Information Officer

This post provides information, advice and assistance to members of the public, parents, carers, children, young people and professionals across the children’s workforce including external partners and organisations.

Our work supports Family Hubs, Best Start in Life and the recently launched Families First social care reforms.

You will be responsible for ensuring information about Ofsted registered childcare, relevant services, events and resources is readily available, up to date and promoted where appropriate.

You will manage information and will use a variety of means to promote information to the public via, social media, Raise York website, on-line directory, outreach events and useful publications.

You will be experienced in working directly with members of the public and have very high customer service standards.

Essential experience and skills include, but are not limited to:

• Exceptional customer service skills
• Excellent IT skills with experience of data analysis and providing management information
• A good understanding/experience of working with children and families
• Experience of working effectively and in co-operation with a wide range of internal and external partners
• Ability to prioritise workloads

We work closely with the MASH (Multi Agency Safeguarding Hub) and as such you will have a working understanding of child protection and safeguarding policy.

Please note this post is subject to an enhanced DBS check.

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Elizabeth Webster, Senior Information Officer at Elizabeth.webster@york.gov.uk or on 07879 430848 / 01904 551391 or Alan Hodgson, Early Help and FIS Manager at alan.hodgson@york.gov.uk or on 07540365983.

Closing date: 29 October 2026 at 12 midnight

Interview date: Monday 16 November 2026