Head of Product for the Civil Jurisdiction (Ref: 17759)

Job summary

This is a Nationally based role

Job description

HM Courts and Tribunals Service

Directorate: Digital & Technology Services (DTS)

Pay Band: Grade 6

Job Title: Head of Product for the Civil Jurisdiction

Location: National

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).

Term: Permanent

Interview: In Person, 102 Petty France, London SW1H 9AJ

Level of Clearance: To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment.

Important salary details:

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD, we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the Product Manager Job Family, is a Head of Product role at Head of Product / G6 level but carries the title Head of Product for the Civil Jurisdiction within DTS.

Introduction:

These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.

HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.

DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service

Job Description:

As Head of Civil Product, you are the senior product leader for digital products supporting the civil justice system – both strategic and heritage. You are accountable for product strategy, vision and outcomes across the civil portfolio, ensuring services are user-centred, performant, sustainable, secure and aligned to organisational priorities.

Operating at GDD Head of Product level, you will lead and set standards for product management practice, own complex prioritisation and investment decisions, and provide strategic assurance that civil products deliver value throughout their lifecycle.

HMCTS’ civil products today handle 156,000 claims per year and Civil claims submitted between April 2019-December 2025 was 722,000 This role encompasses managing the products that provide a business critical live service at scale alongside building out new functionality, new digital claim types and new digital service lines within the civil jurisdiction.

Key Responsibilities:

Product Strategy & Vision
Define, own and continuously evolve the civil product vision and strategy, ensuring alignment with HMCTS, MoJ and wider government priorities. Translate policy intent and user need into outcome-focused product roadmaps.

End-to-End Product Ownership
Be accountable for products from discovery through live service and continuous improvement. Ensure services meet GOV.UK Service Standard, accessibility and security requirements.

Leadership & Capability
Lead and develop senior product professionals, build a strong product management community and embed consistent product practice aligned to the DTS Product Management Strategy. Create an environment where staff feel supported, accountable and empowered to deliver change.

User-Centred & Data-Led Delivery
Champion user-centred design and ensure insight, performance data and metrics to drive prioritisation and investment decisions.

Stakeholder Engagement
Act as senior authority for digital civil services, influencing senior stakeholders across policy, operations and judiciary.

Governance & Assurance
Provide assurance that products are secure, resilient, compliant and value for money.

Skills & Experience:

Essential Criteria:

• Senior digital product leadership experience
• Product strategy ownership at scale
• Leading multidisciplinary teams
• Stakeholder influence at senior levels
• Data-driven decision making

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process.

• Experience – As demonstrated in your application form.

• Behaviours – You will be required to provide evidence of the following key behaviours at G6 Level. You will be expected to align your answers to the Government Digital and Data (GDD) Capability Framework Government Digital and Data (GDD)
• Seeing the Big Picture
• Making Effective Decisions

• Technical – As demonstrated at interview. During the interview, you will be assessed against the Government Digital and Data (GDD) Capability Framework.
• Capability Skill 1 – Stakeholder Management
• Capability Skill 2 – Creating Value for Money
  
  
• Presentation - You will be required to prepare a short presentation. Details will be provided when invited to the interview).
• Level of Clearance - To apply for this role, you will be required to successfully complete Security Clearance (SC) level as a condition of appointment. To meet these requirements, you will normally need to have been resident in the UK for at least 5 years.

Reserve List:

HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.

Person specification

Please refer to the Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Capability Skill 1 - Stakeholder Relationship Management
• Capability Skill 2 - Creating Value for Money

Benefits

Alongside your salary of £71,381, HM Courts and Tribunals Service contributes £20,679 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/17759?entityId=17759