ICT Technician - WMF3161e

ICT Technician - WMF3161e

Job description

Location: Kendal + Flexible working
Contract Type: Permanent

Hours: 37 hours per week

About this opportunity

As an ICT Technician at Westmorland and Furness Council, you will play a crucial role in providing 1st line ICT Support for all aspects of our ICT Infrastructure and Systems. As part of the operations team, this role will provide 1st line technical support services to all ICT end users within the Council covering on premise and cloud environments.

In this dynamic role, you will have the opportunity to implement best practices in ICT support, develop and maintain strong relationships with various teams, and drive continuous improvement initiatives to enhance service delivery. Your technical and customer service skills will be vital in aligning our customer facing, ICT Support with the strategic goals of Westmorland and Furness Council, ultimately contributing to the effective operation of our community services.

Join us in a collaborative environment where your technical skills and innovative ideas will make a tangible impact. If you are ready to take on a rewarding challenge and help us elevate our ICT services, we encourage you to apply!

Who we are looking for…

Westmorland and Furness Council are looking for a skilled ICT Technician to join the operations team, who provide 1st and 2nd line technical support for all ICT end users within the Council. In this pivotal role, you will ensure the delivery of high-quality, customer focused 1st line ICT support across the organisation and drive continuous improvement initiatives.

If you thrive in a fast-paced environment and have a track record of enhancing business efficiency and high quality user experience, through the delivery of customer focused support, then we want to hear from you! Join us in making a positive impact on our community by delivering innovative technology solutions. Apply now to become an integral part of our team!

For more information about this role, including key accountabilities and essential criteria, please view the Post Specification.

What can we offer you!

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.Our benefits | Careers (westmorlandandfurness.gov.uk)

Would you like to find out more?

For further information about this role, such as responsibilities and essential criteria please view the below attachments:

• Post Specification
• Role Profile

Please note: If the Post Specification for this vacancy states that a UK driving licence is required, non-UK driving licences with entitlement to drive vehicles in the UK will also be accepted.

If you would like an informal conversation about the role, or if you have any questions, please contact Ben.Wright@westmorlandandfurness.gov.uk

Application and Interview information

Closing date: 11th October 2026

Interview date: Thursday 29th or Friday 30th October (date to be confirmed)

We are currently operating both in-person and virtual interviews. Interview details such as venue/timings will be shared with successful candidates, following the shortlisting process. If you have any concerns or adjustments are needed, we are happy to discuss this with you.

If you experience any technical difficulties applying for this role, please contact the HR Systems Team at HR.Systems@cumbria.gov.uk.

For guidance on the recruitment process, FAQs, and useful tips for completing your application, please visit: Our Approach to Recruitment | Careers

Safer Recruitment & DBS

At Westmorland and Furness Council we are committed to safeguarding and promoting the safety and welfare of children, young people and adults at risk and we expect all workers, employees and volunteers to share our commitment.

Individuals may be required to have Baseline Personnel Security Standard checks in place for this role, dependent on access to specific government systems, which does include a Basic DBS check. The recruiting manager will discuss the requirements for this appointment, with the successful candidate.

Equality, Diversity, and Inclusion

Westmorland and Furness Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.

As a Disability Confident Leader, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We also offer guaranteed interviews to Armed Forces personnel and veterans and those in care or care experienced and under 24 years old (someone who has been looked after by a local authority at any point, for any length of time, e.g. foster care, residential care, or under the guardianship of a local authority) that meet the essential criteria for the role.