Invoicing and Credit Control Officer

Invoicing & Credit Control Officer

As the Invoicing and Credit Control Officer, you’ll play a key role in ensuring income is collected efficiently and fairly, supporting our services while building positive, long‑term relationships with customers and partners.

This is a role for someone who combines confidence, accuracy and empathy someone who can have effective conversations, solve problems, and take pride in doing things right.

About the role…

This role focuses on the recovery of unpaid debt and the accurate billing of services provided by Peabody. You’ll manage your own portfolio of accounts, proactively engage with customers to resolve queries, and work closely with internal stakeholders to ensure invoices are raised correctly and paid on time. You’ll be at the heart of income collection, helping reduce debt, improve cash flow, and support excellent customer outcomes.

Please note, this is a 12 month Fixed Term Contract.

What you’ll do

• Produce and issue accurate invoices for services provided, ensuring billing is timely and correct.
• Take ownership of customer queries, resolving issues promptly and in line with Peabody service standards.
• Proactively manage credit control activities through phone calls, emails and in‑person meetings.
• Minimise bad debt by managing overdue accounts firmly, fairly and professionally.
• Build strong working relationships with internal stakeholders and external customers.
• Provide insightful reports to help drive down debt and improve payment performance.

About you

• Previous experience in a commercial credit control or billing environment.
• Good numeracy skills and confidence using accounting systems and spreadsheets.
• Strong interpersonal and communication skills, able to influence and engage at all levels.
• Resilience and focus, maintaining accuracy under pressure.
• A high level of attention to detail when managing accounts, reconciliations and disputes.
• Experience and confident in using a variety of systems
• A proactive, accountable mindset, taking ownership and acting with integrity.
• The confidence to negotiate overdue payments while remaining professional, calm and diplomatic
• Enthusiasm, a willingness to learn, and a positive, solution‑focused approach.

Why join us?

When you join Peabody, you’re joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.

We believe in creating a workplace where everyone feels supported, included, and able to thrive.

What we offer

• 30 days annual leave plus bank holidays
• 2 paid volunteering days each year
• Flexible benefits scheme and access to our discount portal
• Life assurance (4x salary)
• Up to 10% pension contribution
• Ongoing development, support and progression opportunities

Ready to apply?

If you’re looking for a role where your skills make a real impact balancing commercial focus with great customer service we’d love to hear from you. Please apply with an anonymised CV and a short supporting statement explaining why you’re right for this role.

You must be eligible to work in the UK. As an employer, Peabody does not provide sponsorship as a licenced UK employer.

Interviews will be taking place in person on the 13th and 14th May at Westminster Bridge Road office.

Early applications are encouraged, as we may close the advert early if we receive a high volume of strong applications.

If you have any questions about this role, please email Talent Specialist Charlene Moore (charlene.moore@peabody.org.uk).