Facilities Team Leader

About the role

Role Summary

To manage the hard and soft services at TCH's Head Office and all Working Hubs.

Salary:

£39,550

Hours of Work:

35

Contract:

Permanent

Probation Period:

6 months

Notice Period:

1 month

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Meet your Manager

Moruf Adebisi, HSE Compliance Manager

What will you be doing?

Role Specific Responsibilities

• Advise on the maintenance and improvement of safe systems of work for TCH colleagues in and around the offices
• To assist with the company accident & incident procedure. To include the investigation of incidents and near misses with the goal of managing risk to TCH colleagues and to the company in the offices and working hubs.
• Proactively manage the delivery of a comprehensive office support service including cleaning, supply of equipment, consumables and PPE, post management, building access and security, document archiving, waste management and recycling.
• Work closely with suppliers, partners, colleagues, senior management and internal customers to resolve complex issues quickly and to a high standard.
• Work with the IT Service Desk Supervisor to manage the facilities Help Desk system and adhere to published SLAs.
• To ensure offices are well maintained.
• Oversee the management of the first aider and fire warden appointments at Head Office and all Working Hubs.
• To deliver training to colleagues on topics such as Lone Working
• To set and manage facilities budgets.

General

• To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.
• Recognise, respect, and promote the different roles and diversity of individuals.
• To actively contribute towards the key performance indicators and professional standards.
• Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and
Job Description
investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.
• To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.
• To participate in training, attend other meetings, and staff events as required.
• Be an effective member of your team, presenting a positive impression of your section and the Group.
• Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.
• Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.
• Maintain awareness of budget requirements and value for money while delivering your role.
• Consider and highlight any risk to the organisation or individuals whilst delivering your role.
• Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.
• This role will involve visiting other offices and therefore it is necessary to have use of a car and have a valid driving licence.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

About You

Education & Qualifications

• GCSE level education including Maths and English - Essential
• Qualifications in facilities - Desirable

Key Skills & Competencies

• Computer literate with Microsoft Office experience - Essential
• Office administration experience - Essential
• Experience in a customer facing role - Essential
• Experience of managing supplier contracts - Desirable
• Experience of producing and maintaining policies - Desirable
• Good verbal communicator - Essential
• Able to write clearly and concisely - Essential
• Methodical, accurate and thorough approach to work - Essential
• Able to prepare and interpret numerical data - Essential
• Excellent organisational skills - Essential
• The ability to negotiate outcomes and solve problems - Essential
• Plans and manages own workload - Essential

Behaviours

• Calm, confident and approachable - Essential
• Keen to learn and develop - Essential
• Team player - Essential
• Committed to providing a quality service - Essential

The post holder should be willing and able to undertake occasional light manual handling.

Why Choose Us

• Contributory pension scheme 4% to 10% matched contributions
• Hybrid working
• Free onsite car parking
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)
• Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses
• Extensive annual Staff Wellbeing programme
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)
• Annual flu vaccinations
• Access to an extensive range of corporate discounts on shopping, travel & days out
• Social events, including lunchtime walking, rounders, festive Fridays
• Travel loan

Our Values

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a ‘Disability Confident Committed Employer’. As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Apply

Internal Applications

Please send a letter clearly demonstrating how your skills and experience meet the criteria contained on the job description and person specification to recruitment@tch.org.uk.

For internal staff only: Please note, if you're currently on legacy TCH, Rosebery, InTouch, Family Mosaic etc Terms and Conditions and are successful in your application, you will automatically be transferred to the new Peabody Terms and Conditions.

Additionally, if you move to a TCH role on a secondment basis, your Terms and Conditions will not change.

If you have any questions, or require further clarification, please speak to HR.

External Applications

Please complete our online application form by clicking the Apply button below. We reserve the right to bring the closing date forward, so we strongly encourage early applications.

Please note: As an employer, Town & Country Housing does not provide sponsorship as a licensed UK employer.

Key dates

Applications Close:

Thursday, 28 May 2026

Interview Date: