Head of Business Change and Continuous Improvement (Ref: 22199)

Job summary

Please refer to Job Description

Job description

Head of Business Change and Continuous Improvement (G7)

Job Description

The Criminal Injuries Compensation Authority (CICA) is an executive agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have suffered. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.

We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.

This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where you will be expected to work 50% of your time in the office and the remainder at home.

Job Description

This is a critical leadership role responsible for delivering CICA's modernisation and transformation agenda. Reporting to the Director of Modernisation Strategy and Implementation, you will translate strategic priorities into successful change initiatives that improve the experience of applying for compensation and working at CICA.

We are looking for someone with significant practical experience of delivering complex organisational change at a senior level, who is equally comfortable engaging with frontline colleagues, influencing senior leaders and working alongside operational, policy, legal, transformation and technical partners to design and deliver sustainable change, ensuring that people, processes and technology evolve together to achieve lasting benefits.

Leading a team of change professionals, you will inspire, coach and develop colleagues while fostering a culture of accountability, collaboration and continuous improvement.

You will play a pivotal role in engaging stakeholders at all levels, building commitment for change, supporting colleagues through transition and ensuring new ways of working are adopted successfully. Using data, insight and evidence to inform decision-making, you will ensure that change activity delivers measurable outcomes and supports the successful modernisation of CICA's services.

As a senior leader, you will build trusted relationships across organisational boundaries, champion innovation and continuous improvement, and provide visible leadership through periods of change while maintaining a relentless focus on delivering excellent services to victims.

Main Activities / Responsibilities

The job holder will:

Leadership

• Provide visible and inclusive leadership for transformation and modernisation, fostering a culture of accountability, collaboration and delivery.
• Lead, coach and develop the team, building capability, engagement and professional excellence.
• Champion change across CICA, support the development of an internal communications and engagement strategy to support leaders and colleagues to successfully adopt new ways of working.
• Represent CICA at transformation, change and continuous improvement forums both within CICA and across the MoJ, including governance boards and communities of practice, promoting collaboration, sharing learning and influencing wider strategic priorities.
• Promote innovation, continuous improvement and evidence-based decision making, contributing to wider organisational priorities.

Strategic Planning and Improvement

• Support the development and delivery of CICA's transformation portfolio, ensuring alignment with strategic priorities and modernisation objectives.
• Support the Director of Modernisation Strategy and Implementation in shaping change strategies and translating these into deliverable programmes and initiatives.
• Develop and maintain a pipeline of modernisation and transformation activity that improves organisational performance and the experience of applicants and staff.
• Use data, operational insight and stakeholder feedback to identify, prioritise and shape improvement opportunities.

Delivery

• Lead the successful delivery of change initiatives, ensuring outcomes, benefits and value for money are realised.
• Establish effective governance, assurance, risk management and reporting arrangements across the portfolio.
• Develop and deliver stakeholder engagement, communication and change adoption plans to ensure sustainable implementation of change.
• Work collaboratively across CICA, MoJ Digital and corporate functions to embed change into business-as-usual operations.

Data and Insight

• Promote the effective use of data, analysis and management information to inform decision making and prioritisation.
• Ensure change activity is informed by evidence, applicant insight and operational performance measures.
• Work with analytical and digital colleagues to develop insight-led approaches to service improvement and transformation.
• Monitor benefits, outcomes and performance measures to evaluate impact and inform future investment decisions.

Person Specification

Essential

• Significant experience of leading business change, continuous improvement and/or transformation activity within a public service organisation.
• A proven track record of delivering successful modernisation and transformation programmes that deliver measurable business outcomes.
• Experience of leading and developing high-performing teams, including coaching, capability building and performance management.
• Excellent stakeholder management skills with the ability to influence, challenge and build effective relationships across organisational boundaries.
• Strong programme, project and change management expertise, including governance, risk management and benefits realisation.
• Demonstrable ability to understand, interpret and apply data and management information to support decision making and drive improvement.

Desirable

• Professional accreditation in programme, project or change management (e.g. APMG Change Management Practitioner, AXELOS Management of Portfolios, MSP, ITIL, Lean Six Sigma Black Belt (or higher)).
• Understanding of analytical approaches and techniques used to support service improvement and organisational decision making.

How to apply

The selection process for this vacancy will utilise Civil Service Success Profiles and will assess your Experience, Behaviours and Strengths.

Stage 1

Applicants should provide a Curriculum Vitae (CV) and a Statement of Suitability of no more than 1000 words, which demonstrates evidence of the essential criteria for this role and of the behaviours listed below.

Stage 2

If successful at Stage 1, you will be invited to interview, which will incorporate a short presentation. You will be notified of the presentation topic in your invitation to interview. At the interview we will assess you against the behaviours listed below:

• Leadership
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing

At interview you will be asked a number of behaviour and strength-based questions.

Interviews are likely to take place in October at our office at 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.

Following the closing date, this job advertisement will no longer be available to view. You may wish to retain a copy for your records.

A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles within the organisation, candidates may be appointed from the reserve list in order of merit.

We offer flexible working 7am – 7pm, Monday to Friday. However, we ask that candidates make themselves available to attend the office on a full-time, fixed hours basis (9am to 5pm) for the initial one week training period. This is to ensure the best training and consolidation experience for new colleagues.

This role is offered on a full-time (37 hours per week) basis.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing

Benefits

Alongside your salary of £58,511, Criminal Injuries Compensation Authority contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/22199?entityId=22199