Head of Performance & Quality - Kent, Surrey & Sussex (Ref: 17096)

Job summary

Please refer to Job Description

Job description

Overview of the job

The job is to ensure the performance and delivery of the organisation to the targets of the NPS Division, including through development of quality of operational practice.

Summary

The PQM role is to ensure performance and delivery to targets of NPS Division. Managing a team of staff to work alongside LDU clusters to support them in achieving agreed performance. This includes:

• Ensuring that the work of the NPS Division is being delivered in accordance with agreed national service delivery indicators and specifications
• Identifying good practice within the NPS Division and sharing that across all teams and promoting that practice more widely within the NPS
• Identifying areas of performance that require improvement and producing and managing quality improvement programme for the Division
• Working with and supporting other senior managers; identifying local performance and quality issues and opportunities and linking in to NOMS priorities.
• Putting in place Divisional improvement initiatives to address opportunities for performance improvement including making changes to local policy and procedure to enable working practice to support good performance
• Working with other divisional Performance and Quality Managers within the NPS to share best practice and maximise improvements in quality and performance

Lead on performance initiatives and run pilots for the benefit of NPS service delivery. Hold the budget for performance initiatives and delivery the analysis to support the conclusions and recommendations.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

Support Service Delivery Quality Improvement and Practice Development

• Provide leadership and guidance for delivery of effective practices across the NPS Division
• Gain support for organisational vision and strategies as regards quality improvement within the division and with external partners and stakeholders
• Take lead responsibility within the Division for ensuring that the systems are in place for reviewing and assessing effective practice
• Be responsible within the Division for delivering practice development
• Work with NOMS/NPS training and OD to design practice development opportunities
• Promote a culture of innovation and continuous improvement

Performance management within the Division

• Be responsible for performance management of LDU clusters within the division
• Identify opportunities for performance improvement and analysing trends within the division
• Work alongside LDU Cluster managers to establish performance plans and monitor their effectiveness
• Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives

Manage Quality

• Manage continuous quality improvement
• Monitor external markets, practice, trends and development to ensure best practice internally
• Manage compliance with quality systems

Develop Team and Partnership Working

• Be responsible for establishing effective working relationships with other divisional managers and across the wider NPS directorate
• Write reports for senior management to advise on contract performance and provide cost analysis where required
• Provide information to colleagues where required
• Develop a performance and quality-focused organisation

Plan and organise

• Plan and attend SLA review meetings to lead on discussions around performance, challenging issues where necessary and making recommendations for improvement. Manage action logs where appropriate
• Lead monitoring of CRC and other organisations delivery of interventions on behalf of NPS.
• Plan, implement and manage the sharing of knowledge and good practice to inform the continual improvement of service delivery

Effectively Manage and Develop staff

• Manage and develop staff
• Demonstrate leadership skills in dealing with staff
• Address poor performance
• Provide effective supervision/coaching/appraisal
• Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity
• Resolve capability/grievance/harassment/complaints in accordance with organisational policies
• Address conduct issues and resolve conflict
• Implement human resource policies

Use communication effectively

• Providing information, feedback and advice
• Influencing and persuading
• Chair and participate in meeting including where appropriate
• Using appropriate skills, styles and approaches

Enhance your own performance

• Manage own resources and professional development

Use information to take critical decisions

• Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary
• Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
• Plan, implement and manage systems for the exchange of sensitive information, data and intelligence

Manage Diversity and Quality

• Develop a culture and systems that promote equality and value diversity
• Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit

Manage Projects

• Ensure an effective approach to project and process evaluation
• Manage a programme of complimentary projects within agreed budgets
• Enable others to carry out project management roles
• Maintain effective communication with project stakeholders

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Behaviours

• Leadership
• Developing Self and Others
• Changing and Improving
• Seeing the Big Picture
• Managing a Quality Service
  

Essential Experience

Demonstrate experience of a role in performance management, demonstrate experience of managing others, demonstrate experience in using a range of software packages to present, analyse & undertake report development, operational experience of working in a Probation setting, and experience of quality systems and implementing quality improvement initiatives.

Technical requirements

NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience at a senior level) Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Managing a Quality Service
• Delivering at Pace
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• NVQ Level 4 or equivalent in a relevant subject (or appropriate practical experience at a senior level)Microsoft: Word, Excel, Access, Outlook, and PowerPoint (or equivalent i.e. Lotus Notes)

Benefits

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5358

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/17096?entityId=17096