Job summary
Welsh Government
The Welsh Government delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online and has a vision (outlined in the Digital Strategy for Wales) of improving the lives of everyone through collaboration, innovation and better public services.
To achieve this vision, the Welsh Government needs specialist digital, data and technology skills across all departments in the organisation to improve the services and policies we develop for Welsh citizens.
For more information about the benefits of making a difference with us, please see the Employee Benefits Pack.
Job Summary
This post is mapped to the Infrastructure Engineer role/level in the DDaT Profession Capability Framework. Follow the link to understand the role and the required skills.
Working in a team of Infrastructure Engineers (Network), the Infrastructure Engineer (Network) supports and maintains network infrastructure solutions and services as directed and according to departmental policy.
At this role level, you will:
- ensure services are delivered and used as required
- work with and support third parties to provide infrastructure services
Reporting to the SEO Senior Infrastructure Engineer (Network), the Infrastructure Engineer (Network) will help support the administration of a large and diverse network estate. You will work closely with other IT teams, support engineers, and application owners to deploy and support infrastructure services that underpin all internal user services and services to the public.
The Infrastructure Engineer (Network) is primarily responsible for the technical analysis, maintenance and troubleshooting of IT infrastructure in dedicated and virtualized environments, to support mission critical business processes for the organisation. You will provide technical support and assistance to infrastructure and transition projects, focussing on excellent prioritisation, responsiveness and customer service.
Job description
The Infrastructure Engineer (Network) is responsible for designing, implementing, and maintaining robust, secure, and scalable network and infrastructure solutions. This role ensures high availability, performance, and security across datacentre, cloud, and network environments, supporting business-critical services and projects.
Your responsibilities will include:
- Administration, maintenance, and troubleshooting of datacentre-hosted physical and virtualized infrastructure, as well as public cloud-hosted components and systems
- Build, configure, and support infrastructure solutions following new and established designs, adhering to industry best practise, modern standards, and product lifecycles
- Implement, monitor, and support security controls in line with information security requirements, working with system architects and security teams to mitigate security threats within solutions and services
- Collaboration and engagement with other service delivery teams, business application owners, suppliers and vendors, as applicable
- Monitor supported systems, identifying and addressing potential performance and capacity problems to avoid impact to service
- Produce and maintain infrastructure support technical documentation to a high standard to ensure consistent and repeatable operations within the team
- Prioritise and diagnose incidents and requests, owning and managing assigned tickets to completion, following standard processes and procedures
The successful candidate for this role will be able to demonstrate a working level of experience of IT infrastructure concepts and support of mission critical enterprise IT systems utilising skills and technologies. Specifically HPE switching and routing technologies, including Wi-Fi Access Points and ClearPass.
Person Specification - Essential Criteria
When giving details in your employment history and statement of suitability you should highlight your experience in line with essential criteria below:
- Strong knowledge of networking technologies (IP, VRF, NAC, routing, switching).
- Experience with datacentre and cloud infrastructure (Azure).
- Knowledge of ITIL processes including incident management, request fulfilment and change management.
- Excellent troubleshooting, problem-solving and communication skills.
- Operational history of working within a BAU team in a dynamic environment.
Person specification
As a member of the Digital, Data and Technology profession in Welsh Government you will have access to a range of learning and development opportunities.
You will have the opportunity to work on various projects and engage with colleagues at all levels from within the profession and business areas across the organisation.
Welsh Government is supportive of your learning and development and has a range of training and opportunities available including a suite of online training, coaching and mentoring and short-term experience placements which you will be able to take advantage of depending on your learning and development needs and discussions with your line manager.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- IT Infrastructure – Please see job advert for more information.
Benefits
Alongside your salary of £37,111, Welsh Government contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.Recruitment Process
CVs will be used alongside the statement of suitability to inform the overall score given to the candidate at sift stage. Only the essential criteria as set out in the advert under Experience is being assessed at application stage.
In the event of a large number of applications, an initial sift will be conducted against the CV. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
Technical Assessment
If you are successful at sift stage, you will receive a technical scenario for you to prepare a response ready for your interview. The technical scenario and instructions will be emailed to you at least 5 days before your interview.
The scenario will be based on:
Technical Criteria 1: IT Infrastructure - You can build, configure, administer and support infrastructure technologies and solutions.
Location
Candidates will be expected to frequently travel to Welsh Government offices across Wales and datacentres in South Wales. Systems will be required to be maintained outside of business hours including weekends.
Feedback will only be provided if you attend an interview or assessment.
Security
People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : ICTServiceControl@gov.wales
- Email : ICTServiceControl@gov.wales
Recruitment team
- Email : SharedServiceHelpdesk@gov.wales
Salary range
- £37,111 per year