Facilities Manager (Ref: 13349)

Job summary

Please refer to Job Description

Job description

Job Title: Facilities Manager

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About the role

The Facilities Manager is responsible for oversight of the Facilities Management (FM) and Security service contract provision within a defined portfolio of properties, supporting the wider business objectives of HMCTS and developing a fit for purpose, safe, secure, and modern sustainable Estate.

The role is established to provide a remote support function to HMCTS colleagues by performance managing service providers appointed through fixed term-contract arrangements and deliver a high level of personalised care to our customers, stakeholders and court and tribunal users.

Your role as the Facilities Manager encompasses several key aspects (but not limited to):

• Maintain an established and broad understanding of both the security and facilities management contract arrangements and related supplier responsibilities to swiftly respond to daily user enquiries and resolve problems and issues in a timely manner. This means developing a knowledge of contract framework, specifications, service level agreements and key performance indicators against which supplier’s success can be measured.
• Be the first point of contact for HMCTS Operational Managers and Building Champions to resolve escalated building maintenance and security issues. You will need to be available remotely at short notice to provide contract advice and communicate with supplier colleagues to ensure supplier resources are directed appropriately to resolve critical issues.
• Manage chargeable ad hoc work requests via supplier Computer Aided Facilities Management (CAFM) systems – processing work order approvals within defined financial constraints and ensuring value for money checks are conducted so that agreed costs reflect contract specifications. Approve or reject submitted quotes within two working days to prevent service delays to end users. Complete business case documents to progress chargeable work exceeding financial authority and submit to line manager for review.

Please refer to the attached role profile for a comprehensive overview of the role.

What are we looking for? (Person Specification)

The ideal candidate for this position should demonstrate:

Essential

• Strong communication skills. The role requires constant dialogue with your customers, and you will be able to explain key contract processes and expectations as well as explanations of issues to an audience without technical understanding.
• Proven experience working with customers and multiple stakeholders to deliver excellent levels of customer service. You will be able to provide examples in previous experience which demonstrates your exceptional people skills. You will build relationships with your customers and supplier staff that strikes a balance between holding our partners to account and a personable approach that ensures we work as a collective to improve standards, avoiding a purely combative approach.
• Proficient using MS Office, Teams, Word, Excel, and Outlook software. You will be responding to many daily enquiries by email and will be confident of writing in a formal manner, occasionally to senior audiences.
• Base level understanding of Fire Safety, Security and Health & Safety.
• Experience of working within defined policies and procedures for example financial constraints.
• You must hold a full UK Driving License. The nature of the Facilities Management role means that you must possess a valid entitlement to drive unsupervised in the UK, at the point of commencement of your duties. Remuneration will be applied in line with organisational policies.
• Experience working within a Facilities Management and Security environment. The ideal candidate might show a successful track record in managing services, properties and relationships in a multi-site FM and Security environment.
• Qualified to institute of workplace and facilities management standard or comparable level.
• Experience in contract management, understanding of contract process and service level agreements/key performance indicators by which we hold suppliers to account.
• Experience of project management. You will work with supplier Project Managers and will take an oversight of the project process, escalating when projects deviate from scope and progress.
• Basic understanding of Asbestos and Legionella Management – although training will be provided.

Desirable

The below criteria are desirable only. These will not be assessed throughout the recruitment process but will be used in the event of tied scores between candidates.

Application Process:

Please submit:

An anonymised CV. Please ensure your CV is uploaded in a simple format to prevent any formatting issues when it's downloaded or reviewed.

Your CV should:

• Be succinct and clear.
• Be factually accurate – You must ensure that any evidence submitted as part of your application is truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.
• Include your qualifications, highlighting any modules or accreditation relevant to the role.
• Include your relevant experience, providing dates.
• Provide details – we are interested in how your knowledge, skills, and experience demonstrate the capabilities we are looking for in this role.

Statement of suitability demonstrating how you meet the essential criteria (up to 500 words).

Your Statement of Suitability should be no more than 500 words and should give us real-life examples of how your skills and experience match those needed for this role. Consider addressing particular points in the person specification requirements and key responsibilities. We recommend following the STAR format.

You must ensure that any evidence submitted as part of your application are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

We will aim to sift all criteria but, in the event of a large number of applicants, an initial short sift may be conducted on the CV only. Candidates who pass the initial sift of the CV will progress to a full sift where all application assessment criteria is then assessed.

Interview

If successful at sift you will be invited to attend a remote interview via MS Teams.

During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

• A presentation & follow up questions from the panel, the presentation brief will be sent to you in advance.
• Two experience questions in relation to the person specification.
• One behaviour question on “Managing a Quality Service” (at HEO Grade)
• Strengths will also be assessed however these are not shared in advance.

Further Details

Once probation has been completed you will be eligible to apply for a vehicle under our corporate leasing scheme. This is only applicable if you have a full UK driving license.

Opportunities for development

HMCTS is committed to staff development and offers an extensive range of training and development opportunities.

About our benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Person specification

Please refer to Job Description

Licences

Full UK Driving Licence

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service

Benefits

Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/13349?entityId=13349