Intelligence Case Manager

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

You will be joining Risk & Intelligence Services (RIS) which is part of the nationwide Law Enforcement arm of HMRC.

We pursue criminals, fraudsters and smugglers who attack the UK Exchequer, and build intelligence packages for criminal prosecutions, using office-based activity and operational work, including surveillance. We also work with our colleagues in Civil Recovery to use all the tools at HMRC’s disposal to prevent and detect serious organised crime.

Depending on the location(s) applied for, roles are available in Intelligence Development Operations (IDO) and/or Intelligence Tasking & Coordination (ITC) commands. All the roles include office-based activity and operational work, which can include surveillance or attending seizures at borders and inland.

Are you energised by challenging, high stakes work where your decisions truly matter? Do you thrive in unpredictable situations where quick thinking, sound judgement and resilience are essential? This role offers a rare blend of analytical, operational and people leadership responsibilities — ideal for someone who is naturally curious, confident under pressure, and motivated by protecting the UK from serious organised crime.

You’ll use your experience to identify threats, gather intelligence, and shape cases that directly influence complex criminal investigations. If you are adaptable, detail focused, and comfortable working in a fastmoving environment, you’ll find this role both rewarding and impactful.

Job description

This role combines intelligence development, operational activity and leadership. You will manage and support a small team, ensuring the safe, effective and compliant delivery of intelligence work. You will draw upon your operational experience, communication skills and professional judgement to navigate sensitive, time critical and sometimes challenging situations.

Key Responsibilities

You’ll play an important role within a team and work closely with other teams based in the same location and, on occasion, across the country.

You’ll be joining our team of around 11 colleagues. Your key responsibilities will include:

• Line-managing and developing a small team of intelligence officers, assuring their professional performance, ensuring their development and learning, and supporting their wellbeing through personal development conversations, assurance, role-modelling behaviours and addressing issues.
• Leading the production of high-quality intelligence products. This may include: developing intelligence packages enabling partners to complete criminal and civil investigations; progressing projects delivering insight to inform strategic and tactical responses; coordinating intelligence nationally on a specific risk such as tobacco or alcohol; debriefing and targeting seizures of illicit goods and criminal finances.
• Planning conducting and directing operational intelligence deployments which could include covert surveillance, taking witness statements or attending domestic and international ports.
• Working closely with partners within HMRC and across law enforcement in the UK and overseas and handling challenge or confrontation professionally.
• Preparing, assuring or authorising regulatory applications such as Production Orders, Directed Surveillance Authorities, GDPR requests and interception requests at the frontier.
• Performing the role of Disclosure Officer, ensuring the proper handling of sensitive and legally significant material to HMRC and legal standards.
• Producing material meeting legal and regulatory standards including internal HMRC standards, inspection by external bodies such as Investigatory Powers Commissioner’s Office (IPCO), and examination by courts in criminal justice proceedings involving written and verbal testimony.
• Undertaking training to act as a Practical Training Officer (PTO) to develop trainee intelligence officers across RIS Intelligence.

Additional Information

Please note that there are 3 roles available for Gartcosh, 2 roles available for Manchester and 1 role available for each of the following locations, Belfast, Birmingham, Cardiff, Croydon, Leeds, Newcastle, Nottingham and Stratford.

Person specification

You will be someone who:

Can lead the development of intelligence products and line manage staff in a criminal justice role.

• Demonstrates strong situational awareness, judgement and personal integrity.
• Is adaptable, tenacious and committed to continuous learning.
• Pays close attention to detail and maintains a high standard of recordkeeping and legal compliance.
• Is prepared to travel and work away from home, within the UK and occasionally overseas, including overnight stays.
• Balance operational demands, detailed analysis and leadership responsibilities with confidence and integrity. You must be resilient, organised and comfortable working at pace in situations where priorities shift quickly.

