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General Case Manager (Ref: 12327)

Department Office of the Public Guardian
ExpiresExpires: Expiring in 3 days
Full time

Job summary

Please refer to Job Description

Job description

Position: General Case Manager

Company: Office of Public Guardian (OPG), Supervision and Investigations Service

Location: Embankment House, Nottingham

Grade: Administrative Officer (AO)

Salary: £25,582

ContractType: Permanent

Organisational Overview

The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.

OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.

OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.

OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.

Team Overview

Successful candidates will join the Supervision and Investigations Service (SIS) within the Operations Directorate. Our vision is for the Office of the Public Guardian to strengthen supported decision making. We encourage freedom of decisions for all who can make decisions, giving support as required, and provide protection for those who cannot. Our mission within SIS is to uphold the principles of the Mental Capacity Act in England and Wales by supervising deputies appointed by the Court of Protection and making sure they carry out their legal duties in line with the PG’s statutory function; we also investigate concerns about abuse by deputies.

The Role:

  • Are you passionate about supporting some of society’s most vulnerable citizens?
  • Do you enjoy working in a varied and fast-paced environment, managing a varied caseload?
  • Are you enthusiastic about working within a strong team, sharing your knowledge and expertise and learning from those around you?

Key Responsibilities:

  • Manage a caseload of deputyship cases, making the best use of available time and resources to ensure you meet performance expectations.
  • Work closely with colleagues to resolve problems quickly and improve performance, using management information and feedback from Deputies and third parties; ensure a professional and responsive approach to the supervision of deputies, remaining alert to emerging issues and trends which might impact your work area.
  • Contribute and participate at local management meetings and business level forums. Participate in relevant working groups and committees. Liaise and collaborate with colleagues to ensure that work is effectively managed and to foster effective working relationships
  • Refer to Legal and Policy for advice and guidance as appropriate and ensure you comply with their input.
  • Full comprehensive training, consolidation and support will be given for the role including an overview of the Mental Capacity Act (MCA).

Essential criteria:

  • Confident using Microsoft Office Programs: Outlook, Excel
  • Good written & oral communication skills, including the ability to converse politely and articulately with customers on the telephone
  • Ability to analyse financial data to make informed decisions.
  • Ability to work independently or as a part of the team managing your own time to meet deadlines

Agreed Expectations

The successful candidate will be expected to work from Embankment House with hybrid working in line with current Civil Service requirements, outside of any reasonable adjustments.

This is subject to business needs and satisfactory performance. All new starters are able to work from home once your line manager has signed this off. This is pro rata for part time staff.

All new starters in the Nottingham Supervision team are required to attend the office full time (37 hours per week) during the first 3 weeks of technical training. Following those initial weeks you are expected to continue your training and consolidation in the office but any agreements for part time working can commence.

We require part time staff to commit to at least 22:12 working hours over 3 days per week as a minimum.

Selection Process:

This vacancy is being advertised using the Civil Service Success Profile Framework. Further information on each element can be found here; https://www.gov.uk/government/publications/success-profiles

Stage 1 – Sift

Candidates will be asked to provide a Personal Statement of Suitability (750 words maximum) demonstrating their ability to meet the essential criteria by providing specific examples using their past experience.

We actively encourage you to sell yourself as an individual and the personal strengths and experience that you could bring to the role.

Stage 2 – Interview

If you are successful at sift, you will be invited to attend an interview. Candidates should expect 4 experience-based questions relating to the Essential Criteria and Key Responsibilities.

Feedback will only be provided if you attend an interview.

The interviews will be held face to face at Embankment House, Nottingham. Interviews are expected to take place in January 2026.

Reasonable Adjustments

At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us.

As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process.

For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert.

If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available.

Person specification

Please refer to Job Description

Benefits

Alongside your salary of £25,582, Office of the Public Guardian contributes £7,411 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance



For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Selection process details

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of the Republic of Ireland
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
  • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
  • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
  • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Recruitment team

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/12327?entityId=12327