Head of Digital, Data and Technology

Job summary

Opportunity to use your proven experience of delivering successful DDaT services, including of developing and embedding service improvements, at a senior level.

The Housing Ombudsman Service (HOS) provides independent, impartial and fair dispute support and resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents’ lives and landlords’ services.

The Head of Digital, Data and Technology (DDaT) role sits within the Finance, Procurement and Digital function of the Housing Ombudsman Service which is responsible for delivering our finance, procurement, governance and digital services for the organisation.

As Head of DDaT, you will be a member of the Senior Leadership Team, and will be responsible for the performance of the DDaT team with responsibility for technology, data and information governance, creating and embedding a culture of excellence and continuous improvement and in line with required standards.

Job description

Specifically, your remit will include:

· providing advice to the organisation around data, technology and information governance;

· delivering a modern customer service experience that achieves the required customer and colleague outcomes, underpinned by robust technology, data and information governance;

· providing thought leadership on the topic of data security and advise the SIRO and senior leaders of DDaT issues that require escalation; and

· leading, managing and developing the DDaT team, ensuring service area outcomes are delivered.

Person specification

Core requirements, which ideally will have been gained within the social housing, regulation and / or ombudsman sectors, for this pivotal leadership role include:

· demonstrable experience of delivering successful DDaT services at a senior level;

· proven experience of impactful collaboration at a senior level, both internally and with external stakeholders;

· a track record of developing and embedding service improvements for DDaT; and

· experience of successfully leading at a senior level, managing managers and ensuring staff development across a service area

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

For further details about this pivotal leadership role, please click ‘apply’ and download the information pack.

CLOSING DATE: 23.59 on Friday 26th June 2026.

INTERVIEWS: week commencing 20th July 2026.

PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 120 applications or at the stated closing date – whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible.

We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jonathan McIntyre - CJA Recruitment
• Email : cja@cjagroup.com

Recruitment team

• Email : cja@cjagroup.com

Attachments

Head of DDaT Final Opens in new window (docx, 37kB)