HR Operations Advisor (Ref: 17602)

Job summary

Please refer to Job Description

Job description

Group/Directorate/Team: Judicial Office/Judicial HR
Role: HR Operations Floating Team Adviser (EO)

Summary of the role

As a Floating Team Adviser in HR Operations, you will provide a high-quality onboarding and offboarding service for judicial office holders (JOHs), supporting the senior judiciary and the Lord Chancellor in discharging their responsibilities for judicial appointments (courts, tribunals and magistracy). You will work flexibly across HR Operations teams, taking on priority work and leading tasks as service needs change (for example, peaks in demand, urgent business priorities and absence cover). You will manage your workload proactively, maintain accurate records and provide clear, timely advice to stakeholders.

Key relationships

• Internal: Appointments Adviser; HR Operations colleagues across appointments teams (including Complex Team and Administrative Officers); MIIT/MII colleagues; Judicial Office Digital/data contacts (as required).
• External/partner: senior judiciary and judicial office holders; HMCTS and MoJ contacts connected to judicial appointments processes (as required).

Responsibilities

Reporting to the Appointments Manager and working alongside other Executive Officers within HR Operations, you will deliver accurate, timely advice and work across the judicial appointments’ lifecycle. You will also act as a flexible resource across the directorate, stepping into priority areas to maintain service delivery and data quality.

Appointments (JOHs): onboarding and offboarding

• Manage end-to-end onboarding and offboarding work for judicial office holders, ensuring actions are completed accurately, confidentially and on time.
• Draft and quality assure correspondence and submissions (e.g., appointments, resignations and retirements) in line with approved templates and guidance, escalating issues where appropriate.
• Provide clear, consistent advice to stakeholders on process, timescales and next steps, ensuring a professional service for the judiciary.

Stakeholder advice and work management

• Act as a first point of contact for HR Operations queries, triaging, redirecting and resolving issues to deliver a high-quality customer experience.
• Support inbox management rotas by allocating emails to the correct folders, responding within agreed service levels, and highlighting risks to delivery.
• Maintain effective working relationships with internal and external stakeholders, using sound judgement to manage expectations and agree outcomes.

Systems, records and data quality

• Maintain accurate and up-to-date records across relevant systems (including JHR and Affinix), ensuring data integrity, auditability and appropriate access controls.
• Keep operational trackers (including the Team Work Tracker) up to date, using information to support prioritisation, reporting and performance against SLAs/KPIs.
• Support data cleansing activity (e.g., with the MIIT/MII team) by resolving discrepancies and improving record quality.

Magistrates’ processes and submissions

• Prepare and manage monthly submissions (including reactivations from the Supplemental List and transfers), ensuring timely notifications, approvals are reflected in systems, and required data is provided for eJudiciary account creation.
• Monitor and forecast relevant team spend (e.g., medical checks, DBS checks and Staff T&S), escalating variances and risks as appropriate.

Operational improvement, governance and filing

• Deliver against service level agreements by prioritising work effectively, identifying emerging risks and taking action to protect delivery.
• Contribute to continuous improvement by identifying issues, proposing solutions, and supporting implementation of new ways of working into business as usual.
• Support the electronic filing project and maintain physical JOH folders in a consistent, accessible order, in line with information management requirements.

Team support and cross-cover (floating role)

• Provide flexible cross-cover across HR Operations teams to meet shifting priorities, maintain resilience during absences, and ensure a seamless end-to-end service.
• Coordinate and track key operational processes (e.g., swearing-in), working with the Complex Team and Administrative Officers by Overseeing and co-ordinating the swearing in of judges, engaging in the process from start to finish.
• Coach and support Administrative Officers through training and quality assurance, building capability and ensuring consistent standards.
• Work independently on day-to-day work management, escalating only where decisions, risk or policy interpretation require manager input.

Essential knowledge, experience and skills

• Strong stakeholder management skills, with the confidence to provide clear advice and manage expectations.
• Excellent organisational and time management skills, including the ability to prioritise competing demands and deliver to deadlines.
• Strong drafting skills and attention to detail, with the ability to quality assure correspondence and submissions against guidance.
• A continuous improvement mindset, able to use information to identify issues and improve processes and service quality.

Desirable knowledge, experience and skills

• Knowledge of the work of the judiciary and/or the judicial appointments environment.
• Experience of working in HR operations, administration or a high-volume customer-focused service.
• Experience using databases and spreadsheets to maintain accurate records and produce simple management information.

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Working Together
• Managing a Quality Service

Benefits

Alongside your salary of £33,551, Ministry of Justice contributes £9,719 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/17602?entityId=17602