HEO Management Information Manager

Job summary

Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.

Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here.

Job description

The successful candidate will be an effective communicator with strong presentation skills. They will be able to build constructive relationships with a range of stakeholders and support the delivery of key team objectives.

They will demonstrate an understanding of different stakeholder perspectives, explain the implications of decisions, and provide insight to support informed decision-making.

The role requires individuals who are highly engaged, customer-focused, and committed to delivering high-quality services. Flexibility and adaptability are essential, as the role may involve working across multiple areas or disciplines. Personal resilience and a commitment to continuous improvement will be important for success.

Role requirements and key responsibilities include:

Work independently to report on performance and financial information, responding constructively to queries and challenges, identifying resolutions, and building strong working relationships across teams.

• Conduct compliance checks, process and validate data submissions, and report performance against agreed standards, timelines, and methodologies.
• Manage processes and procedures related to the handling, quality assurance and approval of data required for business operations.
• Collect, clean, and analyse large datasets to identify trends, patterns, and actionable insights.
• Produce clear, concise dashboards and reports using tools such as Power BI and Excel.
• Work collaboratively with internal colleagues and external partners to understand data requirements and deliver suitable data products.
• Ensure data accuracy, integrity, and compliance with organisational standards.
• Maintain documentation outlining methods, processes, and guidance for the production and ongoing maintenance of outputs.
• Communicate in a clear, positive, and engaging manner, explaining complex issues in a way that is easy for others to understand.
• Contribute to continuous improvement by recommending and implementing enhancements to data processes and reporting frameworks.

Key Relationships:

Key relationships include but are not limited to

• Line manager
• Senior leaders
• Analytical and performance colleagues
• Data-focused teams
• Finance or business operations teams
• Partner and stakeholder groups as required

Person specification

Essential criteria:

Applicants must be able to demonstrate and meet the following key criteria.

• Strong numerical skills and experience in data analysis, manipulation, and processing
• Solid analytical and problem-solving skills, including experience with complex datasets and advanced Excel
• Ability to present data and information clearly, using appropriate styles for different audiences
• Effective organisational and time-management skills, with the ability to prioritise work and deliver outcomes
• Experience working with stakeholders, adopting a constructive approach to challenges and identifying suitable solutions

Desirable criteria:

Applicants should consider how they can demonstrate the following desirable criteria which will be an advantage in the role.

• Experience in data visualisation and dashboard design, particularly using Microsoft Power BI.

Technical skills

We'll assess you against these technical skills during the selection process:

• Details of presentation will be provided as part of the invitation to interview.

Benefits

Alongside your salary of £38,772, Department for Work and Pensions contributes £11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths, Ability, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.

The selection process for this role will include completing a short CV and completing;

Stage 1: Online Test

After submission of your application you will be invited to complete a Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stage of the application.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 31/05/2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

If you successfully pass the test you will then be invited to take the Civil Service Styles Assessment (CSSA). At this stage, you will be assessed against the Behaviours element of the Success Profile Framework:

You will be assessed on all 9 Civil Service Behaviours: Seeing the Big Picture, Changing & Improving, Making Effective Decisions, Leadership, Communicating & Influencing, Working Together, Developing Self and Others, Managing a Quality Service & Delivering at Pace.

Important Note:

If we receive a large number of applications, we may raise the pass mark on the online test. In such cases, only shortlisted candidates will be invited to interview even if they have achieved the minimum required standard on the online test.

Both the online tests and application must be completed by the closing date on the advert, otherwise your application will be rejected.

There is comprehensive candidate guidance for the Civil Service Styles Assessment (CSSA). We strongly recommend candidates to read the assessment guidance, watch the information video and to take the practice test prior to completing the real assessment.

Stage 2:

If you successfully pass the assessments you will also be asked to provide a short CV listing your skills and experience.

Further details around what this will entail are listed on the application form.

Your CV will only be considered for applications that progress to job offer and will assist the vacancy holders in matching skills to suitable opportunities/locations. It will not form part of a sifting process or be scored.

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Technical skills at the interview stage.

Interviews

Applicants meeting the agreed minimum standard will be interviewed using the blended approach testing Technical skills and Strengths.

Applicants invited to interview, will be required to deliver a 5-minute presentation at the start of your interview. Details of the presentation and what is required will be supplied as part of the invite to interview.

Interview dates 10th June 2026 subject to change

Postings:

Successful candidates will be posted in merit order based on your location preferences and the geographical requirements of the business.

Further Information​

At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

Find out more about working for DWP on the DWP Careers Hub.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

If you are placed on a reserve list but we cannot immediately offer you a post, please note:

• If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health).
• If DWP makes an offer of an alternative role or location to that which you originally applied for, and you decline that offer, you will be able to remain on the reserve list.

Disability Confident Scheme

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

Reasonable Adjustments

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Integrity, plagiarism and Civil Service Principles

The Civil Service values honesty and integrity and expects all candidates to abide by these principles.

Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words.

Examples of plagiarism can include:

• Presenting the work, ideas and experience of others as your own
• Copying content or answers from an online or published source that is not your own

Disclosure and Barring Service and Internal Fraud Database Checks

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If successful and transferring from another Government Department, a criminal record check will be carried out.

Important

New entrants are expected to join on the minimum of the pay band.

Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks.

Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWP’s Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role.

Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions.

Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary.

Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Amanda Dean
• Email : amanda.dean@dwp.gov.uk
• Telephone : 07501643663

Recruitment team

• Email : dwprecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCE@DWP.GOV.UK.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission

Attachments

456549-DWP HEO CMPD Candidate Pack Opens in new window (pdf, 822kB)DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)