Interaction Designer

Job summary

Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far-reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.

As a Interaction Designer, you will lead and coordinate interaction design work across the Private Rented Sector Database team and service, ensuring coherent and joined‑up journeys across multiple user groups. This includes the interfaces for landlords to register and letting agents to onboard, for tenants to view information about landlords, for local authorities to access the database, and for internal teams to use administration interfaces.

You will work closely with policy, operations, user research, content design and developers to design end‑to‑end, user‑centred journeys that enable users to understand, complete and trust the tasks they need to carry out. These stakeholder groups include landlords and tenants, letting agents, and local authorities. You will design usable and inclusive interfaces that meet user needs, drawing on research and data to develop, test and refine multiple design ideas. Your work will follow the GOV.UK Design System, the Service Standard and the Service Manual to ensure consistency, usability and accessibility across the service.

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog.

Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.

Job description

As a Interaction Designer You'll:

• Ensure users can navigate the end-to-end Private Rented Sector Database service effectively , across digital and offline routes by designing clear, usable journeys that help them meet their needs
• Collaborate with content designers, user researchers and policy colleagues to shape the overall service experience and ensure interaction design aligns with the wider strategy for the private rented sector problem space
• Take responsibility for the quality of interaction design, ensuring screens, flows and patterns are in the right place, follow the GOV.UK Design System, and support users based on evidence from research and data
• Design interactions that help users understand and act on complex legal requirements, translating legislation into clear, accessible journeys as policy evolves and new parts of the Renter’s Rights Act are implemented.

Person specification

As a Interaction Designer, you’ll have experience of the following essential criteria:

• Prototyping usable interfaces that meet complex user needs
• Explaining clearly design problems, ideas and decisions
• Designing inclusive services that meet a wide range of access needs
• Using research and data to develop, test and iterate multiple design ideas
• Involving the right people throughout the design process
• Using Figma and a good understanding of the Web Content Accessibility Guidelines 2.2, GOV.UK Design System, the Government Service Manual and the GOV.UK Style Guide.

Benefits

Alongside your salary of £41,890, Ministry of Housing, Communities and Local Government contributes £12,135 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:

Experience , Technical

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.

Stage 1: Sift (CV & Cover Letter)

Experience & Technical:

In your CV (maximum 2 pages) and cover letter (no more than 500 words), please include:

a. why you are interested in the role;

b. how you meet the essential skills and experience required:

Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.

Stage 2: Interview

• Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.
• Technical: Technical questions will be based around the essential skills and criteria as listed in the job description.

Sift and Interview Dates

Sifting is envisaged to take place the week commencing 23rd February 2026 with interview dates to follow. Interviews are currently being held remotely via videocall. This could be subject to change.

How We Recruit

Find out everything you need to know before applying here..

• Applying

• Sifting

• Interview

• Interview Results & Feedback

• Reserve List

• Near Miss

• Civil Service Grades

• We are a DCS, RIS & GPTWV employer

• Reasonable Adjustments

How to Apply

What you need to know before applying.

Here’s a link to the MHCLG Digital blog

You must review the following information from the MHCLG Career's Site before submitting your application. This step is essential to ensure your eligibility for the role and that your application is completed correctly.

• Security Clearance Requirements

• Civil Service Nationality Requirements

• Right to Work

• Artificial Intelligence

• Civil Service Code and Recruitment Principles

• CV Declaration

• Sponsorships

• Salary and Grade

• Existing Civil Servants

• Conflict of Interest

• Location and Flexible Working

• Fixed Term Contracts

• Internal Fraud Database - Internal Fraud Register

• Appeals and Complaints

• Conflict of Interest

Security Clearance Requirements

National Office:

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Digital Data Jobs
• Email : digitaldatajobs@communities.gov.uk

Recruitment team

• Email : digitaldatajobs@communities.gov.uk