Human Resources Officer

Welsh Parliament

Cardiff CF99 1NA, UK

Hybrid

Expires: Expiring in less than 3 weeks

Full time

£26,690 - £30,503 per year

Job summary

As the HR officer, you will play a key role in delivering a professional, and customer-focused HR service that supports staff and senior stakeholders across the organisation.

You will be at the heart of day to day operations acting as first point of contact within the team for staff enquiries and will be responsible for a range of HR administrative processes, including new starters, probation and absence management.

This is a varied and rewarding position where you will gain valuable experience across multiple HR functions, contribute to maintaining robust systems and records, and help ensure a smooth and supportive experience for employees. It is an ideal opportunity for someone looking to develop or enhance their HR expertise within a dynamic, people-focused organisation.

Job description

Key tasks:

Responding to telephone and team inbox enquiries promptly and efficiently, including queries relating to iTrent (HR system) and Flexi (time reporting).
Liaising with various internal and external customers, such as Commission staff and senior officials.
Composing clear and accurate correspondence and documentation, including letters confirming contractual changes such as changes of hours, change of post, maternity leave, paternity, new starters, leavers.
Processing all associated paperwork for new starters.
Ensuring all actions are completed relating to the probation process.
Supporting absence management processes, including: fit note monitoring, ensuring absence information on iTrent is accurate, attending all absence meetings and taking forward allocated actions.
Providing support to Occupational Health, including monitoring the inbox, booking and arranging appointments.
Sending Weekly ‘Keeping in Touch’ emails to those who are currently on career break, secondment, maternity, paternity, those on long term absence etc.
Arranging meetings and events in person, including organising hospitality and room bookings, and making arrangements for virtual/hybrid meetings.
Providing administrative support for meetings, helping to compile and circulate agendas and papers and acting as a note-taker.
Undertaking general administrative duties related to the post and ensuring that all relevant documentation are stored/recorded for audit purposes.
Managing records, organising information and maintaining systems for recording and retrieval.
Processing purchase orders, the payment of invoices and recording expenditure accordingly.
Undertaking duties that are commensurate with the level of the post.

Person specification

This section states which skills and experience are deemed to be essential for this role, and also which are considered desirable.

You should refer to these in your application form.

Job Specific criteria:

Excellent IT skills and proficiency in Microsoft Office programmes.
Excellent people and communication skills with a strong customer focus and the ability to handle sensitive and confidential information with care and discretion.
A demonstrable ability to work using your own initiative while using the support and resources available to you.
Excellent accuracy and attention to detail, along with effective organisational and planning skills and the ability to respond quickly to changing demands.

Desirable criteria:

The following qualities are not essential for this particular post but have been deemed as desirable. These will only be taken into account in the event of two (or more) candidates acquiring the same score at either application or interview stage.

Experience or knowledge of using a HR/Payroll system and/or working in a HR environment.

Benefits

Alongside your salary of £26,690, Welsh Parliament contributes £7,732 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Details of the Selection Process:

Candidates are required to complete an application form through our recruitment portal addressing the job specific and desirable criteria.

Closing Date for applications:

23:59 28 June 2026.

Your application must be submitted before midnight on the closing date.

You will be updated on your progress via the email address you first register with. Please check your Junk Mail and Spam folders to make sure you don’t miss any future correspondence.

Interviews will be held on: 10 July 2026

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Recruitment Team
Email : jobs@senedd.wales
Telephone : 03002007588

Salary range

£26,690 - £30,503 per year