HR Support Desk Adviser

Job summary

An exciting opportunity has arisen at HM Land Registry (HMLR) for an HR Support Desk Adviser to join the HR Group. If you have experience of delivering excellent customer service and have an awareness of HR policy and procedure, we would love to hear from you.

Job description

Working as part of a team, you will provide professional first-line customer service support to managers and staff on all areas of HR policy, process, and payroll queries. Contributing to the effective delivery of this frontline national service and the HR Operational Business Plan, you will undertake transactional and administrative tasks in an accurate and timely manner, for example, employment changes, absence management, pay and pensions, retirement, resignations, and subject access requests. Delivery of the service is from a central office in a contact centre environment, communicating by telephone and email.

You will gain hands-on experience across a wide range of HR activities that span the full employee lifecycle - a great opportunity to develop your skills and grow your HR career! If you're not yet CIPD Level 3 qualified, we will support you through an apprenticeship to help you achieve this as part of your development.

Person specification

You will have an awareness of HR policy and procedure and experience of administering HR processes, including experience of working as part of a team and delivering excellent customer service, ensuring the customer is at the heart of your actions. With effective time management skills, you can organise and prioritise your own workload and communicate effectively with staff of all grades. You will adapt positively to change and self-motivate, taking responsibility for your own development. Computer skills, including basic level Excel is essential.

We offer flexible working hours, but you will be required to work on a rota basis between the team covering the hours: 08:00am – 16:30pm Monday to Friday. The minimum number of hours that this role offers is 30 hours over 5 days per week, if not full-time.

Please note, due to the significant amount of training required as part of your induction, the successful candidate will be required to work from the office 100% of the time for the first 4 weeks.

HMLR believe that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office (after the first 4 weeks of training). Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).

For more information about the role, please see the attached job description.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• An awareness of HR policy and procedure and experience of administering HR processes.

Benefits

Alongside your salary of £32,119, HM Land Registry contributes £9,304 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

To apply, please complete the short application form and complete the Customer Service Skills Test. If you successfully pass the online test, you will be invited to complete the full application form. The closing date for the test and full application form is 23:55pm on Sunday 12 July 2026. You mustbuild in time to complete the full application form if you pass the online test. For more information about preparing for the test and to access to the practice test, please follow this link.

If you pass the online test, you will then move onto the next stage of the application process where you will need to cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.

The personal statement section (in no more than 750 words) must be used to provide details of how you meet the essential experience criteria listed below:

• Experience of delivering excellent customer service and ensuring the customer is at the heart of your actions.
• Effective time management skills including the ability to organise and prioritise own workloads.
• Proven ability to communicate effectively with staff of all grades.

You will also be required to complete a technical question (in no more than 250 words) when prompted:

• An awareness of HR policy and procedure and experience of administering HR processes.

In the event of a high volume of applications, we reserve the right to assess against the lead essential technical criteria listed above first.

Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.

The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will be held face-to-face in the Nottingham Office on one of the dates listed below:

• Friday 24 July
• Monday 27 July
• Tuesday 28 July

The blended interview will assess the experience and behaviours listed in the job description, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and so we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.

Candidates can refer to notes within their interview, but they should be used as a prompt only.

HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage may be invited to attend an interview.

If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration, they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.

Visa Sponsorship

Please note, we will only offer sponsorship for a skilled worker visa where a role is in a certain business critical category. This role does not meet that category, and we will not sponsor a skilled worker visa. You must ensure you have the appropriate right to work in the UK before applying.

You can find more information on how we use your personal data on our website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Lauryn Boyd
• Email : Lauryn.Boyd@landregistry.gov.uk

Recruitment team

• Email : hrresourcingteam2@landregistry.gov.uk

Further information

If you feel your application has not been treated in accordance to the Recruitment Principles and you wish to make a complaint, please email hrresourcingteam2@landregistry.gov.uk in the first instance. If you are not satisfied with the response you receive from HM Land Registry, then you may take your complaint to the Civil Service Commission: http://civilservicecommission.independent.gov.uk/making-complaint/

Attachments

Job Description Opens in new window (pdf, 190kB)