HR Systems Officer

Welsh Parliament

Tŷ Hywel, Pierhead St, National Assembly For Wales, Cardiff CF10 5AL, UK

Hybrid

Expires: Expiring in less than 3 weeks

Full time

£26,690 - £30,503 per year

Job summary

The HR Systems Officer role is focused on providing effective, responsive day to day support for HR systems, ensuring users receive timely and accurate assistance. The postholder is responsible for managing the systems inbox and responding to routine queries, carrying out basic system administration and maintenance activities, and supporting the smooth running of core HR systems. This includes maintaining up to date system documentation and desk instructions so that processes are clear, consistent and easy to follow.

The role also supports wider accessibility and confidence in HR systems by providing assistance with MS Forms, undertaking basic administration of HR intranet and internet pages, and ensuring information remains accurate and current. The postholder contributes to system development and stability by supporting system testing activities, helping to identify issues and ensure changes work as intended before implementation. Through these activities, the role plays a key part in maintaining reliable HR systems that underpin effective People Services delivery.

Job description

Core Responsibilities:

Administrative and coordination support

Manage shared mailboxes and routine queries, escalating issues where appropriate.
Basic system admin maintenance/changes
Support system testing
Maintain system documentation / desk instructions
Provide support for MS Forms, making basic changes to forms as needed or setting up simple forms, and working with ICT for more complex issues and workflows
Basic administration of HR intranet and internet pages, adding or amending pages as needed, including maintenance of the policy hub

Service quality and teamwork

Deliver a responsive, courteous service to colleagues and external providers.
Work collaboratively within the team, supporting shared goals and priorities.
Identify issues or errors early and highlight them to the HR Systems Manager.

Person specification

Job Specific skills and Competencies:

This section states which skills and experience are deemed to be essential for this role, and also which are considered desirable.

You should refer to these in your application form.

Job Specific criteria:

Strong administrative and organisational skills.
High attention to detail and accuracy.
Ability to effectively manage a varied and often reactive workload, prioritising tasks to meet changing day‑to‑day demands.
Confidence using digital tools and systems.
Ability to use initiative and problem‑solving skills to resolve routine queries and issues.

Desirable criteria:

The following qualities are not essential for this particular post but have been deemed as desirable. These will only be taken into account in the event of two (or more) candidates acquiring the same score at either application or interview stage.

Experience supporting HR or systems teams.
Experience working with HR systems.

Benefits

Alongside your salary of £26,690, Welsh Parliament contributes £7,732 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Details of the Selection Process:

Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.

Closing Date for applications:

23:59 28 June 2026.

Your application must be submitted before midnight on the closing date.

You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.

Interviews will be held in person week commencing: 20 July.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment Team
Email : jobs@senedd.wales
Telephone : 03002007588

Salary range

£26,690 - £30,503 per year