ICT Support Manager

Birmingham Children’s Trust is seeking an experienced and proactive ICT Support Manager to lead specialist ICT support teams and play a key role in delivering high-quality, responsive and customer-focused ICT and information support across the Trust.

This is a fantastic opportunity for a strong people leader and ICT specialist who is passionate about improving services, enabling agile working, and making a real difference to the way our teams support Children, Young People and Families.

In this role, you will lead and manage a team of ICT Support Analysts and ICT Support Officers, ensuring the delivery of a consistent, efficient and high-performing ICT support service. You will act as a professional lead across multiple teams, setting standards, driving improvement and helping shape the future of ICT support across the Trust.

You will be responsible for ensuring colleagues across Birmingham Children’s Trust are well supported with the right equipment, software, guidance and communications to work effectively and safely.

Key responsibilities

• Manage ICT support teams to deliver a high-quality, consistent and responsive service.
• Support teams through effective leadership, coaching and continuous professional development.
• Manage, report and improve staff performance and efficacy.
• Monitor, report and improve service performance.
• Provide ICT and information support, advice and signposting where appropriate across the organisation.
• Maintain effective communication channels across the Trust for ICT and information support, including GDPR-related communication.
• Manage the team with the Trust-wide triage and investigation service for social care system functionality and data issues, working with key stakeholders.
• Manage resources to resolve ICT system issues raised by operational areas and escalate where needed to achieve resolution.

About you

We are looking for someone who is:

• An experienced ICT leader with a strong background in support services
• Confident managing teams and suppliers
• Strong communication skills as you will be speaking to a diverse range of stakeholders.
• Highly customer-focused, with a calm and solution-focused approach
• Able to build strong working relationships across a large and complex organisation
• Skilled in-service improvement, performance management and operational delivery
• Knowledgeable in ICT systems, support processes, GDPR and agile working
• Able to work collaboratively with colleagues and stakeholders to deliver the best outcomes

Our Benefits

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Salary Sacrifice Car Scheme which gives you the chance to drive a brand-new car for an affordable fixed monthly amount as part of a salary sacrifice initiative. With no deposits or credit checks required a range of all-inclusive driving packages
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• You will receive a generous local government career average pension scheme in line with the Local Government Pension Scheme.
• Continuous Service Recognition - Thank You employee badge when first joining the Trust. Plus, Years of Service badge awarded for 5, 10, 15, 20, 25, 30, 35+ years of service.
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!

Onboarding Process:

Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.