Grants and Adaptations Officer - Home Improvement Agency (HIA)

Grants and Adaptations Officer

Grade: BR10
Salary: £40,352 - £42,584 per annum
Contract: Fixed Term (2 Years) | 36 Hours per Week
Location: Bromley Civic Centre
Working Pattern: Monday to Friday, 9am-5pm. A combination of home working, office attendance (minimum two days per week) and site visits.

Join Our Team

If you have a background in housing, construction, surveying, building maintenance, adaptations, or a similar technical field and are passionate about improving people's lives, we would love to hear from you.

Bromley's Home Improvement Agency (HIA) is transforming its services to deliver innovative, customer-focused solutions that help residents remain safe, independent and comfortable in their own homes. Following service expansion, we have exciting opportunities for Grants and Adaptations Officers to join our growing team and help shape the future of our service.

We welcome applications from candidates with strong construction, housing or technical experience. While experience of grants, adaptations and means testing would be advantageous, training and support will be provided to the right candidate.

The Role

As a Grants and Adaptations Officer, you will manage a varied caseload, supporting residents to access grants, adaptations and financial assistance that enable them to live independently at home.

You will:

• Assess grant and loan applications, including means testing.
• Manage cases from referral through to completion.
• Carry out home visits, inspections and monitoring of works.
• Liaise with residents, Occupational Therapists, contractors and other professionals.
• Maintain accurate records and ensure funding is administered appropriately.
• Support the delivery of high-quality adaptations and home improvement works.

This role would particularly suit someone with a construction, surveying, building maintenance, adaptations or technical housing background who enjoys working directly with residents and managing projects from start to finish.

About You

We are looking for a confident and organised professional with:

Essential

• Knowledge of construction methods, building works and property repairs.
• Experience of carrying out inspections and monitoring works.
• Excellent communication and interpersonal skills.
• Strong organisational, administrative and case management skills.
• Good numeracy skills and the ability to understand financial assessments.
• Strong IT skills and experience maintaining accurate electronic records.
• A customer-focused and empathetic approach, particularly when working with vulnerable residents.
• The ability to work independently and as part of a team.

Desirable

• Experience of Disabled Facilities Grants, adaptations or housing assistance services.
• Experience undertaking means tests, including use of the Ferret system.
• Ability to read and interpret plans, drawings, specifications and schedules of work.
• Knowledge of grants legislation and funding streams.
• Qualifications in construction, housing or a related discipline.
• HHSRS, Trusted Assessor or similar relevant qualification.

Why Join Bromley?

We offer:

• Competitive salary.
• Local Government Pension Scheme.
• Flexible and hybrid working arrangements.
• Excellent training and development opportunities.
• Career progression within a growing and evolving service.
• Bromley employee benefits including Cycle2Work, GymFlex, Technology Scheme, Salary Sacrifice Lease Car Scheme and a wide range of local and national discounts.

Key Dates

Closing Date: On going 2026
Interview Date: Rolling

Applications will be assessed against the criteria set out in the Job Description and Person Specification here.

For an informal discussion about the role, please contact Debbie Ricketts, Principal Manager Home Improvement Agency, at HIA@bromley.gov.uk.

We are Forces Family Friendly and part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from veterans, reservists, military spouses/partners and cadet instructors.

As a Disability Confident Committed Employer, we encourage applications from people with disabilities and will consider reasonable adjustments throughout the recruitment process.

Please note that we do not accept CV submissions from recruitment agencies. Candidates requiring support with the application process should contact Recruitment.Team@bromley.gov.uk.