Ice Rink Duty Manager

ALEXANDRA PALACE

Ice Rink Duty Manager

Full time, permanent

Alexandra Palace, Alexandra Palace Way, London, N22 7AY • 020 8365 2121 • alexandrapalace.com

Alexandra Park and Palace Charitable Trust is a registered charity • Charity registration number: 281991

ABOUT ALEXANDRA PARK AND PALACE

Alexandra Park and Palace is a major event, heritage and cultural destination in north London. It is a rare survivor of the great Victorian age of entrepreneurship, exhibition, and spectacle and was the birthplace of BBC Television in 1936.

Today we continue to deliver those great experiences for everyone, every day of the year. We are known for our diverse entertainment programme, our natural parkland and panoramic views of the city, receiving over 3 million visits a year.

OUR STAFF BENEFITS

In return for your hard work, we offer a generous benefits package including:

• Annual leave allowance – 28 days including 4 Christmas closure days (pro rata for part time employees)
• Opportunity to enter a ballot for free event tickets
• Discounts across our on-site catering units
• Access to an employee assistance programme
• Training and development opportunities including access to e-learning

ROLE DESCRIPTION

The indoor ice rink is open all year round for public skating, patch and disco sessions, as well as ice hockey matches, birthday parties and private hires.

The Boating Lake in Alexandra Palace Park features a fantastic fleet of pedalos, perfect for a fun and relaxing time on the water.

Part of the ice rink management team, the Duty Manager is responsible for overseeing leisure staff and operations mainly across the Ice Rink, with supervision of the Boating Lake and Pitch and Putt whilst on duty. The successful candidate will have experience supervising or managing a team preferably gained in a leisure or retail environment alongside excellent customer service skills and the ability to resolve escalated customer queries and complaints. A valid First Aid at Work certificate and experience operating ice machinery would be an advantage.

This is a full-time permanent role working 39 hours per week on a rota pattern.

The salary for this role is £34,359.00

SKILLS AND KNOWLEDGE

• Knowledge of ice rink operations and equipment i.e. ice cutter and ice edger
• Excellent verbal communication with ability to give clear instruction
• Strong self-motivator with effective time management
• Numerate with the ability to analyse problems and develop effective solutions demonstrating good judgement
• Proficient in Microsoft Office
• Ability to work a flexible shift pattern – this will include some weekends, bank holidays, early mornings and late nights
• A sound level of physical agility as this role requires some climbing, reaching, bending, pulling and lifting

Desirable: Awareness of Alexandra Palace's operations and events programme

DIMENSIONS

Financial responsibilities: Budget administrator

People management responsibilities: No direct reports but expected to oversee the ice rink team including [Leisure Supervisors, Leisure Stewards]

ORGANISATIONAL STRUCTURE

Ice Rink General Manager
→ Leisure Operations Manager / Duty Managers (highlighted) / Business Support Manager

• Duty Managers → Leisure Supervisors → Leisure Stewards
• Business Support Manager → Reception team

GENERAL OBLIGATIONS

i. Health and Safety — All employees have a legal duty to ensure the health and safety of people at work and members of the public on site in accordance with H&S legislation and AP policy.

ii. Equality and Diversity — Alexandra Palace is committed to the fair treatment of all our staff. We are committed to giving equal access to recruitment and selection, promotion and career development, training, pay and benefits.
We will provide reasonable support to disabled applicants throughout the recruitment process. If you feel that you need any additional support or reasonable adjustments to take part in the interview process, please contact the HR team.

iii. Safeguarding — Demonstrate commitment to safeguarding of children, young people, and adults at risk.

iv. GDPR — To handle personal data in accordance with the organisation's data protection policy and to record all processing activities in the organisation's data register where appropriate.

v. Sustainability — We are committed to a Sustainability strategy and policy, working towards finding new, innovative, and economical ways to stay green.

CUSTOMER SERVICE STANDARDS

• We Value You – "warm, friendly and genuine" / "engaging and connected"
• We Own It – "respect and helpful" / "responsive and proactive"
• Team Ally Pally – "professional and competent" / "consistent and unified"
• We Sort It – "clear and transparent" / "accountable and solution focussed"

VALUES AND BEHAVIOURS

1. We are Collaborative
2. We are Bold
3. We are Open and Genuine
4. We are Passionate and Fun
5. We are Resourceful

How to Apply

To apply for the role of Ice Rink Duty Manager send your CV and a cover letter outlining how you meet the requirements of the role to recruitment@alexandrapalace.com.

The deadline for applications is 5pm Tuesday 22nd of September.

DBS Check

This role requires an enhanced criminal records check from the Disclosure and Barring Service which we consider to be satisfactory.