Forecast Analyst
Job summary
Forecast Analyst
£46,000 per annum
Bedford
Permanent
Hybrid Working
Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Forecast Analyst. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.
Why This Role Matters
The Forecast Analyst is responsible for producing accurate contact volume forecasts and workload predictions to support effective workforce planning within the contact centre. The role ensures the business has the right number of advisors available at the right time to meet customer demand, service level agreements, and operational efficiency targets.
The Forecast Analyst analyses historical trends, business drivers, and operational data to provide short-, medium-, and long-term forecasting models that support scheduling, budgeting, and strategic planning activities.
About Us
MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.
Our values guide how we work together:
- Caring – for colleagues and the communities we support
- Connecting – building supportive, positive relationships
- Transforming – creating impact that truly matters
We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.
Job description
- Develop and maintain accurate forecasting models to support a multi-channel customer contact strategy.
- Analyse historical data, trends, seasonality, and business activities to predict future demand.
- Continuously monitor actual versus forecasted volumes to understand trends and ensure appropriate recommendations for future forecasts and continuous improvement
- Produce short-, medium-, and long-term forecasts to support operational and strategic planning.
- Collaborate with Operations, Finance, Marketing, and Workforce Management teams to understand upcoming activities that may impact demand.
- Provide clear variance analysis between forecasted and actual performance.
- Support capacity planning, resource planning and scheduling to ensure optimal staffing levels
- Prepare and distribute forecasting reports, dashboards, and insights to stakeholders.
- Identify operational risks and recommend mitigation strategies.
- Support budget planning through workload forecasting and headcount modelling.
- Conduct scenario planning and “what-if” analysis to support strategic decisions
- Support Planning Analyst during absences around schedule creation.
Person specification
- Experience in forecasting and workforce planning/resource planning within a contact centre environment.
- Experience of scheduling.
- Strong analytical and numerical skills.
- Advanced Microsoft Excel skills including formulas, pivot tables, charts, and modelling.
- Experience using Workforce Management (WFM) systems such as: Verint Workforce Management / NICE IEX / Genesys Cloud
- Ability to interpret data and communicate insights clearly to stakeholders.
- Strong attention to detail and organisational skills.
Personal Attributes
- Team player with strong communications and stakeholder management skills, able to engage at all levels of the business
- Proactive, self-led forward-thinking approach to driving insight and change to completion.
- Strong methodical approach to logical processes.
- Attention to detail and can demonstrate high quality and accurate output.
- Resilient, can do attitude
Benefits
- 30 days’ annual leave plus bank holidays
- Pension contributions matched 2 to 1 (employer contribution up to 10% of your salary)
- Season ticket loan
- Cycle to work scheme (up to £3,000)
- Subsidised eye tests & flu jabs
- Life assurance
- EAP Assist & Life
- Enhanced family and sick pay
- 2 paid volunteering days
- Recognition scheme
- Retail discounts portal
Flexible Working
We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.
Career Development
We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.
Important Information About Applying
- Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
- MaPS is unable to offer visa sponsorship.
Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.
If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact resourcing@maps.org.uk. If unresolved, you may then contact the Civil Service Commission.
Job Reference: MaPS01214
Close Date: 29/06/2026
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
We keep things simple, fair, and transparent:
Step 1: Submit Your Application
Open: 15/06/2026 , Deadline: 29/06/2026
To apply, please submit the following document:
- Your most up-to-date CV
Step 2: Telephone Interview
Between 15/06/2026 – 02/07/2026
If your application is shortlisted, you will be invited to a telephone interview with one of our recruiters. This is an opportunity to:
- Discuss your experience in more detail
- Learn more about the role and our organisation
- Ask any questions you may have
Step 3: Final Stage Interview
Hosted on 8th, 9th, 10th July 2026
Successful candidates from the telephone interview will be invited to attend an in-person interview in our Bedford office
This stage will consist of:
• A short presentation and discussion, followed by
• A structured interview
Together, these will explore how candidates apply their experience, judgement and skills to scenarios relevant to the role.
We follow fair, open, and merit‑based recruitment in line with the Civil Service Commission’s Recruitment Principles.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : sophie rigney
- Email : sophie.rigney@reed.com
Recruitment team
- Email : sophie.rigney@reed.com
Share this page
Salary range
- £46,000 per year