Housing Services Officer

Title: Housing Services Officer

Grade/Salary: Band F, SCP 26-31 (£38,510- £43,149 per annum)

Contract Type: Permanent

Hours: 37 hours

Locations: Various across Sandwell

Job Summary:

We are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. This is a crucial front-line post, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community.

We expect our officers to:

• Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced
• Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour.
• Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation.
• Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities and engagement in all of its forms.
• Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments

Essential Requirements:

• Numeracy and Literacy Level 2 qualification or equivalent as a minimum
• Minimum of 2 years experience of dealing tenancy-related services to customers
• A good understanding of social housing tenancy and estate management issues.
• A good understanding of Safeguarding and Wellbeing concerns and appropriate interventions
• An understanding of the local and national issues that impact on Social Housing Tenants and Communities Knowledge of Local Government and other public services.

Additional Information:

• Closing date: 30th October 2026
• Interviews will take place w/c 9th November 2026

*Please note that previous applicants need not apply*

Please submit a CV and supporting statement to Lisa Ellis lisa_ellis@sandwell.gov.uk before the closing date.

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to submit your CV as soon as possible. When submitting your CV and supporting statement, please refer to the supporting documents attached.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.

If you have a disability and require assistance in submitting your CV, please contact lisa_ellis@sandwell.gov.uk

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit https://www.sandwell.gov.uk/counciljobs

Click here to find out more about our One Team Framework: Values and Behaviours

https://www.sandwell.gov.uk/WeAreSandwell/council/story

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