Family Advisor - North Locality

Family Advisor - North Locality

Are you passionate about giving children the best start in life? Do you enjoy working with families and want to make a real difference in their community? If so, we have an exciting role that has become available to work within the Cheshire East Council Best Start in Life Family Hubs as Family Advisors (Navigators).

We have one full time (37 hours per week) role available. The postholder will support the work of the Best Start in Life Family Hubs across the North of the Borough (Congleton, Holme Chapel, Knutsford, Wilmslow, Macclesfield, Poynton & Disley). The family hubs support families with children 0-19 (25 for young people with SEND).

Family hubs provide a universal ‘front door’ to families, offering a ‘one-stop shop’ of family help services across their social care, education, mental health and physical health needs, with a comprehensive offer for parents, children and young people at its core. Enabling families to receive timely and appropriate information tailored to their needs. 

About you

• Work to support families and their children aged 0–19 (or up to 25 for young people with SEND).

• To bring council, health and community services together so that families can access the right support at the right time. 

• Collaborate with Family Hub teams to provide high-quality, integrated support services. Via a variety of administrative tasks i.e. booking rooms, appointments, data collection, entry and ordering of resources. A number of ICT platforms are used on a daily basis to enter data and record transactions within our policies and procedures.

• Receive enquiries from members of the public, professionals (via face to face, electronic and telephone channels) and provide appropriate, consistent advice, signposting and guidance.   

• Communication, organisation, and customer service skills within a public service setting are critical. 

This is just a snapshot of some of the exciting things you’ll be doing in the role, to find out more about the other key responsibilities of the role please view the attached job description.  

The successful candidate will:  

• Be passionate about supporting children, young people, and families. 

• Have strong communication and interpersonal skills. 

• Have the ability to work collaboratively within a multi-disciplinary team. 

• Be organised and able to manage multiple priorities effectively. 

• Be flexible, a team player and able to travel throughout the locality. 

To find out more about the essential and desirable criteria for the role please view the attached job description specification document. 

In return we are able to offer:

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service

• Purchase of annual leave – Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)

• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better

• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme. There’s no credit checks, no deposits, just significant savings and exclusive offers on a three-year lease

• White goods salary sacrifice scheme - Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice scheme, spreading the cost of big-ticket purchases like appliances, computers, and tech gadgets directly from your salary

• Enhanced public pension - Secure your future with our career average pension, where contributions are built at a rate of 1/49th of your yearly pensionable pay

• Cycle to work scheme - Save up to 25-39% on the retail price of bikes and safety equipment through Income Tax and National Insurance savings. Get fit and save money!

• Employee assistance programme - Access a completely free and confidential assistance service to help manage, reduce, and overcome life’s challenges, both at work and in your personal life

• Discounted gym membership - Stay active and healthy with corporate membership prices for Everybody Leisure, including:

• Gym, Swim and Group Fitness at all 16 facilities

• Off-Peak Racket Sports

• Athletics Tracks

• Sauna/Steam/Spa

Join us and experience a workplace that truly values and supports you!

How to apply:

We’re delighted that you’re considering applying for this role!

As an equal opportunities’ employer, we warmly welcome applicants from all backgrounds. We believe that a diverse workforce helps us better reflect and serve our local communities, and together, we can build something truly special.

To join our team, simply click ‘Apply for this job’ at the bottom of the page. If you’d prefer an informal chat first or have any questions about the role, feel free to reach out to Natalie McDonald at: natalie.mcdonald@cheshireeast.gov.uk , she’ll be happy to hear from you!

If you would like to get in touch with us regarding this role then please remember to include the job reference number so we can assist you accurately and in a timely manner.

Once you’ve applied for the position, please keep an eye on your email inbox (including your junk and spam folders), as we’ll send any correspondence there to stay in touch with updates about your application.

If you haven’t heard from us within four weeks of the closing date, it likely means we weren’t able to move forward with your application at this time but please don’t let this discourage you as your interest means a lot to us, and we’d truly love to hear from you again in the future!

For any technical enquiries please email sourcingteam@ecwip.co.uk

Please quote job reference number in all correspondence

Cheshire East Council is committed to safeguarding children and vulnerable adults across the Borough. As such, any cautions, convictions, reprimands or final warnings that are ‘not protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) order 1975 (as amended in 2013) relating to the non-disclosure of spent convictions do not apply to this job. You must therefore, disclose whether you have any previous convictions where prompted to do so within the application process.

Attachments

• JAJB4580 - Family Advisor New format.pdf