Head of Correspondence and Services

Job summary

Every year, thousands of people from across the UK, Realms and Commonwealth write to Their Majesties. They share personal experiences, mark significant milestones and express their views on issues that matter to them. The Royal Correspondence team ensures that these interactions are handled with care, professionalism and sound judgement.

As Head of Royal Correspondence and Services, you’ll lead an important and highly visible area of the Royal Household’s work. While correspondence will be your principal focus, you’ll also oversee the team that helps people celebrate landmark anniversaries and support the effective operation of the wider Private Secretary’s Office.

This is a distinctive opportunity for an accomplished person and operational leader. You’ll lead experienced teams, build on their strengths and shape how these important services develop for the future, while maintaining the quality and personal care that underpin their work.

Job description

Key responsibilities:

- Lead and develop the Correspondence and Anniversaries teams, setting clear priorities and managing performance, resources and capacity to deliver consistently high standards.
- Oversee the delivery of correspondence, ensuring communications are handled accurately, sensitively and efficiently, and routed appropriately across the Royal Household.
- Working closely with Private Offices, Communications teams, records and archives and other colleagues, use data and insight to identify and share significant themes, public sentiment and emerging issues.
- Through regular reporting, monitor performance, anticipate demand and improve systems, processes and ways of working, including preparing for major annual events and periods of increased activity.
- Ensure everyday compliance with data management standards, safeguarding, information security and governance requirements within the line management teams and give support for these areas across the wider department when required.
- Lead on agreed operational and IT projects and changes, ensuring improvements are practical, well managed and embedded effectively.

Person specification

Essential Criteria:

- You'll have substantial experience in a related role, leading operational teams and delivering high-quality services, with a proven track record of managing performance, resources and service delivery standards.
- An experienced people leader, you'll be skilled in developing high-performing teams, managing change effectively and creating an inclusive environment where colleagues can thrive.
- You'll bring strong project management and continuous improvement experience, with the ability to review business processes and successfully implement change.
- A confident communicator and relationship builder, you'll be comfortable engaging and influencing senior stakeholders, colleagues and external partners across a complex organisation.
- You'll have experience using systems, data and insights to inform decision-making, improve operational performance and enhance stakeholder engagement.
- Highly organised and resilient, you'll be able to balance competing priorities, deliver at pace and exercise sound judgement within a fast-moving and high-profile environment.

Benefits

What We Offer:

- We know that to deliver our best work; we need to feel at our best. That’s why at the Royal Household we offer a generous benefits package designed to support your wellbeing and life priorities.
- Enjoy 25 days annual leave, rising to 30 days pro rata (plus bank holidays) dependent on the length of time you have worked for us.
- Flexible and hybrid working varies across different roles, and we’ll discuss the options available to you that will suit both your job requirements and individual preferences.
- Our excellent non-contributory pension plan (we’ll contribute 15% and you can contribute more if you wish) is highly valued by our employees, as is complimentary lunch on-site to keep you fuelled throughout the day.
- We also offer a range of leave options to support your life priorities, such as parental pay and leave and volunteering days, as well as benefits to support your physical and mental wellbeing.

Other perks include 20% off at our Royal Collection Trust Shops and complimentary admission tickets across all our locations, along with many more exclusive employee discounts.

Note:
If you are a civil servant or an employee of a public body, this advertised role is not within the Civil Service or an accredited Non-Departmental Public Body. As such, your continuity of service may be affected if you apply and are successful, and you should check the appropriate guidance with your HR team or line manager.
This role may not include an option to apply for a Civil Service Pension, as it is outside the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

1st stage Interview: Competency based Interview and Assessments

2nd Stage Interview: Technical Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo an enhanced (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : careers@royal.uk
• Email : careers@royal.uk

Recruitment team

• Email : careers@royal.uk

Further information

https://www.royal.uk/working-for-us