General Assistant - Kings Park Leisure & Learning Centre - Casual

Job Introduction

Starting salary for this role is £13.45ph

Learn more in our ‘More than just a job’ brochure on our careers site.

Role PurposeTo provide operational support to the day-to-day leisure operations to ensure that the leisure environment is safe and clean and that the public receive a good customer service. The role will operate with close supervision and clear instructions, undertaking tasks that are highly proceduralised and repetitive in nature.Accountabilities

• Provide a helpful and courteous service to all customers, including answering and assisting with general enquiries from the public, to ensure that the public receive a good customer service.
• Facilitate and supervise children’s sports activities such as holiday clubs and birthday parties, in accordance with clear procedures and instructions, so that activities are safe and enjoyable.
• Set up and take down sporting equipment as instructed required in a safe and timely manner, so that equipment is available for use.
• Undertake cleaning tasks to ensure that the leisure facilities are clean, safe, and presentable.

Knowledge / Skills / Experience required

• Some experience of dealing with the public and customers.
• Knowledge of the detailed instructions, processes and procedures to be followed.
• Some knowledge of leisure services.
• Ability to follow instructions and respond to customer requests.
• Ability to communicate with the public and colleagues in a clear and courteous manner.

Dimensions of role

• This role does not have any supervisory or management requirements.
• This role does not manage any direct budgets.
• This is a task-focused role that needs to be responsive and reactive to customer needs.

Please note, this role is not eligible for visa sponsorship and we can only consider applicants with existing right to work in the UK.

At BCP Council, inclusion is more than a promise – it’s how we work.

We’re committed to providing a fully inclusive recruitment process ensuring every candidate and colleague has the support and reasonable adjustments they need to thrive.

From the moment you apply, through the recruitment process and throughout your career with us, we’ll be here to listen and provide the help and support you need.

It’s why we’re proud to be a Disability Confident Employer – and why you can trust that we’ll always do our best to make your experience positive and accessible.

If you require any reasonable adjustments or support during the recruitment process, please let us know when you apply or contact us directly – we’re here to help. For further information on the accessibility support we can offer please see here: Preparing for your interview | Working for BCP

About BCP Council

BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, world-class, prosperous and inclusive place for generations to come.

Our Benefits

A Place to Thrive – Join BCP Council

At BCP Council, we’re not just building a workforce— we’re transforming how we recognise and reward our people.

Check out our attractive enhanced benefits and find out more about the new Pay and Reward package at Employee benefits | Working for BCP

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DBS

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check.