You must be fully aware this role includes:

• Physical demands: This role involves regular physical activity and requires a good level of mobility and fitness.
• Flexible attendance: You’ll need to work flexible patterns to meet operational demands, which may change at short notice.
• Driving requirements: You must be willing and able to drive long distances alone, including to unfamiliar locations, during the day or night. (Driving while conducting surveillance is not required.)
• Understanding Flexibility Payments: You must read and understand the information provided about Flexibility Payments before applying.
• Safety & fitness training: You will be required to complete regular Public and Personal Safety Training (PPST), which involves physical activity such as jogging, stretching, movement exercises, self-defence and restraint techniques. You must be able to take part fully in this training.

Essential Criteria

To be considered for this role, your application must demonstrate all the following:

• Experience: Experience of criminal intelligence or criminal investigation within a law enforcement or similar environment.
• Working Knowledge of Relevant Legislation: Sound up-to-date knowledge and understanding of relevant criminal justice procedures including the Regulation of Investigatory Powers Act (RIPA 2000), Investigatory Powers Act (IPA 2016), the Police Act 1997, Criminal Procedures and Investigations Act (CPIA 1996), the Police and Criminal Evidence Act (PACE), Customs & Excise Management Act 1979 and Proceeds of Crime Act 2002 or jurisdictional equivalents.
• Driving Licence - A Full UK driving licence is required. Please see details as stated within the advert for a Mandatory licence.
• Qualifications - Please see qualification details as stated within the advert for Mandatory qualifications.

Additional Requirements for Former RIS or FIS staff and OGD & LEA Applicants

You will be offered a place on the Accelerated Pathway which is an abridged version of HMRC’s Operational Intelligence Course (OIC). The purpose of the Accelerated Pathway is to refresh your previous HMRC training, or align your PIP2 accreditation, with HMRC content and procedures without completing the full OIC and its associated Trial Assessment Period.

• The Accelerated Pathway is an intensive 4-week residential training course. Prior to the course, you will be given a workbook and guided learning. The course involves a day-one test and an assessed final exercise (FINEX).
• If successful at application, we will give you the planned training dates where possible, and you must be available for the full duration.
• Prebooked leave may not to be accommodated due to course availability and capacity.
• Managers and trainers will assess your skills and set any required upskilling.
• They will review your performance through discussions and evidence from your duties.
• Upon completion of the Accelerated Pathway, you will be awarded the Counter Fraud Intelligence Specialist Award from Northumbria University. This is a cross-government recognised qualification.

We recognise that returning RIS and FIS Officers, and external OGD and LEA Officers will require some additional upskilling, and we will provide support to regain or attain HMRC Authorised Officer status. However, we will not offer the full OIC (10 weeks) and subsequent TAP (12 months) which are only offered to trainees new to law enforcement. The Accelerated Pathway is a pass/fail programme. Where an individual does not successfully complete the pathway, HMRC will explore appropriate alternative options, which may include alternative duties or consideration under probation arrangements, depending on individual circumstances.

Flexibility Payments

Understanding and acceptance of the flexibility required, including on call duties, short notice changes and some evening/weekend working.

This post attracts a Level 2 Flexibility Payment (FP) that is paid monthly with salary. This FP allows HMRC flexibility to change your work pattern, at short notice, to meet business needs. You will be expected to undertake periods of On Call. You will also be expected to work additional hours, at weekends and outside your normal working hours/days (including bank holidays).

In applying for a position and accepting the FP you agree that you can and will meet those attendance requirements.

Note: Payment of FP is dependent on successful completion of role specific training, and you will move to Level 2 FP eligibility in stages (see the attached document for details).

FP levels are reviewed annually – on a business need and personal basis – and may be subject to change.

Details of the Flexibility Payment can be found in the attached document.

Please note:

You will need to work additional hours above and beyond a normal working pattern including:

• Short notice changes to working patterns
• Some evening, weekend or bank holiday work
• A pre rostered on call pattern (1 week in 4)

You will be financially compensated for these additional hours at the annual rate of at the rate of £15,300 (for London pay scales) or £14,400 (for National pay scales). This payment is known as Flexibility Payment Level 2 (FP2), and it is paid in addition to your salary - please see the attachment and further details below.

