Head of Business Design and Analysis - Edinburgh or Glasgow

Job summary

This is a senior strategic leadership role with organisation wide impact. As our Head of Business Design and Analysis, you will lead how COPFS designs, improves and assures its services and processes. You will establish the professional standards and capability that underpin business design, service design and
analysis across the organisation, ensuring that change activity is coherent, user-centred and aligned to strategic intent. Operating in a complex justice environment, you will shape how services work end‑to‑end and how people, processes, technology and data come together to deliver effective public services. You will play a key role in shaping and embedding COPFS’s Target Operating Model, working closely with senior operational, digital and policy leaders to support priority transformation and service redesign.

This role offers a rare opportunity to influence enterprise-wide change, build and lead a new multidisciplinary team, and apply modern design and analytical approaches, including the appropriate use of data, management information and AI — to high-impact public service delivery.

Job description

Key Responsibilities

Strategic Leadership and Capability

• Acting as head of profession, setting clear standards, methods and assurance for service and process design
• Establish, lead and develop a multi-disciplinary business design and analysis team, building professional capability, resilience and future talent
• Promote consistent high quality design practices and a shared understanding of how services and processes should be designed and improved

Service and Operating Model Design

• Own and evolve the service and process hierarchy, providing organisation wide clarity on how services operate end to end
• Lead complex service and process redesign activity, embedding user centred and trauma informed approaches across priority services
• Translate strategic intent into clear, actionable business designs and high level requirements spanning people, process, data and technology

Transformation Delivery and Senior Partnership

• Partner with senior leaders across operational, digital, policy and corporate services to shape, prioritise and assure transformation activity
• Provide strategic design leadership to priority programmes, ensuring alignment with the Target Operating Model and wider transformation roadmap
• Influence decision making at senior levels, operating confidently across organisational and system boundaries

Governance and Assurance

• Establish proportionate design governance and assurance, enabling delivery at pace while managing risk and interdependencies
• Ensure architectural coherence across programmes and initiatives, supporting sustainable, joined up change
• Champion continuous improvement, learning from delivery and adapting approaches based on evidence and feedback

Please note these are not exhaustive lists and other duties may be required as appropriate to the role.

Person specification

EXPERIENCE – ESSENTIAL CRITERIA

• Senior level experience in business architecture, business analysis, service design or enterprise transformation roles
• Proven track record of designing and implementing operating models, business capabilities and end to end processes
• Ability to apply structured design and analysis methodologies (e..g BPMN, business architecture frameworks, Lean, Agile or similar)
• Strong analytical, systems thinking capability with experience diagnosing complex organisational problems
• Experience of user centred design, ideally in public service or similarly complex environments
• Evidence of translating strategic objectives into tangible designs, priorities and change initiatives

TECHNICAL – ESSENTIAL CRITERIA

• Practical understanding of how service design, business architecture and analysis contribute to effective digital and organisational transformation
• Ability to shape high level requirements that enable digital, data and technology teams to deliver effective solutions
• Awareness of how data, management information and emerging technologies (including AI) can be used responsibly to improve service design and decision making

DESIRABLE CRITERIA

• Professional certifications (e.g. BCS Business Architecture, TOGAF, IIBA CBAP, Lean / Six Sigma) are desirable but not essential.

Benefits

Alongside your salary of £80,172, Crown Office and Procurator Fiscal Service contributes £23,225 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 25 days paid holiday + 11.5 public and privilege holidays (rising to 30 days paid holiday after 4 years).
• Generous Civil Service Pension employer contribution, on average over 28.97% of your pay
• Flexible working hours and family friendly approach to work.
• Cycle to Work Scheme and Season Ticket Loans.
• Employee Wellbeing Support with Mental Health First Aiders and access to an Employee Assistance Programme.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Please see application pack for details.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jenny Stewart
• Email : jenny.stewart@copfs.gov.uk

Recruitment team

• Email : Recruitment@copfs.gov.uk

Further information

Please see application pack for details.