HR Operations Manager

Job summary

Are you passionate about people, confident at delivering solutions to problems and communicating with different audiences?

Do you thrive working in a fast-paced environment where your expertise can be used daily to make a real difference?

Is it time to find a vocation where you can strike a work-life balance, have access to lots of Civil Service benefits, and will be highly regarded by your team and colleagues?

We’re looking for our next HR Operations Manager. With fantastic opportunities for learning and development, flexibility to make your job suit you and an organisation where you will be highly regarded; there’s no better time to join.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday

• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at VCA.

About Us

Our work is focused on improving vehicle safety and environmental protection by providing robust testing and certification to national and internationally recognised standards. We are a part of the Department of Transport as the designated UK Vehicle Type Approval Authority. With more than 40 years’ experience, we have become one of the largest and well-respected approval bodies around. This position has been built on a reputation for technical expertise and quality, which is at the heart of everything we do, and what you could be a part of.

Do not just take our word for it, here is Margaret Popo, Head of HR to tell you more.

Please also refer to our Candidate Pack and the VCA website for more information.

Job description

We are looking for someone to hit the ground running, with the same enthusiasm and drive as our colleagues across the VCA, to make a real difference. Our HR team provides an invaluable role, delivering support to colleagues, stakeholders and customers, in the UK and overseas. It’s important our team work harmoniously to perform at their best and inspire others daily.

You will be given every chance to learn new skills working collaboratively with the Head of HR and other members of the team. Leading on multiple facets within HR, you will have an ability to adapt and forge strong working relationships with internal and external stakeholders. There will also be opportunities for you to have the chance to shape the systems we use and liaise with third party suppliers to optimize bespoke solutions.

We pride ourselves on our professionalism and ability to deliver at pace. No one day is the same. You will be at the forefront of our day-to-day running, assisting with reporting, supporting end to end recruitment and using your expertise and skills to help coach other staff members.

Joining us, you will be part of an organisation who cares passionately about you, by giving the support you need to reach your full potential.

Your main duties will include but will not be limited to:

• Responsible for the completion of payroll reconciliation on a monthly basis, ensuring that any issues are raised and actioned with our shared service payroll provider.
• Provide support in the implementation of the new payroll (shared services) system.
• Responsible department for the completion of monthly and annual reports for the agency, wider DfT and other government bodies.
• Act as the HR lead for Corporate Affairs in completing freedom of information requests and Parliamentary Questions when these are requested.
• Support the VCA’s Internal Audit team in providing data when this is requested. Also acting as audit lead in relation to payroll requests.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To apply for our HR Operations Manager position, you will need:

• Worked within a fast-paced HR environment, managing multiple workstreams, as a HR Manager or equivalent level.
• Familiarity with HR policies/procedures and their practical application.
• Experience managing and developing a HR service.
• Experience of working with HR management information, including report compiling and data returns.
• Willingness to learn and manage payroll reconciliation.
• Excellent IT skills, including word-processing, Excel, SharePoint, PowerPoint. With particular confidence in data formatting and manipulation within Excel.
• Strong partnering, collaborating, and influencing skills.
• Excellent presentation and communication skills, both verbal and written.
• Strong organisational skills.
• Able to demonstrate a pro-active approach to work and the ability to prioritise a busy workload.
• Level 3 CIPD qualified or working towards this.

Additional Information

This post is offered on a Fixed Term Appointment (FTA) basis to complete a finite piece of work.

For permanent Civil Servants, this role is only available on loan, so you must have your home departments approval to return to them at the end of the loan before you apply. There is no opportunity for a permanent Civil Servant to take on this role as a fixed term appointment. OGD applicants will be appointed on an inward loan and subject to the terms of the agreed inward loan. Internal candidates will return to their previous post at the end of the loan period, which will need to be agreed with your line manager in advance.

If you're employed by a non-departmental public body (NDPB) by moving jobs this will involve a change of employer and you may break the statutory rules on continuity of employment.

This role is suitable for hybrid working, and therefore a combination of workplace and home-based working can be accommodated subject to business requirements. Hybrid working is a non-contractual arrangement where employees have the flexibility to work remotely combined with a minimum of 60% of their working time a month at either their principal workplace (one of the locations cited in the advert) or, when required for business reasons, visiting stakeholders and colleagues, or carrying out detached duty in another VCA workplace. There may be occasions where you are required to attend above the minimum expectation.

If you have questions regarding how hybrid working is practiced within the business area, or any reasonable adjustments or flexible working arrangements you may currently have or need in place if successful in your application, please contact the Vacancy Holder (see advert for contact details).

The VCA does not offer Visa sponsorship. Candidates should ensure they have the appropriate rights to work in the UK before application.

Qualifications

• Level 3 CIPD qualification or working towards this.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £35,663, Vehicle Certification Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).

• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.

• Access to the staff discount portal.

• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.

• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

You can also read more in our candidate pack.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

The selection process for this role will be:

Stage 1: Initial Experience-Based Sift

Stage 2: Interview

Stage 1: Sift

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

In this stage, we carefully review all applicants CV & Personal statements to shortlist candidates who meet the experience indicators (listed below) and possess the necessary qualifications.

Some guidance to help you with your application can be found in the candidate pack below.

At sift, you will be assessed against the following Success Profile elements:

Experience – you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following:

• Worked within a fast-paced HR environment, managing multiple workstreams, as a HR Manager or equivalent level.
• Experience of managing and developing a HR service.
• Experience of working with HR management information, including report compiling and data returns
• Experience developing and managing effective working relationships with internal and external stakeholders.

Your personal statement should be a maximum of 1000 words and we recommend a minimum of 250 words for each of the bullet points above.

Some guidance to help you with your application can be found in the candidate pack below.

The sift will take place week from the 2nd March 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours – Working Together, Communicating and Influencing, Delivering at Pace, Managing a Quality Service
• Experience

The interviews will take place week commencing 16th March 2026.

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements).

If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position. Candidates will be considered in order of merit.

This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit theHow We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Current Civil Servants (all contract types) will need to ensure that they are still employed as a civil servant at the point of starting in the relevant new post. If their contract ends (e.g. end of FTA contract or resignation) at any point during the recruitment/onboarding process for the advertised role, they will no longer be eligible and may be withdrawn.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public.

Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture.

If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jamie Stevenson
• Email : Jamie.stevenson@vca.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Attachments

Role Profile Opens in new window (pdf, 201kB)VCA_Candidate_Pack_Finance_and_Resources_Rev0 Opens in new window (pdf, 6072kB)