Finance Business Support Assistant

Job summary

The Transactional Services Team covers Accounts Payable, Accounts Receivable, Corporate Credit Cards, Foreign Currency and the Cash and Bank Functions. We are a small but dynamic team who interact with officers across the Agency and external partners on a daily basis.

If you enjoy being challenged and working in a busy environment where no two days are the same, then this could be the role for you.

Job description

Your varied duties mean that every day will bring a new challenge. The often time-critical nature of your activities will mean you must be able to multi-task and prioritise. Business support roles are customer service focused, including providing guidance and advice to colleagues and internal customers. Administration and reporting also make up a high proportion of the day to day work.

Duties and Responsibilities

Providing Business Support: Provide business, administrative, secretarial support to corporate or central service functions as tasked.

Data Analysis: Search, collate and analyse data from multiple sources/ data systems.

Respond to queries: Monitor Email / telephone queries received, and respond appropriately providing advice and escalate if required.

Administration: To provide administrative support to the business. Which may include the preparation of documents, typing and co-ordinating departmental correspondence, arranging meetings, diary management, minute taking, booking accommodation and travel/car reservations, organise events in support of departmental activity.

Acting as a Single Point of Contact (SPoC): Act as the departmental single point of contact (SPOC) in support of team projects.

Building working relationships: Establishing and maintaining positive relationships with both internal and external stakeholders.

Quality Assurance: Carry out effective quality assurance of held data and assist the development of datasets.

Records Management: Maintain accurate and up to date records for management information purposes, using IT systems to record. Including carry out effective file management and ensure compliance with corporate filing/records administration and Agency policy.

Ordering stationery: Ensuring the team and business area have access to stationery and stock is replenished correctly, in line with NCA Policy.

Raising Purchase Orders: Ensuring purchase order requests are processed in a timely manner and raised correctly in line with NCA policy and financial compliance.

Person specification

IT Skills: Ability to confidently work with Microsoft Office as well as learn other applications and programmes as required.

Data Analysis: Ability to extract and interpret data/information.

Customer Service: Understands who the customer is, what they want and need and effectively delivers against those requirements, exceeding expectations where possible.

Organised: Able to plan carefully, keep things tidy and work effectively.

Problem Solving: Using logic and imagination to make sense of a situation and find an intelligent solution.

Communication: Conveys information clearly and effectively through written and verbal communication.

Time Management: Effectively manages time and workload and escalates issues - ensuring tasks are completed to agreed standards and timelines.

Team Work: Works effectively with others to focus on and achieve joint outcomes, rather than individual goals.

Relationship Management: Develops and maintains positive relationships with internal and/or external stakeholders in order to achieve stakeholder needs and business objectives.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• Experience of using and analysing data using Microsoft Office packages.
• Excellent Interpersonal skills and Customer Service skills
• Organisational skills and working to tight deadlines

Benefits

Alongside your salary of £26,920, National Crime Agency contributes £7,798 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• Family friendly policies, notably above the statutory minimum
• Learning and Development opportunities
• Interest free loans and advances, including season tickets, childcare and rental deposits
• Housing schemes - Key Worker status
• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
• Staff support groups/networks
• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Technical skills.Your application will be assessed against the following:Experience - This will be assessed:Experience Criteria - will be assessed by 250 word examples on:

• Experience of using and analysing data using Microsoft Office packages.

• Excellent Interpersonal skills and Customer Service skills

• Organisational skills and working to tight deadlines

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

- Experience of using and analysing data using Microsoft Office packages. .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Managing a Quality Service

• Delivering at Pace

Experience

• Experience of using and analysing data using Microsoft Office packages.
• Excellent Interpersonal skills and Customer Service skills
• Organisational skills and working to tight deadlines

Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

1. Lead criteria (behaviours/technical/experience)
2. If still tied, desirable criteria will be assessed (if advertised)
3. If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.You will be subject to vetting and pre-employment checks before appointment.Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records. We encourage all candidates to visit the NCA Careers Page for more information.Full advert details for this vacancy can found on the advert on the NCA Recruitment Portal. Please follow the link to apply at advertisers' site.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Team
• Email : central.recruitment@nca.gov.uk

Recruitment team

• Email : central.recruitment@nca.gov.uk

Further information

If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).
If unresolved, you may escalate your complaint to the Civil Service Commission.