Infrastructure Engineer

Job summary

We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard.

We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

The Infrastructure Engineer is responsible for supporting, maintaining and improving the WRA’s core technology platforms. You will work across cloud services, end user computing, networks, identity, applications, and supporting services, ensuring operational stability, security, and continuous improvement.

This is a hands on technical role that requires strong problem solving skills, good communication, and the ability to collaborate across Digital, Data & Technology, Operations, Security, and external suppliers.

“We need a new Infrastructure Engineer as we’ve promoted the last one! If you’re up for a challenge helping us support our users, and helping us meet our needs as a cloud-first organisation, then please do apply! It’s a great time to join the WRA, and the Digital team in particular as we look to grow our portfolio of digital services and produce an Easy, Fair and Sustainable tax system fit for the future.”

John Vinall, Head of IT Operations and Security

Person specification

Cloud & Infrastructure Operations

• Support configuration, management and monitoring of cloud platforms including Azure, Intune, and EntraID.
• Assist with environment builds, system integrations, troubleshooting and resolving issues across multiple technology areas.
• Maintain device builds, baselines, profiles and configurations using Microsoft Intune.
• Support networking, connectivity, and identity related operations.

End User & Platform Support

• Provide operational support for user devices, COTS software, and WRA digital services.
• Troubleshoot technical incidents, assisting with root cause analysis and problem management.

IT Service Management

• Support the change management process.
• Be responsible for the asset management and software asset management databases, managing licences for commercial off-the-shelf software (COTS) as well as managing access to existing systems.
• Take control of the CAB process and iterate to ensure the process continues to meet stakeholder needs.
• Collaborate on the WRA ICT service desk including 1st and 2nd line support for WRA users and co-ordination of support with 3rd party suppliers.
• Assist with the provision of technical advice to WRA staff and its partners that use WRA solutions and services.

Service & Supplier Management

• Work with multiple third party suppliers to ensure the quality, stability, and performance of infrastructure services.
• Ensure that systems remain secure, patched, resilient and compliant with organisational standards.

Operational Security & Compliance

• Follow WRA policies for access control, asset management, configuration management, and secure operations.
• Support audit activities and contribute to maintaining and improving security posture.

Collaboration & Continuous Improvement

• Work with developers, testers, operations teams and security teams to maintain consistent technical environments.
• Contribute to documentation, operational runbooks, and infrastructure knowledge sharing.

Candidate Information Session

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA. We’ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

9 April 2026 – 12.30 -13.00pm - Register here: Business Wales Events Finder - Candidate Information Session - Infrastructure Engineer

9 April 2026 – 4.00-4.30pm - Register here: Business Wales Events Finder - Candidate Information Session - Infrastructure Engineer

Qualifications

Relevant degree or equivalent experience. Relevant certifications (eg AZ-104 Azure Administrator Associate, MD-102 Endpoint Administrator Associate, SC-900 Security, Compliance and Identity Fundamentals) or equivalent experience.

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:

Welsh language skills - Welsh skills are not essential. This means that you do not need Welsh language skills to undertake this role and these skills won’t be assessed during the recruitment process. However, we actively encourage all staff to learn, or improve their Welsh language skills and offer a range of opportunities to suit
everyone.

Benefits

Alongside your salary of £37,111, Welsh Revenue Authority contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of upto 28.97%
• Tusker car scheme
• Vivup Cycle2Work and advances of salary for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We’ll always be clear about how we assess your application, at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage) Interviews will take place in person.
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Managing a Quality Service.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

We recommend you review the job description under the 'attachments' section before completing your application.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Managing a Quality Service

Deliver customer and user service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.

Yes

Yes

Working Together

Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

No

Yes

Delivering at Pace

Take responsibility for delivering timely and quality results with focus and drive.

No

Yes

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Problem Solver

You take a positive approach to tackling problems and find ways to identify suitable solutions.

No

Yes

Service Focused

You look for ways to serve customers putting their needs at the heart of everything you do.

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Experience of managing cloud-based infrastructure services in addition to management of networking, user devices, applications & databases, and information security.

Yes

Yes

Management of multiple 3rd party suppliers for provision of support and infrastructure services.

No

Yes

Demonstrable experience of at least one of the following areas of IT services: End user computing, Cybersecurity, IT Service Management, provisioning, tooling, configuration management.

Yes

No

Demonstrable experience of at least one of the following technologies: Zscaler (ZIA/ZPA), Microsoft Dynamics, JIRA service management, Azure, Intune, Entra ID.

Yes

No

Qualifications

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Relevant degree or equivalent experience.

Yes

No

Relevant certifications (eg AZ-104 Azure Administrator Associate, MD-102 Endpoint Administrator Associate, SC-900 Security, Compliance and Identity Fundamentals) or equivalent experience.

Yes

No

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : WRA Recruitment Team
• Email : Recruitment@wra.gov.wales
• Telephone : 03000254000

Recruitment team

• Email : Recruitment@wra.gov.wales

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.

Attachments

Job description - Infrastructure Engineer (Final) Opens in new window (pdf, 311kB)Disgrifiad swydd -Peiriannydd Seilwaith -cy_gb (Final) Opens in new window (pdf, 325kB)