Information Governance Analyst

Job summary

Closing date: 10 May 2026

Interview dates: 26 and 27 May 2026 (in person)

At the Parliamentary and Health Service Ombudsman (PHSO), we make final decisions on complaints that have not been resolved by UK Government departments and the NHS in England. We work closely with people to understand where public services have fallen short. We use insight from our casework to drive improvements across public services.

As we continue to build on our digital journey, this is an exciting time to join. You will have the opportunity to contribute to work that strengthens data protection, cyber security and the responsible use of technology, helping ensure our approach keeps pace with emerging challenges and opportunities.

Our culture is open, inclusive and supportive. We place a strong emphasis on wellbeing, respect and continuous learning, and we work in a modern, flexible way built on trust and autonomy. You will split your time between working from home and spending 40% of your time in our Manchester city‑centre office, where collaboration and connection with your team are an important part of how we work.

Job description

The role

The Information Governance Analyst provides expert information governance advice that helpsprotect the organisation, meet legal obligations and keep the people we work for and with safe. The role supports how information is managed across the organisation, ensuring good practice is embedded as we continue to develop our digital services and data capability.

This is an exciting point to join as we build on our digital journey and strengthen our approach to data protection, cyber security and responsible use of technology. You will be involved in managing risks and incidents, supporting accreditations such as the NHS Data Security and Protection Toolkit, and helping shape governance frameworks that keep pace with change, including the growing use of AI.

What sets us apart is our focus on high standards, integrity and purpose. You will work closely with technical teams and colleagues across the organisation, helping them make confident, informed decisions about information use. If you value fairness and transparency, and want to contribute to meaningful, organisation‑wide change, this role offers a genuinely rewarding opportunity.

Person specification

The successful applicant will:

• have knowledge of cyber security domains, concepts, standards and best practice

• have knowledge and experience of data protection, risk management and cyber security

• be able to build partnerships and positive relationships with colleagues at all levels

• be able to tailor written and spoken communications to different audiences

• be able to to work under pressure, prioritise and meet statutory deadlines when handling information requests.

We recognise the value of lived experience. If you have experience of complaining about any public body, we strongly encourage you to apply.

Benefits

Our benefits:

• Civil Service Pension scheme

• 32.5 days annual leave (plus bank holidays on top)

• hybrid working, 40 percent office based

• flexible working

• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors

• comprehensive learning and development programme

• employee discount scheme across hundreds of retailers

• bicycle loan scheme

• season ticket loan

• gym membership subsidy

• paid for professional memberships

• eye test reimbursement.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How to apply (and how to do well)

You will answer four scored questions at application stage. We use these to shortlist and longlist, so your answers matter.

• choose real examples (from professional settings)

• focus on what you did, not what “we” did as a group

• explain your thinking: what you looked at, what you decided, and why

• keep it clear and specific, avoid generic statements

Please do not use AI to write your answers. We need to assess your skills, and applications may be rejected if answers appear AI-generated.

If your examples are very short, mostly opinion-based, or don’t describe a specific situation and outcome, you are unlikely to score well.

Inclusion & Wellbeing

Equality, diversity, inclusion, and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.

Actions we take to embed this include:

• an anonymised shortlisting process to make sure it is fair and unbiased

• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels

• providing wellbeing support and opportunities for personal and professional development for all colleagues

• creating spaces for connection and engagement through our employee network groups and social clubs

• part of the disability confident scheme

• providing reasonable adjustments

• engaging in regular inclusion learning to enhance the cultural competency of our organisation.

We know the value of having diverse, representative teams across our organisation. Which is why we particularly encourage applications from candidates who are likely to be underrepresented within the team. These include people who are:

• Asian, Black, Mixed Ethnicity or another ethnic background

• disabled

• LGBTQ.

Contact and important information

If you would like to learn more about the role, please contact Alex Daybank, Data Protection Officer, Alex.Daybank@ombudsman.org.uk

• Interviews: held onsite

• Feedback: we do not offer feedback at application stage

• Right to work: we can only consider candidates with the right to work in the UK.

• Sponsorship: we are unable to offer sponsorship (we do not have a licence).

• Applications: we do not accept CVs—please apply via the application form (‘apply now’).

• Agencies: no agencies; applications from individuals only.

• Early closure: we may close the advert early if we receive a high volume of applications.

• Salary: non negotiable

Important notice: fraudulent job postings

We have been made aware that some websites are falsely advertising job vacancies for the Parliamentary and Health Service Ombudsman (PHSO). We only advertise job vacancies through these official channels:

- our website

- LinkedIn

- Civil Service Jobs

- GOV.uk

- Indeed

- Ombudsman association

- BMEjobs.co.uk

- Disabilityjob.co.uk

- Neurodiversityjobs.co.uk

- LGBTjobs.co.uk

Do not share personal details with any other websites claiming to represent PHSO. Contact our recruitment team to report any concerns at recruitment@ombudsman.org.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

Please note this Post is NOT regulated by the Civil Service Commission.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Alex Daybank, Data Protection Officer
• Email : Alex.Daybank@ombudsman.org.uk

Recruitment team

• Email : recruitment@ombudsman.org.uk

Attachments

How to apply (2) Opens in new window (pdf, 149kB)Information Governance Analyst - Role profile Opens in new window (pdf, 171kB)