Head of Service Delivery Coordination

Job summary

This is a high-profile strategic role within Service Delivery, reporting to the Head of Service Delivery (Operational Excellence). Working closely with the Service Delivery Leadership Team and senior colleagues, you will lead the coordination and communication of business-critical priorities, including the Service Delivery business plan.

You will shape and strengthen communication across the directorate, represent Service Delivery in organisation-wide initiatives and provide constructive challenge and advice to senior stakeholders. We are looking for a proactive and influential leader who can operate at pace, navigate complexity, prioritise effectively and build strong relationships to deliver joined-up outcomes.

Job description

Main duties

• Lead the Service Delivery Communication & Coordination team, creating a clear and consistent approach to communications across Service Delivery.
• Coordinate priorities across 130+ senior leaders, supporting effective communication of performance, business plan activity and key messages to over 5,000 colleagues.
• Build strong relationships and strategic partnerships across Service Delivery and the wider organisation to improve collaboration, transparency and information sharing.
• Identify communication barriers, emerging risks and issues, providing evidence-based recommendations and enabling timely decisions.
• Drive continuous improvement, using feedback and insight to strengthen communication approaches, alignment and efficiency.
• Plan ahead and horizon scan to ensure communications remain timely, joined-up and aligned with organisational priorities.
• Lead through a coaching approach, empowering the team and supporting high performance and operational excellence.

Person specification

You will be assessed on the following essential criteria:

• Experience of supporting high level business objectives and activities to a wide-ranging operational audience considering differing levels of knowledge and broad demographics.
• Operational tactical communication across a complex organisation with an audience of varied experience and knowledge. Including the evaluation of the impact of that communication
• Experience of working across a multi-site operational delivery environment and related senior and other stakeholder management
• Ability to problem solve with more senior stakeholders to build transparency and instil confidence
• Experience of providing robust challenge and advice to senior leaders
• Diplomatic in all forms of communication and able to build relationships with key stakeholders and peers, with the ability to work collaboratively with staff at all levels
• The ability to be proactive in seeing, scanning and scoping the capability needs of the team now and for future work
• The ability to plan, organise and work well under pressure – managing conflicting and multiple demands effectively
• The ability to delegate and clearly set goals and objectives for the team People leadership skills and the confidence to lead a wider team beyond your immediate line management
  
  

  Due to the nature of the role regular travel to other HM Land Registry offices will be required, including some overnight stays.

  Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable.

  Please note, due to the nature of the role and the significant leadership duties you will be required to work a minimum of 30 hours per week in this post.

  For more information about the role and the full Person Specification, please see the attached Job Description.

Benefits

Alongside your salary of £64,059, HM Land Registry contributes £18,557 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.Your CV should provide details of your career history, including your key responsibilities and demonstrate relevant experience against the requirements of the role.

The Personal Statement section (in no more than 750 words) should be used to show how you meet the following essential criteria:

• Experience of supporting high level business objectives and activities to a wide-ranging operational audience considering differing levels of knowledge and broad demographics.
• Operational tactical communication across a complex organisation with an audience of varied experience and knowledge. Including the evaluation of the impact of that communication
• Experience of working across a multi-site operational delivery environment and related senior and other stakeholder management
  
  

In the event of a high volume of applications, the sift will be conducted on the first bullet point:

• Experience of supporting high level business objectives and activities to a wide-ranging operational audience considering differing levels of knowledge and broad demographics.

The sift will take place shortly after the closing date and interviews will be held week commencing 9th November 2026.

If successful at shortlisting stage, you will be invited to attend a face to face blended interview and Assessment.

The blended interview will test the following essential criteria: Experience as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to strength questions, and so we don’t advertise which strengths are being tested.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application.

Ensure your application form is received by the closing date for receipt of applications – this is 11:55pm on the advertised date.

Candidates may refer to notes within their interview, but they should be used as a prompt only

HMLR is accredited to the Disability Confident Scheme (DCS), which denotes organisations which have a positive attitude towards disabled people. DCS applicants who meet the minimum criteria at shortlisting may be invited to attend an interview. There may be occasions where it is not practicable or appropriate to interview all DCS applicants that meet the minimum criteria for the job. For example, when we receive high number of applications. In these circumstances we may select the DCS applicants who best meet the minimum criteria for the job, rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants.

If you would like further information about the use of your personal data, please click on the link below:

Job Applicant Personal Information

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jon Beamson
• Email : jon.beamson@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

Head of Service Delivery Coordination_Jon Beamson Opens in new window (pdf, 198kB)