Summary

What you'll do

As the Head of Business Improvement, you will lead the organisation's continuous improvement agenda, driving a culture of innovation, efficiency, and measurable impact.

Reporting to the Strategic Planning and Transformation Director, you will oversee initiatives that solve complex business challenges, enhance customer experience, and improve operational performance across NHG.

You will play a pivotal role in embedding a culture of continuous improvement and ensuring the organisation consistently delivers value for money.

How you'll do it

• Set the strategic direction for business improvement across NHG.

• Develop and manage a prioritised pipeline of improvement initiatives.

• Establish and embed a consistent continuous improvement framework (e.g. Lean, Six Sigma).

• Use data-driven insights to identify inefficiencies and opportunities.

• Drive initiatives that reduce costs and improve service delivery.

• Enable evidence-based decision-making across the organisation.

The ideal candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Significant senior-level experience in business improvement, transformation, or operational excellence.

• Proven track record delivering measurable improvements using methodologies such as Lean or Six Sigma.

• Strong stakeholder management and influencing skills.

• Experience working in large, complex organisations.

• Strong analytical and problem-solving capability.

• Excellent communication and leadership skills.

Desirable:

• Certification in Lean, Six Sigma, Agile, PRINCE2, or similar.

What's in it for you?

Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees.

For more information on what we do and what makes us different please visit:https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.

To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1: If you are interested, please send your application now! Closing date is Sunday 26 April 2026.  

Step 2: Successful candidates will be asked to do an assessment  

Step 3: Successful candidates will be invited to interview  

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.