent customer service, with the ability to build strong internal and external relationships.
4. Able to manage multiple priorities and monitor progress across workstreams.
5. Capable of meeting tight deadlines to high quality standards.
6. Strong written and verbal communication, with the ability to influence at all levels.
7. Committed to diversity and inclusion, fostering a culture that enables team members to perform at their best.

Benefits

Alongside your salary of £41,890, Ministry of Housing, Communities and Local Government contributes £12,135 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection

The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours , Experience , Technical

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

Stage 1: Sift (CV & Cover Letter)

Experience

Technical

Your covering letter must be no more 1500 words and must clearly explain how you meet the essential skills, supported with clear examples. Your CV must explain how you meet the criteria in the job description.

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

If you run into any technical problems when applying through Be Applied (for example, trouble logging in or submitting your application), their support team can help. Please contact them at hello@beapplied.com.

Stage 2: Interview

• Behaviours: Changing and Improving, Managing A Quality Service, Delivering at Pace.

• Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.

Sift and Interview Dates

Sifting is envisaged to take place the week commencing 9th March 2026.

Interviews are envisaged to take place the week commencing 23rd March 2026 and are currently being held remotely via videocall. This could be subject to change.

How We Recruit

Find out more about our recruitment processes here.

• Applying

• Sifting

• Interview

• Interview Results & Feedback

• Reserve List

• Near Miss

• Civil Service Grades

• We are a DCS, RIS & GPTWV employer

• Reasonable Adjustments

How to Apply

Find out everything you need to know before applying here.

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

• Security Clearance Requirements

• Civil Service Nationality Requirements

• Right to Work

• Artificial Intelligence

• Civil Service Code and Recruitment Principles

• CV Declaration

• Sponsorships

• Salary and Grade

• Existing Civil Servants

• Conflict of Interest

• Location and Flexible Working

• Fixed Term Contracts

• Internal Fraud Database - Internal Fraud Register

• Appeals and Complaints

• Conflict of Interest

Security Clearance Requirements

National Office: + CTC

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Vicky Bingham
• Email : vicky.bingham@communities.gov.uk

Recruitment team

• Email : recruitment@communities.gov.uk

Further information

If you are unsure about any part of the process or require additional information about the post to enable you to progress your application, you should speak to the Resourcing team - recruitment@communities.gov.uk. Candidates can appeal at any stage of the recruitment process if they believe there has been:

a procedural irregularity

an infringement of the Civil Service equal opportunities policy

exceptional circumstances which were not notified to the interview panel which might have affected performance on the day.

It is important to note that these are appeals about the process not the decision. In the first instance, an appeal should be directed to the MHCLG Resourcing Hub at recruitment@communities.gov.uk.

If the MHCLG Resourcing Hub is unable to satisfactorily resolve your complaint, you may contact put your complaint in writing to the Civil Service Commission, Room G8,1 Horse Guards Road, London, SW1A 2HQ or by email to: info@csc.gov.uk.