Finance Assistant

Job Title: Finance Assistant
Starting Salary: £27,694 progressing to £31,022 per annum (pro rata for part time)
Hours: 37.0
Location: Stevenage - Farnham House, hybrid working.

2 Days in the office 3 days at home or as and when required

Contract Type: Permanent
Directorate: Adult Care Services

About the team

Central Debt Team deal with the recovery of outstanding care fees for clients who have sadly passed away in the Adult Care Services.

You will be part of our friendly, communicative, successful, and efficient team. We have an open and honest approach with a drive to deliver results for the service whilst providing good customer care in a timely and professional manner.

Central Debt Team provides support to bereaved family members during a difficult time. Whilst recovering the debt we need to be sensitive; kind, caring and have a good listening ear.

You will be committed to delivering a high-quality service in a demanding role.

You will need to be fully up to date with all IT skills required or will have the proven ability to learn them very quickly.

You will have excellent communication skills demonstrating the ability to communicate either verbally, on the telephone or in writing by email or letter. You will need to be assertive as well as sympathetic, empathetic, and good at listening as this role also requires the ability to be able to deal with difficult telephone conversations.

About the role

The role is very varied and incorporates the following:

• Investigating clients’ accounts
• Building strong relationships with internal and external stakeholders (verbally and in writing)
• Resolving queries
• Recovering outstanding monies
• Managing caseload of clients who Hertfordshire County Council (HCC) have provided care for.
• Making sure payment is forthcoming, as well as credits.
• Reviewing and monitoring caseloads making sure you are dealing with clients in a timely manner.
• Running reports for your weekly caseload.
• Running payment reports and updating your spreadsheets
• Liaising with different stakeholders to get the results required.

About you

Essential:

• Experience of working in a financial team
• Strong communication skills, both verbally and written with the ability to establish strong relationships.
• Must be self-motivated and able to work in a fast-paced environment.
• Working as part of a team and individually
• Ability to influence and negotiate.
• Ability to communicate effectively with a variety of stakeholders.
• Competent with using Microsoft applications such as excel, word and Outlook
• Accurate and timely record keeping
• Good time and diary management skills
• Good interpersonal skills are a must as we encourage you to challenge and contribute to the identification for service improvement and increased efficiency.

Desirable:

• Knowledge of SAP, and other systems
• Finance experience

Central Debt Team is a great team to work within. It is really busy and can be challenging due to difficult conversations, but every day is different, and it is a really rewarding role. Each case is different, and you learn something new every day. We want someone that shares our passion for supporting bereaved families to which we believe is a difficult time.This is an interesting role, which constantly evolves, and you will have the opportunity to develop and progress.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS7 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact Iqbal Johal (iqbal.johal@hertfordshire.gov.uk)

Interview Date: 10th and 12th February 2026.

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.