HR Performance Manager (Ref: 15497)

Job summary

Please refer to Job Description

Job description

Job Title: Human Resources Manager
Grade: HEO
Team/Directorate: MoJ People and Capability – HR Business Partnering (HMPPS)

Overview of the Role

The Ministry of Justice People and Capability (MoJ P&C) supports the organisation by enabling its people to be the best they can be. We continuously review and improve P&C services to deliver high‑quality support across the MoJ.

With a passion for people management and a desire to develop a strong HR generalist foundation, the postholder will work with managers across HMPPS to optimise effective working relationships and maximise the impact of HR on business performance. This is an opportunity to shape HR support within prisons and probation—helping to create a safer society and support rehabilitation.

The role involves proactive problem‑solving and enabling the business to find solutions to HR challenges. With generalist HR knowledge, including case management, the postholder will enable business leaders through policy interpretation, application of case management advice and delivery of key HR processes. The role maintains links with key services such as SSCL, Occupational Health and Civil Service Pensions.

Summary

Working in either a regional or HQ delivery role, the HR Manager will support business leaders, managers and specialists with complex HR cases, acting as a professional link to central case management services to achieve effective outcomes.

As the first point of contact for the business, the postholder will manage stakeholder expectations and gather business intelligence to provide specialist advice or allocate support from across the wider HR team.

Responsibilities, Activities and Duties

• Support a business area with wide‑ranging daily issues, developing options to maintain or improve performance.
• Exercise autonomy to make decisions and deploy resources using initiative and a strong HR network.
• Interpret HR advice, including seeking clarification to understand broader implications.
• Make decisions within policy and best practice, applying discretion where required.
• Analyse HR data to determine appropriate interventions or actions.
• Balance sensitive or conflicting viewpoints to determine facts and appropriate methodologies.
• Use judgement to resolve unclear or complex issues requiring further investigation.
• Maintain effective relationships, support others, contribute to team decisions and use initiative to solve problems.
• Contribute to operational objectives by providing credible HR consultancy to managers, including in areas such as:
  • Employment Tribunal, Grievance and Disciplinary Support
  • Attendance Management
  • Audit, Assurance & Compliance
  • Commissioner: Expert Services & Support (Internal & External)

Essential Knowledge, Experience and Skills

• Previous experience in an HR delivery role.
• Strong ability to build and manage diverse relationships, including at senior levels.
• Experience supporting others to improve people‑management capability.
• Excellent verbal and written communication skills.
• Ability to analyse, interpret and apply data to business delivery.

Desirable Knowledge, Experience and Skills

• Experience working in a Civil Service HR team and awareness of the Civil Service HR operating model.
• Experience of HR consultancy or service delivery using a Customer Relationship Model.

Desirable criteria will only be used to differentiate between closely scored candidates after essential criteria have been assessed.

Location and Travel Requirements

The successful candidate will have a base location at one of the following sites:

• HMP Leyhill
• HMP Bristol
• HMP Channing’s Wood
• HMP The Verne
• HMP Portland
• HMP Erlestoke
• HMP Exeter
• HMYOI Guys Marsh
• Bristol Magistrates Bristol
• Taunton Probation Office, Deane House, Belvedere Road, Taunton, TA1 1HE
• Twyver House, Bruton Way, Gloucester, GL1 1PB
• 7 Madeira Road, Bournemouth, Dorset, BH1 1QL
• NPS, 2 Westwey Road, Weymouth
• NPS, 63 Commercial Road, Poole
• NPS Bath Magistrates and County Court
• NPS Probation Offices, Dorset County Council, Dorchester
• 3–5 Barnfield Road, Exeter, EX1 1RD
• Queensway House, The Hedges, Worle, BS22 7BB
• 22 Hendford, Yeovil, BA20 2QD

Occasional travel to other prison and probation sites within the South West region is required.

Qualification Requirements

• CIPD Membership or equivalent, or willingness to work towards a qualification.
• This role may be linked to the Level 5 HR Apprenticeship as a pathway to CIPD accreditation.

Application Process

Sift Stage

Behaviours (250 words per behaviour):

• Managing a Quality Service (Lead Behaviour)
• Communicating and Influencing
• Leadership
• Working Together

Experience:

• Submit an anonymous CV.

If many applications are received, the initial sift will focus on the lead behaviour—Managing a Quality Service.

Successful applicants will proceed to interview, covering both behaviours and strengths.

Interview

Interviews will be held remotely.

Behaviours assessed:

• Managing a Quality Service (Lead)
• Communicating and Influencing
• Leadership
• Working Together

Strengths will also be assessed in line with the Success Profiles framework.

Contact Information

For questions about the role, please contact:
Alan.Bakewell1@justice.gov.uk
Anna.Biddle@justice.gov.uk

Person specification

Please refer to Job Description

Qualifications

Please answer 'yes' to meeting the qualification requirement if you are either:
1) Member of the Chartered Institute of Personnel and Development (CIPD) or equivalent

2) or willing to work towards a qualification as part of career development.

If you are answering yes to option 2, please upload a note indicating your willingness to work towards the qualification.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Communicating and Influencing
• Leadership
• Working Together

Benefits

Alongside your salary of £35,335, Ministry of Justice contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
• Telephone : 0345 241 5359

Recruitment team

• Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitm…

https://jobs.justice.gov.uk/careers/JobDetail/15497?entityId=15497