Summary

What you'll do

As a Team Leader for Accounts Receivable & Rents you will provide leadership and guidance to a team of finance officers, ensuring accurate and timely processing of all income received in relation to rental income and sales ledger income.

You will be the escalation contact for the Senior Finance officer to ensure the delivery of a top-class seamless service.

How you'll make a difference
By overseeing the financial processes, you will be responsible for maintaining compliance and managing the daily operations of the accounts receivable function.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. In addition, you will need the following:

• Leading and guiding the accounts receivable and rents team, you will train, assign tasks and monitor the team's performance in a collaborative and positive environment.
• Oversee the accounts receivable team, ensuring timely and accurate processing of customer invoices, credit notes, and payments, ensuring adherence to procedures and financial regulations.
• Ensure all rental income and Housing Benefit payments are allocated to resident's accounts and posted onto systems accurately and within strict deadlines. Investigate and correct anomalies and ensure all payments are fully compliant with financial regulations.
• Perform monthly reconciliations of various financial accounts, such as bank and balance sheet accounts, including identifying and resolving discrepancies and irregularities providing resolution or escalation as appropriate.
• Prepare KPI reports for senior management and review the weekly team PI's with the Senior Finance Officer.
• Ensure queries and adjustments are actioned within agreed SLA's.
• You will address enquiries escalate to you for internal and external stakeholders, resolving disputes ensuring escalation where appropriate.
• Establish and maintain a culture of service improvement, supporting staff to ensure strict deadlines are met.
• Provide relevant senior level advice and guidance as required.
• Ability to manage, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance and provide continuous improvement across the function.
• Provide insights and recommendations to management based on analysis of financial data.
• Ensure compliance with relevant internal controls. Assist in audits and provide necessary documentation as requested.
• Establish and maintain credit policies and procedures.
• Ensure that you follow and keep up to date with all relevant Notting Hill Genesis and statutory policies and related procedures including health and safety and financial regulations.
• Hybrid arrangements - at least three days a week in an office. On other days, working from home may be possible, depending on the work and the interaction required.
• Deputise for the Finance Operations Manager AR
• Lead the team and be the super user for the AR function within Microsoft D365.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about usNotting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/ We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is 28th September 2025.

Step 2: Successful candidates will be invited to a screening interview  

Step 3: Successful candidates will be invited to interview which may include a technical assessment  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.