Illegal Markets Disruption Manager

Job summary

The role:

The Illegal Markets Disruption Manager is responsible for the day‑to‑day management of a team of Assistant Caseworker Investigators delivering disruption activity at scale against illegal online gambling markets. The role focuses on supervising delivery, managing data and reporting outputs, and supporting the continuous improvement of operational processes.

The postholder will work in a fast‑paced enforcement environment, supporting disruption activity across websites, apps and social media platforms, and working closely with colleagues across enforcement and investigations. The role is primarily operational, with responsibility for ensuring work is completed accurately, consistently and in line with agreed guidance.

Job description

Your responsibilities:

• Line manage and support a core team of Assistant Caseworker Investigators delivering illegal market disruption activity, allocating work, setting priorities and monitoring progress to ensure delivery against agreed expectations.
• Provide coaching, feedback and practical support to develop team capability and maintain quality standards, addressing day‑to‑day performance promptly and escalate concerns where necessary.
• Identify opportunities to improve or extend disruption activity and escalate ideas for development.
• Continue to support the use of automation and the issuing of cease and desist notices to illegal market operators.
• Identify test purchasing opportunities and recurring themes or risks emerging from disruption activity.
• Lead on routine data gathering relating to disruption activity and ensure accurate record‑keeping by the team, maintaining oversight to ensure information is complete.
• Produce regular statistical reports and data packs demonstrating progress against agreed key performance indicators.
• Attend meetings with industry, key partners, law enforcement agencies and third parties as required, representing the team’s work and supporting the Commission’s approach to illegal markets disruption.
• Work collaboratively with internal teams and stakeholders to support shared objectives, applying appropriate judgement with an understanding of how the team’s work contributes to wider enforcement activity.
• Support the development and maintenance of process maps, workflows and guidance notes to support consistent team delivery.
• Ensure team activity is carried out lawfully, proportionately and in line with policies and procedures, identifying and escalating operational risks in line with agreed governance arrangements.
• Maintain awareness of relevant changes in legislation, policy or guidance and communicate updates to team members as needed.

The above does not constitute an exhaustive list of duties. The post holder may be required to perform any reasonable tasks commensurate with the level of responsibility at the request of their Manager. Duties may vary as and when localised procedures are updated or renewed with varying authorities that the Commission.

Person specification

What we’re looking for:

Essential criteria:

• Experience and confidence line managing or supervising staff in an operational role including dealing with routine people management issues, allocating work, monitor performance and manage competing priorities in a fast-paced environment.
• Experience working within a data analytics, intelligence, or enforcement environment, with the skills to identify trends, evaluate programme risks, and translate complex data into actionable operational insights for disruption activities.
• Knowledge of the remote gambling sector including promotion and advertising tactics.
• Strong IT skills, with working knowledge of Excel, PowerBI reporting and experience gathering, managing and assuring operational data.
• Clear and confident verbal and written communication skills, including an ability to produce routine performance reports using standard tools (e.g. spreadsheets, dashboards).

Desirable criteria:

• Experience in a regulatory, enforcement, compliance or investigative environment.
• Basic understanding of online platforms, websites, apps or social media environments.
• Experience supporting small process improvements or workflow changes.
• Some exposure to stakeholder or partner engagement (e.g. industry, public bodies or enforcement agencies).
• Familiarity with illegal or non-compliant online activity.

Benefits

Alongside your salary of £38,500, Gambling Commission contributes £11,153 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be declined. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

The selection process for this vacancy will comprise of a job related test and an in-person interview consisting of competency and technical questions. To prepare for your interview please familiarise yourself with the STAR techniquefor answering interview questions.

The closing date for this role is midnight on Sunday 26th July 2026.

Interviews are expected to be held week commencing 10th August 2026.

Please ensure you have the right to work in the UK before applying as we are unable to provide visa sponsorship.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

About us:

The Gambling Commission is the regulatory authority responsible for overseeing and regulating gambling activities in the United Kingdom. Our primary role is to ensure that gambling is conducted fairly, openly, and free from crime, while also protecting vulnerable individuals from harm.

We regulate various forms of gambling, including casinos, bingo, sports betting, and lotteries, and issues licenses to operators. We are committed to ensuring a safe and responsible gambling environment, promoting transparency, and enforcing compliance with legal standards to maintain public trust in the industry.

We’re proud to have notable industry recognition, including the Regulatory Excellence Award from the International Association of Gaming Regulators (IAGR). This prestigious award recognized the Commission's international leadership in enhancing consumer protection through industry collaboration. ​

Please apply if you want to be part of an organisation that is force for good!

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : recruitment@gamblingcommission.gov.uk
• Email : recruitment@gamblingcommission.gov.uk

Recruitment team

• Email : recruitment@gamblingcommission.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. If you feel your application has not been treated in accordance with the recruitment principles and you wish to make a complaint, you should contact Governance, Gambling Commission, Victoria Square House, Victoria Square, Birmingham B2 4BP in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.

Attachments

Illegal Markets Disruption Manager Job Advert (IM8-2) Opens in new window (pdf, 187kB)