Fire and Building Safety Resident Liaison Officer

Job Description

Salary range: Grade 7 £39,519- £40,575p.a. plus fantastic benefits and progressing towards grade 8
Contract: Permanent / Fixed Term /Secondment
Hours of work: 36 hours per week
Location: Croydon

Fire and Building Safety Resident Liaison Officer

Career Grade 7–8 | Housing

Build your career in fire and building safety while helping residents stay informed, involved and supported.

We’re looking for someone with strong communication and people skills to join our Fire and Building Safety team. You’ll work with residents around fire and building safety works and investment projects, helping to make sure they are consulted, kept informed and able to raise questions or concerns.

This is a career-grade opportunity. You’ll normally join at Grade 7 and, as you develop the knowledge, skills and experience needed to take on the full responsibilities of the role, you’ll have the opportunity to progress to Grade 8.

The role

You’ll play an important part in building good relationships with residents and communities around our fire and building safety work. You’ll help plan and deliver resident consultation and engagement, provide information about works and projects, gather feedback and help resolve issues that arise. You’ll work closely with residents, colleagues, contractors, consultants and other partners to support effective communication and customer care throughout the work.

You’ll also:

• support resident consultation events and other engagement activity;
• keep residents informed and help respond to questions and concerns;
• gather resident feedback through surveys and other engagement methods;
• work with contractors and project teams to support good customer relationships;
• help resolve issues involving residents, officers, contractors and other partners;
• liaise with resident groups, area teams and other stakeholders;
• respond to correspondence and enquiries from residents, leaseholders, Councillors and MPs; and
• support the monitoring of customer care and communication across fire and building safety projects.

What we’re looking for

At entry level, we’re looking for someone with strong transferable skills who can develop within the role. You’ll need to communicate clearly with different people, provide good customer service, organise your work and deal positively with questions, concerns and sometimes challenging situations.

Experience of working with residents, customers or communities and supporting engagement, consultation, projects or services would be valuable.

As you develop towards Grade 8, you’ll build the broader knowledge and experience needed to work with greater independence, including knowledge of housing legislation and leasehold consultation requirements, performance management, contract and programme management within a construction environment, and good practice in community consultation

Why work for us?

You’ll be joining Croydon Housing in a role where you can develop your career while helping make sure residents are informed, listened to and involved in fire and building safety work affecting their homes.

As a Croydon Council employee, you’ll have access to a range of benefits including:

• Inclusive Culture – work in an organisation that values diversity and inclusion.
• Career Development – access to learning and development opportunities to help you build your skills.
• Local Government Pension Scheme – with an employer contribution.
• Annual Leave – up to 31 days, depending on eligibility, plus Bank Holidays and the option to purchase additional leave.
• Employee Assistance Programme – confidential support available 24/7.
• Family Friendly – a range of provisions to support you and your family.
• Work Life Balance – flexible and agile working in line with service requirements.
• Make a Difference – contribute directly to services that matter to Croydon residents.

Croydon Council is committed to creating an inclusive and diverse workforce that reflects the community we serve. We welcome applications from all sections of the community and guarantee an interview to disabled applicants who meet the minimum criteria for the role.

To view the job profile please click here

Application closing date: Friday 2 October 2026

Assessment/Interviews: Week Commencing 9 November 2026

Apply early

This vacancy may close without notice if a sufficient number of applications are received. Early application is therefore encouraged.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. We guarantee an interview to disabled applicants who meet the minimum criteria for the role.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.