Infrastructure Operations Engineer

Job summary

We have an exciting opening for an Infrastructure Operations Engineer who not only possesses excellent technical expertise but has the aptitude to effectively communicate with stakeholders and customers.

The Infrastructure and Platforms Service is responsible for delivering and maintaining the underlying structure required for the digital solutions which allow The Planning Inspectorate to achieve its objectives. Our digital platform portfolio has undergone a significant transformation, with a strong focus on cloud-based services in Azure/M365, supported by Microsoft Surface and Apple iPhone client devices. We collaborate with various partner organisations for telephony, hardware support, and help desk services.

Job description

As an Infrastructure Operations Engineer, you will be at the forefront of maintaining and enhancing the security, reliability, and performance of our systems. Your effective problem-solving skills will enable you to perform incident management, effectively prioritise and resolve issues, and collaborate with suppliers and cross-functional teams to deliver optimal solutions.

In a typical week you may need to respond quickly to problems or incidents using both your technical and interpersonal skills to investigate, communicate, and resolve issues, collaborating with the team as required

You will also be part of an on-call rota, typically being on-call for one week in six, with occasional out of hours working, usually at the weekend as part of the regular patching cycle.

Your clear and persuasive communication style will be instrumental in coordinating responses, keeping stakeholders well-informed, and providing valuable technical support to projects, ensuring that requirements are met.

Person specification

Essential Criteria

• Ability to assess operational incidents, determine impact, and apply effective remediation

• Excellent communication, customer engagement, and inter‐personal skills.

• Experience of supporting Microsoft desktop operating systems (Windows 11) and Microsoft 365 Apps suite.

• Experience of Azure administration.

• Experience of configuring and supporting the Microsoft 365 cloud suite (Exchange, Teams, SharePoint etc).

• Awareness of IT service management tools and Service Level Agreements.

• The post holder will be expected to participate in a 24/7 on-call rota for out of hours support for critical infrastructure. With a full team in place this equates to being on-call for one 7-day week in six. An on-call allowance is provided.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• Azure Administration
• Endpoint Administration

Benefits

Alongside your salary of £37,579, Planning Inspectorate contributes £10,886 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Flexible working options, including flexi-time, part-time, compressed hours and home working if suitable for the role.
• A working culture which encourages inclusion and diversity.
• 25 days annual leave increasing by 1 day per year up to 30 days after 5 years, plus 1 privilege day to mark the King’s birthday. In addition to the normal bank holidays.
• Generous family friendly policies.
• Fast and modern IT kit which utilises Windows 11 and Microsoft 365, enabling seamless working from home and collaboration across teams.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Application

Complete the online application form on Civil Service Jobs which requires the following information:

• A CV: The CV section lets you share your job history. List your jobs, how long you worked at each, and briefly describe your roles and duties. Make sure to show how your experience matches the essential criteria of the job you're applying for. Type or paste this information into the 'Employment History' box in the online application. You can't attach your CV.
• A Personal Statement (500 words max): The personal statement lets you explain why you're a good fit for the job in more detail. Use it to show how you meet the essential criteria listed in our advert

If there are many applications, we might use a lead sift. This means we'll first check if you meet the key requirement listed below. If you don't, we won't review the rest of your application.

• Ability to assess operational incidents, determine impact, and apply effective remediation

All shortlisted candidates will be advised of the outcome shortly afterwards.

Interview

If you are shortlisted, you will:

• Be asked to attend an interview to have a more in-depth discussion about your experience and suitability for the role
• Interviews will be a blend of behaviour, strength, and technical questions

Candidates who pass the shortlist stage will receive full assessment details with their interview invitations.

Other Information

Shortlist Date: w/c 30 March 2026

Interview Date: 13 – 17 April 2026

Interviews will be held remotely using MS Teams. The interview will not be recorded or retained, other than usual interview protocol and in line with Civil Service Jobs privacy notice.

Reserve list

A reserve list may be held for a period of 12 months from which further appointments can be made.

Future Matches

Candidates who demonstrate strong potential and future readiness but score just below the required level at interview may be considered for alternative positions. These roles may be at a lower grade but align with their skills and offer opportunities for growth.

We encourage all candidates to make themselves familiar with the role and what we will be assessing you against which is detailed in the Person Specification.

ID and Documents

If the job needs specific qualifications or memberships and you get the job, you'll need to send scanned or photographed images of them before you start.

We must check that any successful candidates are allowed to work for the Civil Service before we employ them. If successful, you will be asked to do a right to work check using identity document validation technology (IDVT) through the services of an Identity Service Provider (IDSP), Civil Service Jobs. If we are unable to confirm your right to work and through the IDVT we will need to do a manual right to work check using original documents with you in person.

Visa Sponsorship

The Planning Inspectorate cannot offer Visa sponsorship to candidates, we do not hold a Visa sponsorship licence.

Disability Confident Interview scheme/Reasonable Adjustments

The Civil Service values diversity and offers equal opportunities. We have a Disability Confident Interview scheme for candidates with disabilities who meet the job's minimum criteria. We will also provide reasonable adjustments to all where possible. For more information please see Reasonable Adjustments , Civil Service Careers.

Security Check

In addition to the BPSS, the level of security clearance required for this role is Security Check (SC) and the process can take a number of weeks to complete. For more details of vetting levels and requirements please refer to the Cabinet Office HMG Personnel Security Controls.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Connor Gooding
• Email : PINS.Recruitment@planninginspectorate.gov.uk

Recruitment team

• Email : PINS.Recruitment@planninginspectorate.gov.uk

Further information

If you feel your application has not been treated in accordance with the Principles and you wish to make a complaint, you should contact in the first instance: The Vacancy Manager via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).
If you are not satisfied with the response, you receive you should then contact, Chief People Officer, via the Recruitment Team (PINS.Recruitment@planninginspectorate.gov.uk).
If you are still not satisfied with the response you receive from the Planning Inspectorate, you can contact the Office of the Civil Service Commission. https://civilservicecommission.independent.gov.uk/recruitment/recruitme…

Attachments

EVP(Great_Place_To_Work) Opens in new window (pdf, 534kB)