Head of Supervision & Casework

Job summary

About us

We are a unique organisation with a vital purpose. We regulate the gambling industry in Great Britain, which includes the largest online gambling markets in the world, to ensure it is fair, crime free and safe for vulnerable people. With over 22.5 million adults regularly engaging in gambling and a market worth more than 15 billion pounds in gross annual revenue, it is a complex, fastmoving industry that relies heavily on technology. The scale and impact of our work mean what we do truly matters, and that is what makes a career here so rewarding.

The role:

As Head of Supervision & Casework, you will lead a team of Senior Managers across departments in Operations, acting as the senior point of contact for the day to day running of our AML, Enforcement and Compliance functions. You will play a critical role in the provision and oversight of all casework activity including processes, investigation techniques, decision making quality, industry engagement, and the performance, data, and delivery standards of the teams.

Job description

As a key decision maker and escalation point, this role leads the coordination of departmental activity and provides oversight across operations. The post holder will line manage Senior Managers, supporting them to deliver against individual, team, and wider business objectives.

Working closely with colleagues across Operations and the wider Commission, the role brings together activity across our teams to ensure consistency, alignment, and effective use of resources. It involves collaboration across teams on a wide range of cases, as well as building strong and productive relationships with external stakeholders to support delivery of the business plan.

Responsibility also sits with leading the implementation of departmental changes and overseeing how resources are deployed across the function. A continual focus is placed on reviewing and improving ways of working to ensure the function remains effective in an evolving regulatory environment.

The role contributes to the design and delivery of supervisory activity aimed at raising standards and investigating regulatory breaches. This includes strengthening internal quality and consistency, as well as delivering an effective external supervisory approach. It also involves developing risk based tools such as supporting the continued development of our risk matrix and decision making model, case evaluation and reporting, representing the Commission externally, and ensuring that learning and best practice are captured and used to improve future activity.

Oversight of projects and change activity forms a key part of the role, ensuring delivery to agreed timelines and budgets, with clear management of risks, issues, and resources. This is balanced with an understanding of the needs of stakeholders, including licensees and consumers.

As a senior leader, the role sets the tone for ways of working across the function, acting as a role model and supporting a strong, values led culture. It includes regular chairing of key forums, providing technical input, and contributing to governance processes, including representation of Operations various key groups.

The above is not an exhaustive list of duties. The post holder may be required to carry out other responsibilities appropriate to the level of the role as required, in line with evolving organisational needs.

Person specification

Essential:

• Proven track record of leading multi‑disciplinary teams at a senior level, with direct management of senior managers and accountability for operational delivery and performance.

• Demonstrable experience of leading and implementing strategic change, improving operational models, and driving continuous improvement in performance, quality, and outcomes.

• Significant experience building effective relationships with senior internal and external stakeholders, including presenting to Boards or Executive teams and representing the organisation at a senior level.

• Proven ability to oversee large scale operational activity, including managing risk, prioritising competing demands, and ensuring delivery against performance, quality, and governance standards.

• Strong experience of leading complex projects or programmes end‑to‑end, including managing resources, risks, and delivery within agreed timelines and budgets.

Desirable:

• Working knowledge of the Gambling Industry, Gambling Act, Lotteries Act, LCCP and key associated legislation; for example PACE, CPIA, POCA and the Money Laundering Regulations.

• Professional experience in compliance, anti-money laundering, or enforcement pipelines, or a relevant professional certification (e.g., CAMS, ICA, LLM).

Benefits

Alongside your salary of £65,000, Gambling Commission contributes £18,830 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be declined. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise of two stages; a remote (Teams) interview consisting of competency and technical questions. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on 8th June 2026.

First Stage Interviews are expected to be held week commencing 23rd-26th June

Successful first stage candidates will be invited to a second stage that will involve an assessment/ task and presentation at our offices in Birmingham.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Talent Acquisition Team
• Email : recruitment@gamblingcommission.gov.uk

Recruitment team

• Email : recruitment@gamblingcommission.gov.uk