Flexibility Payments (FP) for returning RIS & FIS colleagues and OGD and other LEA candidates during training:

• You will receive FP at Level 1a one month after you take up duty until you achieve “Authorised Officer” status
• This will be achieved at successful completion of the Accelerated Pathway and we are satisfied with your performance
• You will then move to FP Level 2

Flexibility Payment rates:

The attendance requirements of each FP level and associated payment values can be found in the FP attachment.

If you are unsure of any of the criteria above, please email the RIS Recruitment Service via the email address at the bottom of the advert.

NOTE: If you currently receive the Flexibility Payment and it includes Transition Protection and/or a Maintained Pension Value, moving to a new role may affect your payments. Details of the current Flexibility Payment can be found in the attached document.

Transitional Sites

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These sites are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.

Licences

Driving Licence

At the time of application, you must hold a full valid UK driving licence and be willing to drive official vehicles. We recognise that some people cannot drive due to a disability or underlying health condition and may be unable to meet this requirement. Where this applies, you can apply but will need to declare that you require a reasonable adjustment at the point you receive a provisional offer. The vacancy holder will then discuss your specific requirements to consider if this can be reasonably accommodated in this role.

Qualifications

You must hold one of the following qualifications or accreditations. Your eligibility will depend on which route (A–D) applies to your background :-
A - current Risk & Intelligence Service RIS staff - You must have Successfully completed the RIS Operational Intelligence Course (OIC) or its precursor, and passed the Training Assessment Period (TAP) staff.
B - Current Fraud Investigation Service (FIS) - You must have one of the following: Completed Criminal Investigation Foundation (CIF) training or precursor and passed the TAP, or Completed the Counter Fraud Investigator Apprenticeship (Level 4).
C - Former RIS or FIS staff - You may apply if: You previously worked in criminal intelligence or criminal investigation within RIS or FIS, and You successfully completed the relevant RIS or FIS training described in Options A or B at the time you held those roles.
D - Other Law Enforcement Agencies (LEA) or Other Government Departments (OGD) - You must satisfy all the following: Have obtained and hold a valid/active PIP2 accreditation (College of Policing Professionalising Investigative Practice Level 2). Currently work in law enforcement or have recent LEA experience, with active/valid PIP2 status.

Note: OGD/LEA applicants must provide valid PIP2 certification at preemployment stage. Failure to do so will result in withdrawal of the offer.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences with no more than 500-words resulting in information you believe is important not being assessed. Text exceeding this limit will not be reviewed.

You should include:

• details of the role/s and dates held for and a summary of the duties undertaken that meet the Essential Criteria 1.
• your working knowledge of relevant legislation to meet Essential Criteria 2.
• Within the qualifications box give a clear confirmation that you meet the qualification requirement A, B, C, or D by stating "I confirm that I meet Qualification Route A, B, C or D, and have provided the relevant training or experience to evidence this".
• A 500-word Personal Statement in response to the two questions listed below. Use your examples to clearly demonstrate how you meet the requirements of the role.

QUESTION 1 - Can you provide evidence of your ability to plan, lead and deliver an intelligence product, such as an intelligence development operation, strategic insight project, or intelligence coordination/targeting/debriefing activity ?

QUESTION 2 - How have you demonstrated leadership through role modelling professionalism, developing others, supporting colleagues, or raising standards.

Further details around what this will entail are listed on the application form.

Sift

In the event of a large number of applications being received, an initial sift may be held on CV.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Behaviour based questions and also Strength based questions.

This is an example of a strengths-based question

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Appointments

Offers in Gartcosh, Manchester, Stratford, Croydon, and Cardiff, will be made immediately after interview. Offers in Belfast Leeds, Newcastle Nottingham and Birmingham. will be made from the reserve list over the next 12 months as they become available.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid Working At HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

• Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ‘help’ section, then technical support is available. You will receive a reply in 2 working days.

Additional Security Information

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within y