Head of Business Analysis

Job summary

The Insolvency Service is a leading Government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.

Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.

We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, though our Engagement network or in their own local communities via volunteering opportunities.

The Insolvency Service is a great place to work, learn and grow your career!

We are seeking an experienced, influential and forward-thinking Head of Business Analysis to lead, develop and professionalise the Business Analysis capability across the organisation. This is a senior strategic role with enterprise-wide reach, shaping how we deliver technology-enabled change, improve business processes, and support critical national services.

The successful candidate will set the direction for the BA profession, lead a high-performing community, assure major transformation initiatives, and act as a trusted adviser to senior leaders. You will bring deep experience of business analysis excellence from any sector — public or private — and have the credibility to influence executive decision-making.

We welcome applications from candidates who have not previously worked in Government. Experience in large-scale, regulated, complex, or multi-supplier environments is highly valuable

Job description

Why This Role Is Unique:

This role aligns with the Government Digital & Data (DDaT) profession, but welcomes cross-sector applicants. The post holder will report directly to the Chief Technology Officer (CTO) and lead the BA community across the organisation. Pay and allowances follow Government G6 policy and relevant DDaT market allowances.

Responsibilities:

• lead business analysis across an organisation delivering essential public services with real social impact
• shape enterprise processes, digital transformation, and technology strategy at scale
• build, professionalise, and uplift a BA community using modern standards and industry best practice
• influence Board-level decisions and drive change across multiple directorates
• operate in a hybrid legacy-to-cloud environment where strong analysis and modelling skills genuinely shape outcomes
• a consistent BA standards and modelling framework embedded across major transformation initiatives
• a clear enterprise-wide view of key business processes, ownership and dependencies
• introduced a robust requirements assurance model trusted by governance forums
• evidenced uplift in BA capability, skills development and community maturity
• strengthened alignment between BA, product, architecture and delivery teams

Person specification

• strong strategic thinking with the ability to see the enterprise-level picture
• excellent communication, negotiation and stakeholder influence
• confidence to lead, challenge and drive clarity in ambiguous environments
• strong analytical and problem-solving abilities
• commitment to professional development and modern analysis practices
• resilience, political awareness and the ability to operate effectively at pace

Essential Experience:

• significant senior leadership experience as a Business Analyst, including leading teams or communities of practice
• proven ability to deliver complex, multi-million-pound transformation programmes in medium or large organisations (public or private)
• deep expertise in business process modelling, including advanced use of BPMN or equivalent notations
• demonstrated ability to influence and challenge senior stakeholders, including at executive or board level
• experience operating in complex, regulated or multi-supplier environments
• experience building frameworks, methodologies and quality assurance processes for BA deliverables

Government experience is not required.

Experience in sectors such as financial services, utilities, telecoms, consultancy, or other regulated industries is highly transferable.

Desirable: Experience in criminal or civil investigation, enforcement, or compliance-driven environments.

Qualifications

BCS Practitioner Certificates or Equivalent

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:

• Business Process modelling BPMN
• Technical Architecture

Benefits

Alongside your salary of £72,113, Insolvency Service contributes £20,891 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• We want you to have a good work-life balance and want to support you in all that you do, so we offer a great benefits package including:
• flexible working arrangements and flexi-time
• full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
• in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
• competitive maternity, paternity and parental leave
• 5 days paid leave for learning and development
• 5 days paid for volunteering
• a Cycle to work scheme
• staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life

Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

As part of the sift process, you will be asked to complete:

• CV

Further details around what this will entail are listed on the application form.

Your CV should provide a clear overview of your employment history, key responsibilities, relevant qualifications, and the skills and experience you’ve gained throughout your career including any notable achievements.

Note: Your CV will be scored as part of the assessment process and will be assessed against the criteria outlined in the job advert.

If successful at the sift stage, at interview, you will be assessed on the following:

• Experience
• Behaviours - assessed through:
  • Behaviour 1 - Leadership
  • Behaviour 2 - Communicating and Influencing
  • Behaviour 3 - Seeing the Big Picture

• Technical Skills

Expected timeline (subject to change)

Sift – week commencing 26th January 2026

Interview – week commencing 16th February 2026

Location - Birmingham

Your interview will be conducted face to face. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Visa Applicants

To sponsor a candidate under the Skilled Worker visa, a sponsorship licence is required. The Insolvency Service does not currently hold this licence and therefore, cannot legally sponsor Skilled Worker visa applicants.

Hybrid Working

Insolvency Service operates a hybrid working policy subject to business need, giving people the flexibility to choose when and where they work and collaborate with others.

Individuals are expected to work from one of the office locations stated in the advert to connect with their colleagues, as required by their role and business team needs. There is flexibility to split the working week, spending a minimum of 60% in the workplace, which includes the office, site visits, court etc.

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to Insolvency Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via InsolvencyRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Bryan Evans
• Email : Bryan.Evans@insolvency.gov.uk

Recruitment team

• Email : InsolvencyRecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel there have been procedural irregularities at any stage of the recruitment process or that your application has not been treated in accordance with the Civil Service Commission’s Recruitment Principles, and wish to make a complaint, then in the first instance you should contact hr.recruitment@insolvency.gov.uk. If you are not satisfied with the response that you receive you can then contact the Civil Service Commission.

Attachments

Applying for a Job - A Candidate Guide (1) Opens in new window (pdf, 3061kB)Insolvency Service Candidate Information Pack (Sept 2025) Opens in new window (pdf, 6459kB)