IT Asset Manager

Job summary

Responsible for overseeing all IT Asset Management (“ITAM”) activities across the organisation.

• Oversee and optimise the management of IT assets throughout their lifecycle, from acquisition to disposal.

• Work with Product Managers to ensure that RoS has the right IT assets to meet its current and future needs, while minimising costs, risks, and waste.

• Ensure compliance with legal, contractual, and regulatory requirements related to IT assets.

• Improve IT service quality and efficiency by reducing downtime, enhancing performance, and facilitating upgrades and replacements.

• Maximise IT asset value and return on investment by aligning IT assets with business objectives, reducing unnecessary spending, and identifying opportunities for reuse and redeployment.

• Minimise IT asset risks and liabilities by ensuring proper security, maintenance, and disposal of IT assets, as well as tracking and reporting on IT asset inventory, usage, and ownership.

• Support IT asset governance and strategy by providing accurate, trustworthy and reliable data and insights on IT asset performance, costs, and trends, as well as supporting decision-making and planning processes.

Job description

On a typical day you will…

• Oversee the asset discovery process to identify all IT assets within the organization.

• Develop and implement an effective asset management strategy.

• Build, maintain, and regularly update the company’s IT asset inventory including (but not limited to) hardware, software licenses and digital certificates.

• Evaluate the organisation’s asset requirements and coordinate their acquisition.

• Create, implement, and optimise policies for the acquisition, maintenance, and disposal of assets.

• Ensure assets are compliant with organizational policies throughout their lifecycle.

• Manage day-to-day asset processes including

• inbound deliveries including unloading and recording of new assets

• outbound deliveries including liaison with couriers

• managing stock control (including space management)

• analysis of product supply levels

• predict inventory problems and shortages.

• producing regular reports and statistics on stock levels and consumption rates

• coordination of re-stocking requirements and procurement

• coordination of WEEE equipment recycling

• Build and maintain strong stakeholder engagement with Service Desk, Procurement, IT Enablement, Estates, Finance and Product teams

• Continuous improvement of inventory management processes and practices

• Develop opportunities for asset management in other areas within RoS and develop strategies to extend our principles and practices into those areas

• Knowledge Base articles to be created, regularly reviewed, and updated for each process

Person specification

Technical Experience

We will assess you against the following Technical Experience during the application and the assessment process:

• Strong understanding of ITIL processes, including change, incident, and problem management.

• Previous experience of IT Asset Management in an ITIL environment including hardware, software, licenses, digital certificates, warranties, end-of-life disposal.

• Knowledge and experience of inventory management system principles

• Experience of using Service Now or equivalent ITAM and ITIL software tools for asset management, asset tracking, and data analysis

• Excellent MS Excel skills

• Excellent communication, organisational and time management skills

• Excellent decision-making skills, high attention to detail and the ability to work independently

Behaviours

At application stage, you will be scored against the bolded Behaviours and against all Behaviours for the assessment:

Making Effective Decisions

• Makes decisions when they are needed, even if they prove difficult or unpopular

• Identifies a broad range of relevant and credible information sources; Recognises when it is necessary to collect new data from internal and external sources

• Recognises patterns and trends in a wide range of evidence/ data and draws key conclusions, outlining costs, benefits, risks and potential responses

• Ensures all government and public data and information is treated with care in accordance with security policies and protocols

• Recognises scope of own authority for decision making and empowers team members to make decisions where possible

• Invites challenge and where appropriate involves others in decision making to help build engagement and present robust recommendations

Communicating and Influencing

• Communicates in a straightforward, honest, accurate and engaging manner with all stakeholders and stands ground when needed Concedes too readily when challenged

• Communicates using appropriate styles, methods and timing, including digital channels, to maximise understanding and impact

Managing a Quality Service

• Develops proposals to improve the quality of service with involvement from a diverse range of colleagues, stakeholders or delivery partners

• Uses a range of skills and techniques to deliver outcomes, including identifying risks and mitigating actions

Changing & Improving

• Identifies opportunities to simplify ServiceNow processes, reduce technical debt, and improve reliability; proposes and implements practical enhancements.

• Contributes to automation and workflow optimisation, embedding repeatable, efficient build and deployment practices across multiple systems

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service

Benefits

Alongside your salary of £47,590, Registers of Scotland contributes £13,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Stage one - Application Process

To apply, click on 'Apply now' and complete the online application form.

You will need to submit:

1. A CV outlining your career history and how you meet the Essential criteria (max 4 pages).

1. Fill the application questions with the requested behaviours (up to 300 words)

Please note:

• If we receive a high volume of applications, we may complete an initial sift on Technical Experience

• We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed.

• Applications that are not accompanied by CVs will not be scored or submissions over 300 words will not be considered.

• We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and suggest preparing your answers using software such as MS Word or Google Docs, and then uploading the file.

• We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses.

• Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.

Stage two – assessment

If successful at application stage, you will be invited to an in-person interview which will include the following:

• Behaviour based interview

• Case study exercise

Behaviour based interview questions will be given to candidates 15 minutes before the start of the interview to allow candidates to prepare in advance. You will be able to take short notes with you into the interview from your preparation.

Recruitment timeline

• Closing date: Sunday 10 May 23:59

• Application sift: 11-14 May

• Invites to assessment: Friday 15 May

• Interviews: Commencing 25 May

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : talent@ros.gov.uk
• Email : talent@ros.gov.uk

Recruitment team

• Email : talent@ros.gov.uk

Further information

For further information relating to RoS, including:

Additional details on pay & benefits
The Civil Service Code
Complaints process
Use of AI in the application/recruitment process,

If you have any questions, please contact talent@ros.gov.uk

https://ros.csod.com/ux/ats/careersite/1/home/requisition/834?c=ros