Head of Operations (Ref: 13440)

Job summary

This position is based at 10 South Colonnade, Canary Wharf, London, E14 4BB, National

Job description

Job Title

Head of Operations (BAU)

Department

Operations

Team

Operations BAU

Job Grade

Grade 7

Number of Posts

1

Reports to

Director of Operations

Job Purpose

As the Head of Operations (Business as Usual) your overarching responsibility is ensuring parole reviews are progressed effectively, in a timely manner.

You will work with a wide range of colleagues and stakeholders both internally and externally, managing staff at SEO grade, team leaders and multiple staff across up to 11 distinct teams including; the centralised work allocations team, regional case management team, 3rd party direction and operational MI.

You will provide leadership with a strong and clear steer to operations staff to ensure quality, efficiency and effectiveness are maintained. This role also includes supporting any significant operational change at the Parole Board ensuring new processes are being implemented effectively and staff affected are engaged with these.

As Head of Operations, you will deputise for the Director of Operations.

Main Duties and Scope of Responsibilities:

• Part of the Senior Leadership Team.

• Actively participate in internal and external stakeholder engagement as required.

• Working in accordance with the Operational objectives in the Parole Board business plan.

• Responsibility for supporting Operations teams to deliver business activities in line with the Parole Board business plan and BAU Operations hub plan.

• Continuously supporting the members in concluding parole reviews and producing high quality Parole Board decisions in line with statutory timescales.

• Manage operational performance and delivery ensuring that effective secretariat support is provided to Parole Board members, to comply with business plan targets whilst maintaining the prisoner’s right to a fair hearing.

• Develop positive relationships with Parole Board members ensuring they are supported to make effective risk assessments that are rigorous, fair, and timely.

• Work with the Director of Operations to plan, forecast and monitor member resource and the Parole Board Members fees budget, in order to meet the workload demands.

• Achieving all performance measures for timeliness of Parole Board hearings and other Generic Parole Process, Recall, and internal processes.

• Working with other hubs at the Parole Board to bring about business change that improves operational processes and performance.

• Line management of x3 Senior Operations Managers to ensure that performance management processes are being followed. This includes manging the following teams – Regional Case Management, Listings, Workload Allocation, MCA, Hearing Support, Panel Chair Support, Operational Support.

• Develop positive relationships with stakeholders to ensure that they are held to account by assisting us to undertake effective parole reviews.

• Attend and present at relevant Parole Board Governance Committees on the work of the Operations Hub as required, including regional probation forums.

Primary Deliverables

To ensure Operations Hub delivers:

• An effective secretariat to support the Parole Board membership for the purposes of paper reviews and oral hearings.

• To ensure cases are progressed to enable the Operations hub to meet the relevant Key Performance Indicators.

Person Specification

Essential

• Experience of leading operational delivery.

• Proven ability to maintain operational delivery through change.

• Proven leadership skills with the ability to provide a clear vision for your function aligned to business strategic priorities.

• Evidence of turning around operational performance.

• Ability to maintain and motivate a team with varied and challenging workloads.

• Evidence of data management and communication of complex data.

• Experience of influencing internal and external colleagues at senior levels.

• Ability to make effective decisions as well as provide evidence-based information to inform decisions by senior leaders within the organisation.

• Strong ability to give quality written and oral advice/presentations to inform critical decision making.

• Resilience and ability to stay focused and positive in the face of complexity and uncertainty.

• Ability to deal with potentially difficult and challenging situations.

• Excellent IT skills and experience in using programmes, including Microsoft Excel, Teams, Word, and PowerPoint.

• Ability to follow processes, policies, and guidelines

Desirable

• Experience of managing several diverse teams within a large operational department.

• Understanding of the Parole Process.

Main Duties:

As set out in the job description above.

Behaviours

We will assess you against these behaviours during the selection process:

• Leadership

• Communicating and Influencing

• Managing a Quality Service

• Working together

• Delivering at Pace

Accessibility

The Parole Board is a disability confident recruiter. Accessibility requests will be carefully considered and, where reasonable, actioned.

Whilst the Parole Board office is principally located in London, and, for the purposes of organisational management and administration, it is not required to conduct business in Welsh. However, the Parole Board welcomes applications from candidates who speak Welsh and English as part of its commitment to treat both languages on a basis of equality in the conduct of public business and administration of justice in Wales, as far as is both appropriate and reasonable, and to reflect the community it serves.

Office requirements

This role is hybrid. You will be required to spend 20% of your time in person contact. For some SLT meetings as well as Operations team away days, you will be required to attend in person in London.

Selection process details

This vacancy is using Success Profiles and will assess your Behaviours and Experience. At the interview stage you will be assessed against Behaviours and Experience.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
• Managing a Quality Service
• Working Together
• Delivering at Pace

Benefits

Alongside your salary of £56,975, Parole Board contributes £16,505 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/13440?entityId=13440