Head of Operations (Crime) & Head of Service Performance & Improvement (South West) (Ref: 22813)

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

We are excited to be offering 2 positions within our South West senior leadership team - Head of Operations for Crime and Head of Service Performance & Improvement (HoSPI).

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales and non-devolved tribunals in Scotland and Northern Ireland. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Head of Operations Crime -Your role

The Head of Operations will undertake the strategic leadership and performance of across multiple locations, ensuring a highly effective and consistent service delivery.

The role has considerable influence and responsibility across this service as well as significant people leadership responsibility. The postholder will have direct line management of the Deputy Head of Operations and indirect leadership of several hundred staff across the region.

As the jurisdictional lead for Crime, the Head of Operations will work with colleagues, leadership teams, Judges, stakeholders and senior stakeholders to focus on developing the end-to-end service to maintain and improve performance.

Your skills and experience

Head of Operations will have;

• Excellent leadership and relationship management skills with proven ability of delivering through others and leading large operational teams.
• Experience of operational/service management and supporting stakeholders/partners. The Head of Operations will engage effectively with internal stakeholders, the legal profession and external stakeholders in managing interactions with the wider community and the media.
• The ability to anticipate and identify strategic organisational issues and analyse and interpret statistical information to assess performance. The Head of Operations will be expected to take responsibility for the resolution of a range of complex problems, escalating only those which are outside of current policy area or level of authority.
• Excellent communication and customer service skills, understanding the needs of our end users reflecting the diverse needs of our customer base from professional justice partners to vulnerable victims and witnesses.
• Strong influencing, collaborating and negotiating skills to deliver excellent levels of service within the jurisdiction.
• A demonstrable track record of strategic planning and delivering significant change.

The Head of Service Performance & Improvement (HoSPI) -Your role

The Head of Service Performance & Improvement (HoSPI) is a key strategic leadership role responsible for driving service improvement, performance and change across all jurisdictions within the region. Working alongside the Regional Delivery Director, you will support the delivery of regional priorities, improve operational performance and ensure the effective implementation of new policies, processes and systems.

Your role will encompass several key aspects (but not limited to):

• Lead service improvement and change initiatives across the region.
• Work with operational and legal leaders to analyse performance and drive continuous improvement.
• Act as the link between frontline operations and national Service Owners, providing operational insight to support future service development.
• Support regional business planning and strategic delivery across all jurisdictions.
• Build and maintain strong relationships with senior stakeholders, judiciary and justice partners to deliver service improvements.
• Lead regional change teams and support the successful implementation of national and local change programmes.
• Support the effective allocation of resources and identify opportunities to improve service delivery and performance.

Essential

• Experience of leading people, performance and change within a complex operational environment.
• A proven track record of delivering service improvement and positive business outcomes.
• Excellent leadership, communication and stakeholder management skills.
• Strong analytical and problem-solving skills, with the ability to interpret performance information and identify strategic priorities.
• Experience of building effective relationships and influencing senior stakeholders across organisational boundaries.
• The ability to lead through others, motivate teams and deliver results in a changing environment.

Location

The successful candidates can be based in any South West region location as below but will be required to regularly travel across the region, along with other HMCTS locations as required by business needs. Travel expenses will be paid in accordance with organisational policies.

Aldershot, Barnstaple, Basingstoke, Bath, Bodmin, Bournemouth, Bristol, Cheltenham, Exeter, Gloucester, Havant, Newport (Isle of Wight), Newton Abbot, Plymouth, Poole, Portsmouth, Salisbury, Southampton, Swindon, Taunton, Torquay, Truro, Weston-Super-Mare, Weymouth, Winchester, Yeovil.

Further details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These vacancies are full time only due to their nature. Standard full time working hours are 37 hours per week (Monday to Friday). Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

For a full job description of the roles, please read the supporting documents before applying. If you would like to discuss the roles and the responsibilities, please contact svetlana.orriss@justice.gov.uk

IMPORTANT

You must clearly indicate within your statement of suitability which role you are applying for –

• Head of Operations for Crime
• Head of Operational Compliance and Performance Improvement
• Both roles

Technical 1

Candidates successful at sift stage will be provided with the presentation details ahead of their interview. A five-minute window will be provided for you to demonstrate your ability to communicate effectively in terms of content and structure. No use of visual aids during the presentation, such as PowerPoint presentation or handouts. The use of notes is permitted for reference during the presentation and interview.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Seeing the Big Picture
• Leadership
• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Please refer to Job Description

Benefits

Alongside your salary of £71,381, HM Courts and Tribunals Service contributes £20,679 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/22813?entityId=22813